On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was simple and easy, would recommend. Didn't take even 24 hours to get my documents.
The experience was nice it was quick it was easy it's helping me bring my loved one around with me and not feeling sad that I have to leave my fur baby behind
Hello Alexandria,
We’re so happy to hear that! 🐾💙
No one should have to choose between their mental health and their furry companion. We're honored to help make it easier for you to stay together — wherever home may be.
Thank you for trusting Support Pets!
He recibido todo en el tiempo estipulado y ha sido todo el proceso explicado de manera fácil, clara y detallada
Hola Monica,
¡Nos alegra muchísimo saber que tu experiencia fue tan positiva! 💙🐾
Hacemos todo lo posible para que el proceso sea rápido, claro y confiable, porque sabemos lo importante que es tener a tu compañero contigo.
Gracias por confiar en Support Pets — y gracias a tu amiga por la recomendación. ¡Estamos aquí para ti siempre!
The purchase process seems to be intentionally confusing so you get charged more than anticipated or probably necessary.
Hello Robert,
We appreciate the feedback — and we’re always working to improve clarity during the checkout process.
All additional products are completely optional, and you’re never charged unless you select and confirm them. If anything felt unclear or unexpected, our team is here to help at [email protected] or via live chat at www.supportpets.com.
We’re committed to making sure you get the support you need — without confusion.
Very timely, efficient, and on point with communication. Customer service is A1.
Hi Penny,
We’re happy to hear you’re satisfied and had such a positive experience!
Thank you for trusting us — and a big shoutout to whoever referred you. We’re here to support you and your companion every step of the way.
I registered my ESP pet with easy, she has been my comfort zone. So nice and explanatory, just followed the registration process. Thanks
Fast and very easy service. I appreciate this service so much
Hello Miranda,
We’re so glad to hear that — thank you!
Making the process fast, easy, and meaningful is exactly what we’re here for. Wishing you and your support animal continued comfort and connection!
Hello Luis,
We’re so glad the experience was smooth and hassle-free for you!
It’s great to hear that the information you saw gave you the confidence to move forward — that’s exactly what we aim for.
Thank you for choosing Support Pets!
Great costumer service, fast service, I got my paper next day with all the documentation. Happy to be able to have my cat with me when I have panic attacks
Hi Luisana,
That’s exactly what it’s all about — comfort, security, and having your cat by your side when you need them most.
Thanks for your feedback.
Getting my dog certified as an ESA was simple. Got my letters emailed to me very quickly.
Hello Cayla,
We’re so glad to hear your experience was smooth and that your letters arrived quickly!
Thank you for trusting Support Pets — and big thanks to those who recommended us. We’re proud to help make emotional support simple, legitimate, and accessible.
Everything through purchasing it has gone really well. Just waiting to see the effects in action.
Hello Will,
We’re glad to hear everything’s gone smoothly so far!
Your ESA support is now in place — and we’re confident you’ll start seeing the difference it makes soon. We're here if you need anything along the way.
Hi Milton!
Thanks for your review! We're glad everything went as expected and smoothly for you. If you ever need anything or have questions down the line, we're here to help!
Quick and easy. Had no problem to get my baby certified! Would 100% recommend!
Hello Katelynn!
So glad to hear everything went smoothly for you! Thank you for the kind words and the recommendation—we’re always here if you need anything else for you and your baby!
It was made easy. My only regret is that I should have waited before I ordered. Lua being a puppy it would have been wiser to start the year subscription when she was a little older.
Hello Andrew!
Thank you for sharing your experience—it’s great to hear the process was easy for you! Totally understandable about the timing with Lua being a puppy. If you ever need help with updates or renewals down the line, we’re here for you. We’re glad you found us and appreciate you choosing our service!
I couldn't find the link for my documents at the bottom of the page. My mother just passed away and I'm really grieving. I need my ESA with me.
Hello Diane,
We’re truly sorry for your loss — our hearts are with you during this incredibly difficult time.
Your ESA is more than just a companion — they’re comfort, grounding, and strength when it’s needed most.
If you’re having trouble accessing your documents, please reach out to [email protected] or use the chat on www.supportpets.com — our team is here to help right away. You're not alone.
Great easy sign up. Self explanatory with the steps and how the process works. My sister suggested this site for a easy sign up
Hello Rebekah,
We love hearing that — and big thanks to your sister for the recommendation!
Making the process simple, clear, and stress-free is what we’re all about. We’re so glad it worked out smoothly for you!
Excellent now I can being with my baby sky love it thank you so much
Hello Rosangel,
That’s wonderful to hear — we’re so happy you and Sky can be together where it matters most!
Thank you for choosing Support Pets. Wishing you both comfort, freedom, and lots of love ahead!
It was easy and a great way to help with rent and keeping your furry friends with you.
Hello Felicity,
We’re so glad you gave it a try — and even more glad it made a difference for you and your furry friend!
Making housing easier and keeping companions where they belong is exactly what we’re here for. Thank you for trusting Support Pets!
This experience has been great! Fast and easy with everything provided
Hello Ashley!
We’re so glad to hear you had a great experience! It’s always our goal to make the process as smooth and quick as possible. Thanks for trusting us—we’re here if you ever need anything else!
I am not sure what to say. I was charged $142.99 and can't find out what that covers. Every time that I try to look something like the ESA Certificate I have to hunt for it with various links. There is not from my experience a person to talk to. I found a number but that went no where. I want to know what I purchased for $142.99. At this point I would not recommend your company to anyone.
Hi Betty!
Thank you for your feedback—we're really sorry to hear about your experience, and we understand how frustrating that must be. It’s important to us that you feel confident in what you’ve purchased. For clarity on your order and full details about the charges, please reach out to our support team at [email protected]—they’ll be able to review your account and explain everything included. We're here to help and would love the chance to make things right.
It was easy with the questions. It had what seemed like just enough questions also. I look forward to getting my certificate.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Georgia!
Thanks so much for the kind words! We're glad the process was quick and easy for you. We appreciate your recommendation and are here if you ever need anything else!