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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The best customer service experience.And completely authentic and legitimate,
Very Professional and quick. I'm now doing the PSD training for my pup.:-) I appreciate a way to make this happen without spending 5,000 which is what I was quoted before I found you. Michelle H
Great, easy process. User friendly. I would recommend it to anybody in need of these services.
Hi Ana!
Thank you so much! We’re really glad the process was smooth and user-friendly for you. Your recommendation means a lot—we’re here anytime you or someone you know needs support!
Muy buena rápida la pagina es facil de entender y acceder a ella
Easy website answer a few questions and with a few hours your approved to have your fur baby accompany you as your needs require.
Hello Sylvia,
We’re so glad you gave us that chance — and even happier we could make the process easy and stress-free for you and your fur baby! 🐾
Your experience is exactly what we work for: quick, legitimate support that puts mental wellness first.
Thank you for choosing Support Pets — we’re here whenever you need us!
Support pets has helped me with maintaining my ESA. They give you the help you need.
Hello Justin,
We’re so glad to be a helping hand in keeping you and your ESA connected. 💙
Support should be simple — and we’re proud to make it accessible, fast, and reliable when it matters most.
Thank you for trusting us!
Pros: I got my ESA letter and it appears to be a real doctor that signed my paperwork. Cons: the purchase itself prompted many pop up solicitations, I received a thousand promotional emails and I had to jump through hoops of fire just to download the ESA approval letter after the website said the letter would be emailed to me.
Hello there,
We appreciate your honesty — and we’re glad you received a valid ESA letter signed by a licensed provider. That’s exactly what matters most.
Support Pets is not a scam — we connect people with real, licensed healthcare professionals for legitimate mental health evaluations under the Fair Housing Act.
We’re sorry the follow-up experience felt overwhelming. We do offer optional add-ons, but they’re never required — and we’re actively working to streamline how documents are delivered.
Thank you for giving us a chance, and we’re here to support you and your ESA every step of the way.
Experience was great, quick, friendly and provided lots of info. Appreciate the follow up.
Hello Tiffany,
We’re so excited for you too! 🐶💙
Thank you for choosing Support Pets — we’re proud to make the process quick, informative, and reliable so you and your pup can stay together.
I used another company in the past for my dogs ESA documents and it was an exhausting and lengthy process. After their papers expired I just couldn't bring myself to go through it again and put it off for nearly a year. I was able to finally bring myself to apply for them again, this time with Support Pets. I'm thankful I found them! The process was easy and quick and my girls had their ESA papers in less than 24 hours. I will be sticking with Support Pets for each renewal for sure. Highly recommend.
Hello Charnell,
We’re so grateful you found us — and even more honored that we could turn things around for you and your girls! 🐾
What should never feel overwhelming finally became simple, secure, and fast — exactly as it should be.
Thank you for trusting Support Pets. We’re here for every step, every renewal, and every moment of support you and your ESAs deserve.
Price was finally affordable. Retired on limited income. This helps lower rent cost. Praise God!
Hello Roxanne,
We’re truly honored to support you and your special companion. 💙
Making mental health care and housing access affordable is exactly why Support Pets exists.
Wishing you continued comfort, stability, and peace — you both deserve it!
Thank you so much! Now Lala and i can enjoy!
The experience was very easy and smooth
Hello Salomon,
We’re so glad to hear that — and we’re thrilled Lala is officially by your side! 🐾
Thank you for trusting Support Pets. We’re proud to make the process easy, smooth, and 100% legitimate.
Here’s to the comfort, freedom, and support you both deserve!
It was very easy to get started, just some questions to answer. And the rest was quick.
They helped me get my cat and dog confirmed as support animals for my anxiety and depression. They took one thing off my plate.
Hello Autumn!
Thank you so much for the kind words! We’re so glad we could help make things a little easier for you and that both your cat and dog are now supporting you officially. It means a lot that we lived up to your expectations—we’re always here if you need us again!
Smooth and efficient experience I definitely recommend to anyone looking to get their dog certified and in such a timely matter. I thought the process was going to take long but that wasn't the case it was quicker than I expected! Thank you for helping me to support my pet!
Hi there Angelica!
Thank you so much for your kind words! We’re thrilled to hear the process was quick and smooth for you—and it’s wonderful that your experience with our team left such a positive impression. We're always here to support both you and your furry friend, and it means a lot that you were referred by someone who trusted us too. We're grateful to be part of your journey!
El process o fue rápido ya tengo mi documento. Mucha gracias
Hola Francis!
¡Qué bueno saber que todo fue rápido y eficiente para ti! Nos alegra haber podido ayudarte con tu documento. Estamos aquí para lo que necesites. ¡Gracias a ti!
It was very nice and easy. They are always helpful when i need documents. Good for vacation and easy to take with me!
Hello Kaitlyn!
We’re so happy to hear everything went smoothly and that we could help make things easier for your travels! Thanks for trusting us and for passing along the kind words—we’re here whenever you need support.
The process was quick and easy. We never thought we would be able to qualify our pets.
Hi Michael!
We’re so glad to hear the process was smooth for you and that you were able to qualify your pets—it makes a real difference! Thanks for choosing us and trusting our team to help.
Not too shabby. The web pages are a little hard to navigate on a phone thing do get missed but they are helpful and helping figure it all out
Hello Muriah!
Thanks for your feedback—we’re really glad to hear the service has been helpful overall! We appreciate you pointing out the website issue on mobile, and we’re always working to improve that experience. If you're still having trouble logging into your account, our support team at [[email protected]](mailto: [email protected]) will be happy to assist and get things sorted for you as soon as possible.
Thanks for fast response. I may be moving with in the next couple of months. Most houses say no pets. However having Miz Sugar renewed as a registered support pet will help I hope. I truly do depend on her for my anxiety.
Hello Lockwood,
We're so glad we could help you and your support animal — thank you for the amazing feedback!
Es una gran satisfacción que mis niñas anden conmigo a todo lugar y yo no tener que pagar nada por renta ni nada que tenga que ver con ellas muy agradecida y muy satisfecha la verdad
Hola Greicy,
¡Un gran agradecimiento de parte de todo el equipo de Support Pets — realmente apreciamos tu reseña!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heather!
Thank you so much for your kind words! We're thrilled to hear you had such a great experience with our team and that everything felt clear and trustworthy. We're always here if you need anything else!