On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Experience was great, quick, friendly and provided lots of info. Appreciate the follow up.
I used another company in the past for my dogs ESA documents and it was an exhausting and lengthy process. After their papers expired I just couldn't bring myself to go through it again and put it off for nearly a year. I was able to finally bring myself to apply for them again, this time with Support Pets. I'm thankful I found them! The process was easy and quick and my girls had their ESA papers in less than 24 hours. I will be sticking with Support Pets for each renewal for sure. Highly recommend.
Hello Charnell,
We’re so grateful you found us — and even more honored that we could turn things around for you and your girls! 🐾
What should never feel overwhelming finally became simple, secure, and fast — exactly as it should be.
Thank you for trusting Support Pets. We’re here for every step, every renewal, and every moment of support you and your ESAs deserve.
Price was finally affordable. Retired on limited income. This helps lower rent cost. Praise God!
Hello Roxanne,
We’re truly honored to support you and your special companion. 💙
Making mental health care and housing access affordable is exactly why Support Pets exists.
Wishing you continued comfort, stability, and peace — you both deserve it!
Thank you so much! Now Lala and i can enjoy!
The experience was very easy and smooth
Hello Salomon,
We’re so glad to hear that — and we’re thrilled Lala is officially by your side! 🐾
Thank you for trusting Support Pets. We’re proud to make the process easy, smooth, and 100% legitimate.
Here’s to the comfort, freedom, and support you both deserve!
It was very easy to get started, just some questions to answer. And the rest was quick.
They helped me get my cat and dog confirmed as support animals for my anxiety and depression. They took one thing off my plate.
Hello Autumn!
Thank you so much for the kind words! We’re so glad we could help make things a little easier for you and that both your cat and dog are now supporting you officially. It means a lot that we lived up to your expectations—we’re always here if you need us again!
Smooth and efficient experience I definitely recommend to anyone looking to get their dog certified and in such a timely matter. I thought the process was going to take long but that wasn't the case it was quicker than I expected! Thank you for helping me to support my pet!
Hi there Angelica!
Thank you so much for your kind words! We’re thrilled to hear the process was quick and smooth for you—and it’s wonderful that your experience with our team left such a positive impression. We're always here to support both you and your furry friend, and it means a lot that you were referred by someone who trusted us too. We're grateful to be part of your journey!
El process o fue rápido ya tengo mi documento. Mucha gracias
Hola Francis!
¡Qué bueno saber que todo fue rápido y eficiente para ti! Nos alegra haber podido ayudarte con tu documento. Estamos aquí para lo que necesites. ¡Gracias a ti!
It was very nice and easy. They are always helpful when i need documents. Good for vacation and easy to take with me!
Hello Kaitlyn!
We’re so happy to hear everything went smoothly and that we could help make things easier for your travels! Thanks for trusting us and for passing along the kind words—we’re here whenever you need support.
The process was quick and easy. We never thought we would be able to qualify our pets.
Hi Michael!
We’re so glad to hear the process was smooth for you and that you were able to qualify your pets—it makes a real difference! Thanks for choosing us and trusting our team to help.
Not too shabby. The web pages are a little hard to navigate on a phone thing do get missed but they are helpful and helping figure it all out
Hello Muriah!
Thanks for your feedback—we’re really glad to hear the service has been helpful overall! We appreciate you pointing out the website issue on mobile, and we’re always working to improve that experience. If you're still having trouble logging into your account, our support team at [[email protected]](mailto: [email protected]) will be happy to assist and get things sorted for you as soon as possible.
Thanks for fast response. I may be moving with in the next couple of months. Most houses say no pets. However having Miz Sugar renewed as a registered support pet will help I hope. I truly do depend on her for my anxiety.
Hello Lockwood,
We're so glad we could help you and your support animal — thank you for the amazing feedback!
Es una gran satisfacción que mis niñas anden conmigo a todo lugar y yo no tener que pagar nada por renta ni nada que tenga que ver con ellas muy agradecida y muy satisfecha la verdad
Hola Greicy,
¡Un gran agradecimiento de parte de todo el equipo de Support Pets — realmente apreciamos tu reseña!
Had the best experience! Was fast and easy. They made it very convenient and easy to access all my information by a click of a button.
Hello Luna,
Your kind words mean the world to us. Thanks for trusting Support Pets! 💙
Feliz con todos han sido de gran ayuda para mí y mi perrito dios me los bendiga
Hola Gerardo,
Tu experiencia importa, y nos alegra mucho saber que fue positiva. ¡Gracias!
Ever since I received my puppy nd documents, I have been more calm and at peace. I never knew my Baxter could do that. Thank you so much.
Hi Radames,
So happy to hear we made the process smooth and helpful — that’s what we’re here for!
Speedy and efficient. Simple to navigate the site. I'm happy that I can keep my pet with no trouble at all.
Hello Elaine,
We’re proud to support people like you — thank you for the 5 stars!
I was able to stay in a hotel with my puppy with no problems whatsoever! Thank you Support Pets!
Hello Aria,
Thanks for being part of the Support Pets community — we’re honored to be part of your journey.
Great process and very professional. I'm also impressed with all the benefits and help that this comes with! Incredible experience and I will definitely recommend it to others.
Hello Adrian,
Your review just made our day! Wishing you and your ESA all the best.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tiffany,
We’re so excited for you too! 🐶💙
Thank you for choosing Support Pets — we’re proud to make the process quick, informative, and reliable so you and your pup can stay together.