SuperJewelerReviews 2,530

I ordered from their website and it said Guaranteed for Christmas. This was on 12/17/12. The very next day I was in a chat session with their company and they said there was a delay but they would upgrade it to next day and I would get it in time. So the very next day Friday still no tracking number. I chatted again and they guaranteed it would ship out on the weekend and my wife would receive it by Christmas. Low and behold no tracking number and they weren't available to contact until until after Christmas. I did receive a tracking number on Christmas Eve... Really? It was delivered Dec 26th. I called to complain and they apologized saying they were short staffed. Looking at other reviews, others were promised their merchandise by Christmas and they were lied to as well. Stay far away from this company.

Fair warning. Your email box will explode with mailings of deal offerings from this site if you order from them or join their site as a customer. Sure, you can unsubscribe but they have such great deals all the time that you may not want to. If they had a filter of some sort to limit the number of emails you get each day it would be preferable.

As for their service: great customer service, semi-fast shipping, and lots of great daily deals on jewelry with lots of selection and inventory. I cannot comment fully on the quality of materials of the jewelry they offer as I am not a jeweler or an expert on such things. But I have been quite satisfied with the orders that have been shipped to me. Some items are smaller than they appear on website but I am more concerned with quality and professionalism. They seem fair and competent in their business practices. I will definitely be placing future orders.