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Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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The item from December never had any tracking details, it showed up all of a sudden in my mailbox. The most recent purchase was again delayed and sat for greater than 24 with out and package movement, and for a item appraised at $4k not to need a delivery signature is concerning, as I am looking g to purchase a 3 carat ring for an upcoming anniversary
Overall I am happy with the ring however it arrived outside of its box. The jewelry box was damaged and the only protection the ring had was the bubble wrap packaging. I'm having a jeweler inspect for damage soon.
I absolutely love these earrings. They are a Valentine's Day gift for my teenage daughter. I always call her daddy's little superstar
Always a pleasure shopping with Super Jeweler.
There's almost nothing I can't find on their site that I've been looking for. They have a great selection and I love the gift cards.
Awesome jewelry pieces, love the gift cards they give. It's really hard these days to afford great jewelry so the I love this site!
Very pleasant transaction. Smooth shipping and prompt delivery. Thanks!
I have ordered two times so far from Superjeweler's. My experience both times was positive. The items that I ordered were just as pictured and described. Shipping did not take long at all. I live in the U.S. and it took about a week.
The quality of the items I ordered are just as described from stone size to diamond clarity. The items are legit. This proves the integrity of the company. For the low prices they offer, I was seriously expecting fakes being passed off as real. That is not the case at all.
The only suggestion I have is including a slip or card witht the purchase verifying the products authenticity.
SuperJewler's has a lifetime customer in me. I encourage anyone who is not sure to put your worries aside. You won't be disappointed.
The site is very user friendly. The prices are amazing. The checkout was easy, fast and secure. The selection of jewelry is great with multiple choices on most items. I am so glad I found this sight and my daughter in laws will be so surprised on Christmas. Thank you.
This was a very easy transaction and they did exactly as promised and kept me informed all the way. Nice product, great experience.
Many nice items on the website. Atleast they gave me a chance to receive the item before they asked for this survey!
Package was very pretty, they send emails to ensure delivery.
I was supposed to have these by Christmas. Of course. I didn't. I had also ordered 2 other items weeks before Christmas and NONE of them arrived on time. I'm still looking for my expedited shipping fees to be refunded. Service was horrible. I was given other people's tracking numbers to makee think my items had been shipped. UNSCRUPULOUS BUSINESS PRACTICES!
A $5 reward was applied to order and removed once it was processed. I emailed customer service 2 times and called once, still don't have $5.
Easy to order. Love the jewelry and the prices are great
Beautiful necklace just going to make sure it's a real diamond. Lol 1/2 act for $72 is Crazy. Is it a lab diamond or a real diamond?
Answer: Hi! Please respond with your order number or email address so we can look up your order for you. Thank you!
Answer: Take it to a pawn shop they tell you right away
Answer: They sell both natural and lab creates stones (including diamonds).
Answer: Roger, email me at [email protected] and I will send you a cloth and a jewelry cleaner. Thanks, Andrew
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