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SuperJeweler

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
Sponsored message from SuperJeweler
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
358
value
100
shipping
103
quality
1,511
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57,511 reviews

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Washington
1 review
0 helpful votes
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Hope she will like...
January 3, 2026

Very easy to order. Super discounts and super fast shipping.

Date of experience: December 24, 2025
Rhode Island
1 review
0 helpful votes
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Delighted!
January 3, 2026

Easy order processing, quick shipping, incredible deals and coupon codes, sweet freebies! Terrific experience all the way - thank you!

Date of experience: December 24, 2025
Minnesota
1 review
0 helpful votes
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Nice Gift for someone special
January 1, 2026

Easy to order, delivered as expected and on time for Christmas gifting.

Date of experience: December 22, 2025
Texas
2 reviews
0 helpful votes
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Nice Jewelry
January 1, 2026
Updated review

They have a lot of nice items. Great prices. I have bought a few times from this store and have not been disappointed.

Date of experience: December 22, 2025

Very nice web setup, super easy to navigate and many...
December 9, 2025
Previous review

Very nice web setup, super easy to navigate and many beautiful choices

Date of experience: November 29, 2025
Texas
1 review
0 helpful votes
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Long delivery time
January 1, 2026

Tracking package was impossible without making an account

Date of experience: December 22, 2025
Maine
1 review
0 helpful votes
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No one else does it better!
January 1, 2026
Updated review

I've been a happy customer for many years and have gifted many wonderful friends and family members this wonderful gift

Date of experience: December 22, 2025

Easy to find what I was looking for!
September 6, 2025
Previous review

Easy to find what I was looking for!

Date of experience: August 27, 2025
West Virginia
2 reviews
0 helpful votes
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1 1/2 karat diamond 3 stone necklace
December 1, 2025

Great experience don't think about just buy it Best Buy around!

Date of experience: November 20, 2025
North Carolina
1 review
1 helpful vote
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Layaway Nightmare
October 23, 2025

I ordered a necklace via layaway with the final payment paid on June 20,2025. I queried several times both via phone message and the contact form for the status of the necklace. I finally got a sales rep on the phone in October and was informed that they couldn't fulfill the order. I asked for a refund and was informed that I had to wait on the business office to process a refund. I finally received a partial refund of $248.33, not the $2,489.98 I am owed. I was informed via email "We have to refund the payments the same way we received them, as the refund is going through the system. The balance amount will be refunded soon." Complete nonsense. I have filed a complaint with the Better Business Bureau. Superjeweler never contacted me to inform me they couldn't fulfill the order and now won't refund my money. I strongly urge caution in becoming their customer.

Date of experience: October 10, 2025
Louisiana
1 review
0 helpful votes
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Beautiful jewlery
August 16, 2025
Updated review

Love the earrings. They sparkle and they are very well made! Will definitely buy your jeweler again! Thank you for offering beautiful products!

Date of experience: August 6, 2025

Nice deal!
August 7, 2025
Previous review

Nice deal! Great price!

Date of experience: July 28, 2025
Missouri
1 review
0 helpful votes
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Very satisfying
August 12, 2025

Easy to order & received in a good time. Good quality Liked the product

Date of experience: August 2, 2025
Rhode Island
1 review
0 helpful votes
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Accurate representation
August 12, 2025

First time buying from this company Very satisfied with the quality of the product

Date of experience: August 2, 2025
Rhode Island
1 review
0 helpful votes
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Ok
August 10, 2025

The quality is not worth the money $$$$$$$$$%$$$$$$$$$$$$$$$

Date of experience: July 31, 2025
Georgia
1 review
0 helpful votes
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Good product & Company
August 9, 2025

No issues with the product or the prompt shipping. Good Company to work with.

Date of experience: July 29, 2025
Texas
1 review
1 helpful vote
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Cutest Ring Ever
August 8, 2025

Simple to order. Arrived in a timely manner. Product worth the price.

Date of experience: July 29, 2025
Massachusetts
1 review
0 helpful votes
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Overall good
August 8, 2025

I bought from this company a bunch of times and it's always good. Good product for decent price

Date of experience: July 29, 2025
California
1 review
1 helpful vote
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Nice products.
August 7, 2025

I've always been pleased with the products. This purchase was no exception.

Date of experience: July 28, 2025
Virginia
1 review
0 helpful votes
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Thank you so much for this tremendous offer, the discounted price and beautiful product. I bought this as a gift for myself and am so happy I did. Sometimes a girl just needs a little bling! Great fast professional service too, and the website was easy to get through.

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Date of experience: July 28, 2025
Michigan
1 review
1 helpful vote
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Love the diamond earrings.
August 7, 2025

Very easy purchase. Earrings were as described. Great price for the value.

Date of experience: July 28, 2025
Indiana
1 review
1 helpful vote
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100% SATISFIED!
August 6, 2025

Love the product. The diamond earrings are just what my wife wanted for our 55 wedding anniversary!

Date of experience: July 27, 2025
Louisiana
1 review
0 helpful votes
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Really quick
August 5, 2025

Better than expected, really bright and lots of sparkle. My first created diamond purchase, not my last!

Date of experience: July 26, 2025