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Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!
SuperJeweler Reviews Summary
The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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By far the WORST service I've ever seen for a high price purchase! Placed an order on Sept 2nd for a bday gift for Sept 14th. After no movement, I was told on Sept 8th someone would call back by the end of the day to provide an update. Nothing. Sept 14th came and went without the gift. Sept 23rd I'm told in a chat my order would ship that week and a partial refund would be given but by the manager. At my request, I was given the name Jason and his supposed email to followup. My email went ignored. Finally, today Sept 25th I'm told by phone to hold for Jason. After 5mins, the woman comes back and informs me there's nothing they will do and my only option is to cancel the order. Jason didn't have the decency to speak with me or at least respond to an email. They took my money for 3wks and provided nothing!
My experience was great with Super Jeweler. They kept me informed were my ear rings were and when I would get them. I like the way they handled things.
Easy to order but then there was a delay on the delivery date - but eventually they came the day they were originally scheduled for. You have to be home sign the FED EX delivery paper so I called FEDEX to get an accurate time and I needed to be home between 9 and 1 and they were at 9:20!
No issues with the products, but customer service is TERRIBLE. This no an exaggeration.
Customer service was dismissive and refused to contact me via phone despite my multiple request.
Lied about shipping my order overnight and now I'm being ignored
Earrings were smaller than expected but nice. Insurance was on the order automatically and you could not remove the charge which I objected to.
I think you are a fine and fair company, but your advertising, particulary photos, is very misleading.
I was in awe when I got it.this necklace is beautiful I can't wait to wear it.
Lovely piece of jewelry. Bought an amethyst stone with chain, unfortunately he fell off my neck and I lost it.
Nothing says one of a kind like a beautiful piece of jewelry with a unique inscription, and at an amazing price as well. A one of a kind piece for my one of a kind man at a fraction of the price I would have paid anywhere else. Thank you Super Jewelers!
These are more than I could ever imagine. I am going to have to get used to such big stones! Never thought I could afford earrings of this caliber.
Came with appraisal and lifetime guarantee!
Items received, good service to date. Actaully stop dealing with another Jeweler company because of Super Jeweler, much BETTER service, a little more personable, actaully returned and answered calls.
I was really expecting the same product I saw advertised. Should have known better. 100% satisfaction isn't relevant when you have to pay for return shipping. Guess it'll be someone's gift soon.
It's beautiful and looks more expensive than what I paid for it It arrived quickly and I was given tracking updates
The chain was the wrong size for the pendant I needed it for but other than that it is beautiful chain
Nice size. Stone is bad quality. Will be returning for a refund. Setting does not hang properly either. Not worth even the sale price. Was wrapped lovely though.
Excellent quality, diamonds are gorgeous and exactly what I expected to receive
It's very cheap looking and there's no 14 k stamp. It looks I bought it at a department store. Returning for refund.
I am impressed with how the experience was from start to finish and the little details that were included, the certification card and polishing cloth. Also, the communication that kept me informed as to what stage my order was in. Will buy from SuperJeweler again.
Easy, quick, as beautiful as pictured. I would look on this site again when looking for jewelry.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members