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SuperJeweler

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online!


superjeweler.com
Founded in 2001
New York, NY, United States
Sponsored message from SuperJeweler
Up To 83% Off Retail | Use Code STIM2021
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SuperJeweler Reviews Summary

The company has garnered a mixed reputation, characterized by high product quality and positive customer experiences, particularly regarding the beauty and value of their jewelry. Many customers express satisfaction with their purchases and commend the efficient ordering process. However, significant concerns arise regarding shipping delays and inconsistent customer service, with reports of poor communication and unresolved issues. While some customers appreciate prompt resolutions, others have faced challenges with returns and order tracking. Overall, the company demonstrates potential for customer satisfaction but must address service reliability to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

service
357
value
100
shipping
103
quality
1,508
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57,511 reviews

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Arizona
1 review
0 helpful votes
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GORGEOUS!
June 5, 2017

Definitely is a shiner! It's beautiful. Came packaged perfect. I'm a contest winner from fb. So if u enter and win u really do win. It's not a scam. Love that I got this braclet for free and it's absolutely stunning!

Date of experience: June 5, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Carlene! We're so happy to hear you love your SuperJeweler jewelry! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!

Germany
1 review
0 helpful votes
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I received my bracelet in a very timely manner. Rhe bracelet is beautiful. Will definitely order again.

Date of experience: June 5, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi Alberta! We're so happy to hear you love your SuperJeweler bracelet! We hope you visit us again soon and when you do, please use code thankyou10 for 10% off!

Idaho
1 review
0 helpful votes
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Absolutely
June 5, 2017

The necklace I got from super jewelers is absolutely stunning looking, it seems to be very well made and you can tell that it's top of the line jewelry. The company itself has great customer service they're there to answer any questions that you may have. I would definitely recommend this business.

Date of experience: June 5, 2017
Colorado
1 review
0 helpful votes
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They do giveaways every weekday and yes you really do win. I should know because I have won! If you have entered but haven't won, just keep trying, your time is coming. My necklace is awesome! Thank you SuperJeweler!

Date of experience: May 31, 2017
Missouri
1 review
0 helpful votes
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Lovely earrings!
May 31, 2017

I don't think an outfit is complete without earrings! I love the olive green studs that I received from Super Jeweler!

Date of experience: May 30, 2017
Kentucky
1 review
0 helpful votes
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The Crystal Black onyx marquise drop necklace with earrings this set is gorgeous it's made from good quality and the earrings are light on your ears and feel great. I get lots of compliments when I wear this Gorgeous set!

Date of experience: May 30, 2017
Arizona
2 reviews
0 helpful votes
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I received the beautiful heart earrings in September, my daughter has very sensitive ears and we could not find a pair of earrings that would not irritate her ears. The earrings we received from you are the only ones she can wear. They were more beautiful than pictured and amazing quality!

Date of experience: May 30, 2017
California
1 review
0 helpful votes
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Love the bracelet
May 31, 2017

The bracelet was beautiful it was excellent quality. And my mom loved it. I would definitely recommend the site to other people

Date of experience: May 30, 2017
Canada
1 review
1 helpful vote
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My Christmas present from my boyfriend was supposed to be delivered before Christmas. H e ordered it 2 weeks before and was guaranteeded it would be there before Christmas, it arrived 2 weeks later! Fast forward to my birthday in March ordered a beautiful 1.5 c diamond ring, they sent the wrong ring & very much cheaper version, totally the wrong order, fast forward 1 month later the ring was nothing like the picture, the stones were riduculously cloudy, the ring looked nothing like it did in the picture. Lesson learned we will never deal with this so called super jeweller again. Don't go online to order Jewellry!

Date of experience: May 27, 2017
Marissa F. — SuperJeweler Rep
over a year old

Hi, Marcie. We are truly sorry to hear that you weren't satisfied with your orders from us. Our number one goal is to ensure that you are happy with your purchase! Can you please respond with your most recent order number so we can look into this further. Thank you!

Florida
1 review
0 helpful votes
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Love SuperJeweler!
May 25, 2017

I love the great jewelry from SuperJeweler, the have a great selection of lovely jewelry! Check them out you are sure to find the perfect piece of jewelry

Date of experience: May 25, 2017
Virginia
1 review
0 helpful votes
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This company is fantastic! Their jewelry is beautiful, and the prices are great! You can get pieces that are of the same quality as name brand jewelry stores, but at a fraction of the cost. Items are well packaged, and they arrive in a timely manner. They offer frequent deals and specials, and have wonderful customer service. If you want quality at a great price, this is the site for you!

Date of experience: May 25, 2017
North Dakota
1 review
0 helpful votes
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Great prices on jewelry. The descriptions and photos of the jewelry are accurate and well represented. Fast shipping. Easy to use website. Great customer service. Will order again from superjeweler

Date of experience: May 24, 2017
Nevada
1 review
0 helpful votes
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Received my necklace quickly, quicker than I thought it would take. It was packaged well & arrived without any problems. Love the way it looks, just as pretty as the pictures! All in all, I am very happy with my necklace & SuperJeweler. Will be shopping them for holiday gift for my family.

Date of experience: May 22, 2017
Virginia
1 review
0 helpful votes
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I am so thrilled with my necklace it looked exactly like the picture but prettier in person. I've gotten so many comments on it I can't Thank You enough for picking me! I tell everyone about your Jewerly and tell them to check it out. Now i have to work on some earrings to match.

Thank You Again. Carol (Nanny) Bennett

Date of experience: May 22, 2017
Indiana
1 review
0 helpful votes
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Exceptional
May 20, 2017

Super jeweler is an amazing site! Their jewelry are eclectic and prices are very "pocket friendly"! Might I add the customer service is flawless to say the most and understanding to say the least! I highly recommend this site to anyone like me that has "champagne tastes buds with beer pockets"!. You will not have a disappointing experience! #NowShop

Date of experience: May 20, 2017
Colorado
1 review
0 helpful votes
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The Sterling Silver, Opal Heart 18" Necklace with Rose Accents that i received from SuperJeweler is just absolutely beautiful. It is way bigger than I expected and has a lot of detail in the rose accents. Looks better in person than in the picture I saw, before I got it. Thank you very much SuperJeweler.

Date of experience: May 19, 2017
Pennsylvania
1 review
0 helpful votes
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Excellent service
May 20, 2017

I received a pair of beautiful yellow quartz earrings in a contest and they contacted me immidietly. Shipping took a little longer than expected, but it's worth it because the earings are more beautiful than they were in the pictures. They came in a super cute little mesh bag as well.

Date of experience: May 19, 2017
Pennsylvania
3 reviews
7 helpful votes
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This was the worst quality 1 carat diamond i have ever bought online. They looked yellow in color and so so cloudy. The ring clearly said i1-i2 clarity and colorless but what i received was terrible.
I will never buy again from them come what may. I should have believed the reviews but buying through them was the biggest mistake.

Date of experience: May 19, 2017
GB
1 review
0 helpful votes
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Competition win
May 18, 2017

I recieved the most stunning necklace very prompt service with mailing it to me im very happy with my prize

Date of experience: May 18, 2017
Maryland
1 review
0 helpful votes
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I won these Earrings awhile back and I gave them to my mom as a gift she loves them... the weight of them is perfect and she can wear with just about anything. The fact that they are real makes them even more beautiful thank you again!

Date of experience: May 10, 2017