Sundae MuseReviews 497

Hi Grace

We are really sorry for the shipping delays you have had with your order which you ordered for a special event.

Due to the global pandemic there have been significant delays with our carrier Australia Post due to border closures, government restrictions, airline cancellations and a sudden increase in online orders. We have now moved to DHL Express shipping which does not have any delays.

I wanted to reach out and offer you a refund on your shipping and a gift card to say thank you for shopping with us, and hope you consider shopping with us again.

If you can reply with your order number I can arrange a refund on shipping plus a gift card to thank you for your patience.

Thanks so much x

Hi Meg

I’m really sorry for the long shipping delays that you had with your order.

Unfortunately due to the global pandemic our shipping partner (Australia Post) has been experiencing long shipping delays. This is due to border closures, government restrictions, airline cancellations and the sudden global increase in online ordering. This was something that was out of our control and that we were not made aware of until customers reached out to our customer care team.

I’m also sorry to hear that the clothes you ordered were too small for you, and that the quality was not up to your expectations.

I wanted to reach out and offer you a refund on your shipping and a gift card to say thank you for shopping with us, and so you may consider shopping with us again. Our in house stylist can also help suggest which styles in our store might suit you best.

If you can reply with your order number I will investigate what happened with the tracking number you received and can arrange a refund on shipping plus a gift card.

Thanks so much x

Hi Amber

I’m really sorry for the long shipping delays that you had with your order.

Unfortunately due to the global pandemic our shipping partner (Australia Post) has been experiencing long delays due to border closures, government restrictions, airline cancellations and a sudden increase in online orders. This was something that was out of our control and that we were not aware of until our customers informed us.

I wanted to reach out and offer you a refund on your shipping and a gift card to say thank you for shopping with us, and hope you consider shopping with us again.

If you can reply with your order number I can arrange a refund on shipping plus a gift card to thank you for your patience.

Thanks so much x

Hi Madison

We’re really sorry to hear that you ordered the wrong size. Unfortunately we can’t cancel orders that have already been dispatched. We do offer local returns options for multiple countries including the USA and the UK, so thankfully you won’t have to wait until the item reaches Australia to get your store credit.

Unfortunately due to the global pandemic there have been some long shipping delays for some customers due to border closures, government restrictions, airline cancellations and a sudden increase in online orders.

Given these circumstances, if you haven’t already received your order, rather than waiting any longer you can go ahead and order the correct size now, and we will refund you for the incorrect order when you have sent it back to our local returns warehouse.

Please reply with your order number so we can assist you further.

Thanks so much for your patience x

Hi Claire

We’re really sorry to hear that the clothes you ordered were too small for you, and that the quality was not up to your expectations. As we are a multi label boutique, some of our brands have different fits and lengths. Our customer care team are always available to take exact measurements of any items you are interested in so you can compare with the clothes you have at home to ensure a perfect fit.

We pride ourselves in the quality of our clothes are and believe we are selling affordable designer fashion at a fair price. We can assure you we are certainly not a scam.

We are always increasing our range of styles and now have many more gorgeous styles now that come in size 14. We have never advertised or stocked clothes in size 16 but plan on expanding our size range in the future.

We greatly appreciate your feedback in regards to our returns policy and sizing, which we will pass onto our team.

Thanks so much x

Hi Mellissa

We’re really sorry to hear that the clothes you ordered were too small for you, and that the quality was not up to your expectations. As we are a multi label boutique, some of our brands have different fits and lengths. Our customer care team are always available to take exact measurements of any items you are interested in so you can compare with the clothes you have at home to ensure a perfect fit.

We pride ourselves in the quality of our clothes are and believe we are selling affordable designer fashion at a fair price.

We value your feedback in regards to our returns policy, which we will pass onto our team.

Thanks so much x

Hi Ashley

Thanks for your feedback, we’re so glad you love our dresses! We hope you were able to get the size that you needed. If you are ever unsure on sizing, just contact our customer service team at [email protected] and they can send you the exact measurements. You can also sign up for back in stock notifications on the product page. We now offer local returns for international customers including the US, UK and some other European countries.

Thanks so much x