Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FWRD

FWRDReviews 827

fwrd.com
luxury, chic, swimwear men, womenAge 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.


fwrd.com
+1 866-434-3169
USA
FWRD is part of Revolve Group
Founded in 2008
Clothing item from FWRDFashion apparel by FWRDMerchandise from FWRD clothing lineFWRD fashion product

Business Highlights

General

Parent Company: Revolve Group
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA

Returns

Return Policy: free
Return Instructions: all purchases must be returned in their original condition (unworn with original tags attached)
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: luxury, chic, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 0X), Women's (2XS, XS, S, M, L, XL, XXL, 0X)

Customer Service

Support Channels: phone, chat, email
Support Phone: +1 866-434-3169
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate FWRD?
grey stargrey stargrey stargrey stargrey star

FWRD Reviews Summary

The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.

This summary is generated by AI, based on text from customer reviews

service
115
This company responds to reviews on average within 0 days

Instant Feedback

2,173 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Marina M.
Unfollow Marina M.
Share Review
Report Review

Superb customer service
February 20, 2026

Excellent selections, outstanding service, great prices, easy check out, fast delivery, the easiest customer friendly return policy.

Date of experience: February 9, 2026
New York
1 review
0 helpful votes
Follow Ariana G.
Unfollow Ariana G.
Share Review
Report Review

Best Shipping: Beautiful Assortment
February 12, 2026
Updated review

So easy to shop; they have some amazing brands. They also have great sales, and I am a bargain shopper, especially in this economy, but I still like nice things

Date of experience: February 2, 2026

So quick and easy, very convenient
March 2, 2025
Previous review

So quick and easy, very convenient

Date of experience: February 20, 2025
Israel
1 review
0 helpful votes
Follow Joseph A.
Unfollow Joseph A.
Share Review
Report Review

Prices and variety
February 10, 2026

Nice variety and great prices
Price includes shipping!

Date of experience: January 31, 2026
Florida
1 review
0 helpful votes
Follow Charmion R.
Unfollow Charmion R.
Share Review
Report Review

Great delivery great rxchange
February 8, 2026

Only once in all this time I've received goods have I had a terrible experience with a person ion the phone with a question that I had.

Date of experience: January 26, 2026
Maryland
1 review
0 helpful votes
Follow Pamela M.
Unfollow Pamela M.
Share Review
Report Review

FWRD Delivers on ALL fronts!
January 30, 2026

FWRD is always the best at offering all the fashion i want in my size and with the BEST customer service! I happily keep coming back for more! 😊

Date of experience: January 20, 2026
North Carolina
1 review
0 helpful votes
Follow WENDY G.
Unfollow WENDY G.
Share Review
Report Review

Perviously I've enjoyed my red badge suit but now I wanted a black one Long sleeve turtleneck full body suit which I just ordered. Pls help by applying the discount

Date of experience: January 11, 2026
Saudi Arabia
1 review
0 helpful votes
Follow Dr. D.
Unfollow Dr. D.
Share Review
Report Review

Second experience note
January 20, 2026

I understand that it can be frustrating when the first payment for my initial purchase hasn't been refunded yet. Other than that, I've had a positive experience with FWRD.

Date of experience: January 10, 2026
California
1 review
0 helpful votes
Follow Jay B.
Unfollow Jay B.
Share Review
Report Review

I gave them a "1" because "0" wasn't an option. This is the absolute WORST company to deal with. They are fundamentally dishonest. We ordered a very expensive cold laser (almost $6,000) that we never received. It was supposed to be delivered with a signature guarantee, but it never arrived. There was no proof of delivery on the UPS website, and UPS would not provide any information directly to us. REVOLVE+FWRD charged us anyway, and even though we tried repeatedly to obtain a credit from them, they instead refused to provide us with any documents or information to in any way confirm that we had received the item. They also refused to provide us a credit, and instead told us to initiate a chargeback with our credit card company, promising us repeatedly that they would would do everything they could to support us. We filed a dispute of the charge, but they did the complete opposite. They objected to and opposed our chargeback request. When I reached out to them again to request that they provide us with the same documents & information they sent to our credit card company, they initially said they would, but then changed their minds and again refused to do so. REVOLVE+FWRD is a fundamentally dishonest company that should absolutely NOT be trusted. They lied and misrepresented themselves to us repeatedly, and refused to follow through on anything they said they would do. RUN, don't walk, and never do business with this terribly dishonest company.

Date of experience: September 3, 2025
Georgia
1 review
0 helpful votes
Follow Deirdre A.
Unfollow Deirdre A.
Share Review
Report Review

Arrives in time
January 18, 2026
Updated review

Receive quickly and in good order not in a rubbish mess. Returns are a dream with in box return LABLE. Great price points from high to low. As well as fantastic brands.

Date of experience: January 8, 2026

Shipping is fast
November 22, 2025
Previous review

Nice easy returns and excellent price points, high to low.

Date of experience: November 12, 2025
Hawaii
1 review
0 helpful votes
Follow Andrew Y.
Unfollow Andrew Y.
Share Review
Report Review

Great experience
January 17, 2026

Everything about the experience is fantastic, especially the insanely fast shipping. Basically what Mr. Porter was when they offered free 2 day shipping.

Date of experience: January 7, 2026
Georgia
1 review
0 helpful votes
Follow Keith H.
Unfollow Keith H.
Share Review
Report Review

Quick turnaround time!
January 16, 2026

I ordered the wrong sized item and my call and update was handled promptly and was painless. The order arrived quickly as well. Looking forward to doing business again.

Date of experience: January 6, 2026
California
1 review
0 helpful votes
Follow Manal B.
Unfollow Manal B.
Share Review
Report Review

Great
January 14, 2026

Great customer service. I know if I need anything. They will be there to help me.

Date of experience: January 4, 2026
Belgium
1 review
0 helpful votes
Follow Carl F.
Unfollow Carl F.
Share Review
Report Review

Great delivery
January 13, 2026

Was forced to order last minute and you guys came through amazingly! Thank you!

Date of experience: January 3, 2026
North Carolina
1 review
0 helpful votes
Follow Tracy B.
Unfollow Tracy B.
Share Review
Report Review

Love this site!
January 12, 2026

Amazing! Descriptions of the items. Not to mention the great deals. This is only my second order but I look forward to many more.

Date of experience: December 7, 2025
Florida
2 reviews
0 helpful votes
Follow Tammy O.
Unfollow Tammy O.
Share Review
Report Review

Amazing Customer Service
January 10, 2026

I was able to cancel a bag before shipping and place an order for a different bag within 10 minutes. Texted with Alisha and she was excellent in assisting me and confirming the new bag I wanted was in fact in stock and in excellent condition.

Date of experience: December 31, 2025
Florida
2 reviews
0 helpful votes
Follow Eli A.
Unfollow Eli A.
Share Review
Report Review

Arrive on-time
January 8, 2026

Fast and reliable shopping. True to size. Would recommend to my friends.

Date of experience: December 29, 2025
Georgia
1 review
0 helpful votes
Follow Shatresa B.
Unfollow Shatresa B.
Share Review
Report Review

Satisfied with my order
January 8, 2026

I was looking for the Loverboy hat for about 3 yrs. Every time I would try to order it, it was sold out everywhere.

I came across your site read the reviews and immediately knew your products were original and official.

I am overall happy with my experience. I would highly recommend your products.

Date of experience: December 29, 2025
Ohio
1 review
0 helpful votes
Follow Gloria N.
Unfollow Gloria N.
Share Review
Report Review

One of the best places to shop
January 7, 2026
Updated review

FWRD is one of the best places to shop. They have many items to offer and their pricing is fantastic.

Date of experience: December 28, 2025

Order Satisfaction!
August 13, 2025
Previous review

Items shipped quickly and are exactly as described on site.

Date of experience: August 3, 2025
Florida
1 review
0 helpful votes
Follow Connie B.
Unfollow Connie B.
Share Review
Report Review

Love it!
January 1, 2026
Updated review

Great! The website is very easy to navigate. I like that you have a good assortment of brands to choose from. Love the South American Brands as well.

Date of experience: December 22, 2025

I love forward…quick shipping and great brands
September 2, 2025
Previous review

I love forward…quick shipping and great brands. Also, I love your sales and the fact that there is something for everyone.

Date of experience: August 23, 2025
Italy
1 review
0 helpful votes
Follow Margherita Z.
Unfollow Margherita Z.
Share Review
Report Review

Excellent product but hidden shipping fees are wild
December 31, 2025
Updated review

The hair clip by emi jay is excellent quality and I will be purchasing more though I did not appreciate how the shipping costs nearly double the total expense…

Date of experience: December 21, 2025

Hidden fees at checkout when the site claims to be...
December 20, 2025
Previous review

Hidden fees at checkout when the site claims to be "FWRD Italy"… The price displayed (on what claims to be a national site) was €30, and I paid €50

Date of experience: December 10, 2025