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FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
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I would love for fwrd men to take the space of ssense and get some new brands and not just all the expected brands
Fast delivery, easy to shop, return or exchange. Great customer support
Ordered and literally received the jacket the next day. Considering this jacket was only available on US $#*!ies site it was super handy. Definitely will order again.
My NK coat is beautiful. It's as it looks. Love it.
Received it quickly. Great service.
I like the selection but the size availability is too limited... smalls sell out too quickly... Shipping used to be fast but has declined and that saddens me and I have been shopping at Bergdoff and Neiman's more as a result
Want more search options, for example…why can I not choose 2 lengths of dresses to shop and cross search for sleeve type?
Most sought after CDG T-shirt found. Suddenly on sale upon shipment experience order process and delivery. Thank you so much.
Great curated selection excellent customer service
I placed an order but received the wrong item. I reached out to customer support and they were able to assist me with my concern. She (Brandi) immediately shipped out the correct item in my order which I really appreciate. I commend FWRD for providing excellent customer service!
The range and selection of fashion here is amazing. I tend towards the more classic styles, but occasionally, I do buy outside that box. FWRD has the most gorgeous high end, but also mid range choices. Love this source. Thank you.
Very good selection for mature, not crazy trendy clients
It's luxe, the color is amazing, the leather is beautiful. Perfect for my upcoming European travels.
My experience has been very good. I will continue to patronize this vendor.
Deliveries arrive quickly with return label included in the package, making the return process effortless.
I love how quickly things arrive, and how easy it is to return.
I was looking for a Valentino rock stud style shoe and didn't like the current retailer offerings colors... FWRD had a color that may be from a previous season but it was just what I was looking for!
I signed up to get the 15% discount and unfortunately didn't know it wouldn't be allowed to be used for my purchase.
At first I was hesitant about their risk management process questions. I am totally comfortable now and am very pleased. My item arrived UPS 2nd day.
Everything was great from the price, customer service helping with my coupon code, and shipping. My only suggestion is being able to pick the package up from the UPS facility if the delivery is missed. I understand that package requires signature for delivery, however you can also provide ID for verification and signature at the UPS facility. It was inconvenient I had to take off work to be home when the package was re-delivered for the 3rd time. Other than that 1 hiccup, I would definitely return for future purchases.
I ordered a beautiful Sophie B jade ring! It arrived quickly and was packaged in a very secure box.
Really easy ordering experience. Love the dress but didn't realize that there is a very high slit on the thigh. Dress is too slim to close the slit and I'm not comfortable wearing it open. So will be returning. But, beautiful dress for others I'm sure.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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