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FWRDReviews 827

fwrd.com
luxury, chic, swimwear men, womenAge 26-45, 46-60
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From the business

FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.


fwrd.com
+1 866-434-3169
USA
FWRD is part of Revolve Group
Founded in 2008
Clothing item from FWRDFashion apparel by FWRDMerchandise from FWRD clothing lineFWRD fashion product

Business Highlights

General

Parent Company: Revolve Group
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA

Returns

Return Policy: free
Return Instructions: all purchases must be returned in their original condition (unworn with original tags attached)
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: luxury, chic, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 0X), Women's (2XS, XS, S, M, L, XL, XXL, 0X)

Customer Service

Support Channels: phone, chat, email
Support Phone: +1 866-434-3169
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate FWRD?
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FWRD Reviews Summary

The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.

This summary is generated by AI, based on text from customer reviews

service
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Instant Feedback

2,173 reviews

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California
1 review
0 helpful votes
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Fast shipping and returns
December 31, 2025

I love the ease of using the website and product selection. I wish they had better sales on off season items

Date of experience: December 21, 2025
Hong Kong
1 review
0 helpful votes
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Good and Quick
December 28, 2025

The commodity is in good condition and the delivery is fast and accurate.

Date of experience: December 19, 2025
Virginia
1 review
0 helpful votes
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Nice coat
December 27, 2025
Updated review

Very nice coat. I bought it for my daughter fur Christmas. I hope she loves it!

Date of experience: December 17, 2025

So easy and looks like beautiful coat for my daughter!
December 19, 2025
Previous review

So easy and looks like beautiful coat for my daughter!

Date of experience: December 9, 2025
Georgia
1 review
0 helpful votes
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Fast shipping and customer service
December 26, 2025
Updated review

Ordered an item for my wife as they were the sole site to have it in stock in her size. After the order I had some concerns and customer service answered me immediately quelling them, they even gave us a coupon for a future purchase which we plan to use verynsoon! Great work and great service.

Date of experience: December 16, 2025

It is very concerning to get hit with a fraud alert...
December 19, 2025
Previous review

It is very concerning to get hit with a fraud alert on your site. I have placed this order with the hopes I actually receive what I paid for.

Date of experience: December 8, 2025
New Jersey
1 review
0 helpful votes
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Quick delivery
December 24, 2025

I was very excited to receive my items so quickly. They were also packed beautifully.

Date of experience: December 14, 2025
Pennsylvania
1 review
0 helpful votes
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Verification
December 23, 2025

The purchase was flagged because it was to be shipped to my daughter in-law at a different address instead of my address it went into hold. The verification process was a combination of phone calls/texts and twice executing a verification from a email link. Although the processes both said it completed successfully was deemed not acceptable. Ultimately after yet another phone call to verify my address I had to have the item shipped for free to my address which matched the billing address. Now I get to pay to ship it to my daughter in-law.

Date of experience: December 12, 2025
Virginia
1 review
0 helpful votes
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Love my order!
December 22, 2025
Updated review

I'm surprising my husband with this puffer coat for Christmas. My experience in ordering with FWRD was great. I received my order in great time and I'm satisfied!

Date of experience: December 12, 2025

So far so good
December 14, 2025
Previous review

So far so good

Date of experience: December 4, 2025
Tennessee
1 review
0 helpful votes
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Always The Best
December 22, 2025

Been shopping here for years best buy best shipping best customer service

Date of experience: December 11, 2025
New York
1 review
0 helpful votes
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Great customer service and speedy shipping
December 20, 2025
Updated review

I received my order quickly and the price was better than other retailers. Customer service reached out via email to confirm I had received the item. Great site for shopping!

Date of experience: December 10, 2025

Item I was looking for was on sale and the checkout...
December 12, 2025
Previous review

Item I was looking for was on sale and the checkout process was very quick and easy!

Date of experience: December 2, 2025
Virginia
1 review
0 helpful votes
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Great Finds
December 20, 2025
Updated review

I love amazing quality and amazing prices. I normally buy the things I love when they are at a lower cost. I can always find something on FWRD.

Date of experience: December 10, 2025

Love the item I purchased it finally went on sale
December 9, 2025
Previous review

Love the item I purchased it finally went on sale.

Date of experience: November 29, 2025
Texas
1 review
0 helpful votes
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ADIDAS ORIGINALS Samba OG
December 20, 2025

Great experience, no problems and delivery in time for Christmas

Date of experience: December 10, 2025
California
1 review
0 helpful votes
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Great
December 20, 2025

Received the item within a few days, very fast shipping

Date of experience: December 9, 2025
New York
1 review
0 helpful votes
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Salomon Hiking Shoes
December 20, 2025
Updated review

Great experience! Item was perfect and arrived quick!

Date of experience: December 9, 2025

AWESOME PLACE!
December 11, 2025
Previous review

AWESOME PLACE!

Date of experience: December 1, 2025
Missouri
1 review
0 helpful votes
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Secured payment and fast delivery
December 19, 2025

It was a great experience shopping at the site, especially I got an offer for a 10% discount as a new client.

Date of experience: December 9, 2025
Washington
1 review
0 helpful votes
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Best online designer selection!
December 19, 2025
Updated review

FWRD has an amazing variety of designers and incredible customer service. Shopped with them for years!

Date of experience: December 8, 2025

Phenomenal!
November 26, 2025
Previous review

Amazing selection, quick shipping, phenomenal customer service! Can't go wrong with this company.

Date of experience: November 16, 2025
Ohio
1 review
0 helpful votes
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A great experience
December 18, 2025

I was pleased with the product and delivery time and would most definitely recommend to anyone.

Date of experience: December 8, 2025
Delaware
1 review
0 helpful votes
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Love it
December 18, 2025

It's great! Ordering was simple and I love the dress. Have gotten so many compliments!

Date of experience: December 8, 2025
South Carolina
2 reviews
0 helpful votes
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Fashionable Options
December 18, 2025

FWRD has a beautiful selection of clothes, bags, and jewelry! It is fairly pricey, but if you ever need to find something for an event, gala, wedding, or cocktail party, you can easily find something!

Date of experience: December 8, 2025
Nevada
1 review
0 helpful votes
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Excellent
December 18, 2025

This is my first purchase from FWRD and so far so good. I had been eyeing these pair of sneakers for awhile now and found them on sale at FWRD. The shipment arrived a few days earlier than expected which made things even better. Everything was of great quality and they packaged the shoes in its original box and then in a nice corrugated shipping box which can easily be repurposed for storage. So far, the product (shoes) have been comfortable and stylish. I love them.

Date of experience: December 8, 2025
Pennsylvania
1 review
0 helpful votes
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High quality on trend items
December 18, 2025
Updated review

I love the selection of items and there super fast free shipping. Thank you so much!

Date of experience: December 7, 2025

Super fast shipping
December 10, 2025
Previous review

Excellent customer service. Best that I've encountered.

Date of experience: October 10, 2025