On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Moda Operandi
Kate Spade
By Malene Birger
The Garment
Nicholas
Rixo
Zadig and Voldaire
Apparis
Haus Dahlia
House of CB
Peter Millar
Karen Millen
FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The customer service team is exceptional, consistently providing attentive and knowledgeable support to ensure a positive experience for every client.
Super fast processing and shipping. I ordered both a S and a M. Kept the small and the coats are lovely.
Wonderful experience very helpful Wonderful experience very helpful Wonderful experience very helpful
Easy ordering process and very quick delivery. Would order again!
This is the first time I shopping with DWRD. The product quality is consistently outstanding, fast shipping and the price is reasonable.
Very fast and smooth. I would recommend and likely to order again
Super easy and quick! Seamless process. Will buy her again!
Here's a review you can use:
I do not recommend FWRD for international orders. If you need to return an item, not only will you have to pay expensive shipping fees back to the US, but they also do not refund duties and taxes. This important detail is not specified in their return policy, and instead, you're told to contact your local customs office for a refund, which is inconvenient and frustrating. I will definitely not be ordering from them again!
Been looking for these specific sandals for months! Happy I snagged the last pair in my size. Shipping was so fast too!
I called for a return label. Excellent customer service. The lady on the phone was very nice and she helped me with my return label right away.
Website was easy to navigate and shipping time was super fast.
Always pleasant experience, easy website to navigate, they product selection is fantastic which makes it that much easier to look for things, not overwhelming with too much choices which I always appreciate! Overall it's one of my goes to for any occasion!
I recently used this shipping service and was really impressed. The whole process was fast and smooth, with my package arriving ahead of schedule and in perfect condition. The customer service was friendly and responsive, making everything even better. I highly recommend this service for anyone needing reliable shipping!
I was able to get my order to Philippines within 3 days after ordering.
Always receive items quickly, always great customer service when I call
Fast delivery and excellent service, I will go back to buy things again. Also will recommend FWRD to others.
Luv fwrd. My go to
Love the selection, how quickly things come and how fast I get a refund
Only the verification process panicked me a bit because I thought it was fishy. Overall my experience is great.
Super fast and easy. Would order from them again in the future.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members