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From the business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
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Excellent. Easy purchase and quick delivery. My daughter in law loved the sunglasses.
My order was successful. I loved the item. The order shipped fast. I loved how you guys confirmed the order before sending it.
I found this Kangol hat for nearly $60 less than Amazon. Not a typo: it was literally $88 on Amazon and i got it from FWRD for $28. It was delivered on time and right to my door. Take that Jeff Bozo :)
Wonderful service with fast shipping. Good customer service and good prices.
I was looking for a specific item and was able to find it very easily. The check out process was quick and my ordered arrived within two days. Could not have been more convenient!
I have no recent contact with the FWRD team. My past communications with the FWRD team has been timely and helpful.
Even though the shirt did not work out for me, the purchase and return was really easy. I don't know.
10/10…would definitely recommend. Merchandise as described. Fast shipping!
I ordered a scarf that cost $340. I'm not sure what I was expecting, but I did not expect it to be such scratchy, itchy material. I've already started the return process.
Found a shoe that was in hot demand and the process was A++++, notifications sent and followed up all the way through past delivery!
Great first time experience
Great first time experience
Great first time experience
I bought this Givenchy sweatshirt as a gift. The shipping was fast.
Excellent customer service. Great selection of merchandise
Completely satisfied & lots of great selections. Makes the purchase so easy
Item was in perfect condition, carefully wrapped and even came with tag of authenticity. Delivery was quick and received regular updates. Would purchase from here again!
It's amazing how all the team is open to help with doubts and questions
Quick shipping. Very satisfied with my purchase. Would use Forward for future purchases.
Dress was not as described. I am 5 3 and petite. I ordered the dress and it was extra short, it did not cover my behind and my underwear was showing without bending down.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members