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From the business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
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No problems at all. Items were received as promised and arrived in excellent condition.
10/10 items reliable designer and lows 10/10 items reliable designer and low
I ordered a pair of Salomon's and they shipped quickly and were delivered two days earlier than the estimate. Excellent experience and I will continue to shop FWRD.
Awesome customer service. My order was delivered overnight at no additional cost. The order made it in time for Christmas. Thank you to the team.
Didn't believe they could actually deliver by christmas eve but they did! Less than 48 hours
Seamless and amazing would buy again, great products and great customer service
Only thing was size of delivery box was huge for an eyeliner but everything else was great!
I've been Shopping with FWRD for several years now and they're very fast with delivery. Your order is packaged very nicely and you are guaranteed top tier items in perfect condition.
Liked the selection and ease of purchase. Only wish my boots fit or came in à wide.
I unfortunately had to return them.
I realized that I had made a mistake on the address and at the last minute tried to change it. It had already been shipped but they were able to reach the delivery driver and rerouted it in time for Christmas!
Website was east to navigate, product arrived earlier than thought and generally a great service. 5*
Darling coat, I have received many compliments! Color is beautiful and fit is perfectly oversized.
Thumbs up! Great experience didn't expect my item to arrive as fast as it did. I love it!
Excellent service came on time.!
It came just in time for Christmas and they found I found the shoes that I wanted for my mom.
My granddaughter loved her sweatshirt. I thought it was a seater.
The website and shopping experience was perfect. Fast shipping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members