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From the business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
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I was looking for a specific range of ON shoes and this was no longer available, however to my delight, it is available in FWRD.
I love the bag, but there is a crease mark on the back of the bag...
Delivery was fast. Shipped same day. Item was perfect. Very satisfied and happy to know I have a new company I can trust with designer items. I love it.
Decent customer service- warning if using ApplePay, the fraud team wants pics of your cc and drivers license. I didn't want to provide the information so they allowed me to work around it by using PayPal. Item arrived packaged well, there was a little dirt on the bottom of the item, but it was easily removed so not a big deal.
FWRD has been a game-changer for me—it's not just a fashion destination, it's an endless source of inspiration that has elevated my style and motivated me to become the best version of myself. The curated inventory is exceptional, and I can't imagine shopping elsewhere!
FWRD has been a game-changer for me—it's not just a fashion destination, it's an endless source of inspiration that has elevated my style and motivated me to become the best version of myself. The curated inventory is exceptional, and I can't imagine shopping elsewhere!
I ordered for the first time and I am very impressed - fast delivery- original item I am very satisfied
Very satisfied with the sneakers. The website was easy to navigate.
My second cloud shoes. Very satisfied customer. Package is good. Although a little bit delay of delivery. I will definitely recommend it to my friends.
Got my orders on time. Shirts well fit as shown in picture. Very prompt service and reliable merchant.
With ROADIE, a signature must always be required. Just leaving it at the address is psychotic and unprofessional. It can easily be stolen. You all need to change this NOW
Love the sunglasses! Great service and super fast shipping.
Although received a note from service team that there would be a delay in my delivery my package arrived as promised.
Pleasure to do business with this firm. I have to return the sneakers, as I made a mistake in the color. Otherwise they were good.
Ordered 2 pairs of UGG slippers. One of the pairs is perfect. The other pair has a torn lid to the shoebox, and a very small stain/defect on the inside of the right shoe.
Ordered one size bigger and had to reorder and get a smaller size which was straight forward and easy
No problems at all. Items were received as promised and arrived in excellent condition.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members