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FWRD

fwrd.com
luxury, chic, swimwear men, womenAge 26-45, 46-60
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From the business

FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.


fwrd.com
+1 866-434-3169
USA
FWRD is part of Revolve Group
Founded in 2008
Clothing item from FWRDFashion apparel by FWRDMerchandise from FWRD clothing lineFWRD fashion product

Business Highlights

General

Parent Company: Revolve Group
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA

Returns

Return Policy: free
Return Instructions: all purchases must be returned in their original condition (unworn with original tags attached)
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: luxury, chic, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 0X), Women's (2XS, XS, S, M, L, XL, XXL, 0X)

Customer Service

Support Channels: phone, chat, email
Support Phone: +1 866-434-3169
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate FWRD?
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FWRD Reviews Summary

The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.

This summary is generated by AI, based on text from customer reviews

service
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This company responds to reviews on average within 0 days

Instant Feedback

2,302 reviews

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Singapore
1 review
0 helpful votes
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Love the range
February 7, 2025

I was looking for a specific range of ON shoes and this was no longer available, however to my delight, it is available in FWRD.

Date of experience: January 27, 2025
1 review
0 helpful votes
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Crease mark on the back of the bag
February 6, 2025

I love the bag, but there is a crease mark on the back of the bag...

FWRD attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 26, 2025
California
1 review
0 helpful votes
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Amiri MA-1
February 5, 2025

Delivery was fast. Shipped same day. Item was perfect. Very satisfied and happy to know I have a new company I can trust with designer items. I love it.

Date of experience: January 26, 2025
California
1 review
0 helpful votes
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Satisfied
February 5, 2025

Decent customer service- warning if using ApplePay, the fraud team wants pics of your cc and drivers license. I didn't want to provide the information so they allowed me to work around it by using PayPal. Item arrived packaged well, there was a little dirt on the bottom of the item, but it was easily removed so not a big deal.

Date of experience: January 26, 2025
New York
1 review
0 helpful votes
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FWRD has been a game-changer for me—it's not just a fashion destination, it's an endless source of inspiration that has elevated my style and motivated me to become the best version of myself. The curated inventory is exceptional, and I can't imagine shopping elsewhere!

Date of experience: February 2, 2025

FWRD has been a game-changer for me—it's not just a...
February 3, 2025
Previous review

FWRD has been a game-changer for me—it's not just a fashion destination, it's an endless source of inspiration that has elevated my style and motivated me to become the best version of myself. The curated inventory is exceptional, and I can't imagine shopping elsewhere!

Date of experience: January 23, 2025
Canada
1 review
0 helpful votes
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Thumbs up
February 4, 2025

Great - authentic bag and easy experience. Delivered with fragile on box so it was handled with care. I reccomend

Date of experience: January 25, 2025
Belgium
1 review
0 helpful votes
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Isabel Marant skirt
February 3, 2025

I ordered for the first time and I am very impressed - fast delivery- original item I am very satisfied

Date of experience: January 24, 2025
Puerto Rico
1 review
0 helpful votes
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Puma Palermo sneakers
February 1, 2025

Very satisfied with the sneakers. The website was easy to navigate.

Date of experience: January 22, 2025
Philippines
1 review
0 helpful votes
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Perfect size
February 1, 2025

My second cloud shoes. Very satisfied customer. Package is good. Although a little bit delay of delivery. I will definitely recommend it to my friends.

Date of experience: January 22, 2025
Singapore
1 review
0 helpful votes
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Prompt delivery
January 26, 2025

Got my orders on time. Shirts well fit as shown in picture. Very prompt service and reliable merchant.

Date of experience: January 16, 2025
California
1 review
0 helpful votes
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Roadie delivery issue
January 26, 2025

With ROADIE, a signature must always be required. Just leaving it at the address is psychotic and unprofessional. It can easily be stolen. You all need to change this NOW

Date of experience: January 16, 2025
Missouri
1 review
0 helpful votes
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First time buyer
January 26, 2025

Can't wait to see How I'll be rewarded as a first time customer!

Date of experience: January 26, 2025
Florida
1 review
0 helpful votes
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Nice sunglasses! Fast Shipping!
January 23, 2025

Love the sunglasses! Great service and super fast shipping.

Date of experience: January 13, 2025
North Carolina
1 review
0 helpful votes
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Great!
January 23, 2025

Timely delivery and wonderful quality! Loved everything I ordered from here but loved even more when I received the item on time!

Date of experience: January 13, 2025
Texas
1 review
0 helpful votes
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Quick delivery
January 21, 2025

Although received a note from service team that there would be a delay in my delivery my package arrived as promised.

Date of experience: January 11, 2025
Massachusetts
1 review
0 helpful votes
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Quality Merchandise.
January 19, 2025

Pleasure to do business with this firm. I have to return the sneakers, as I made a mistake in the color. Otherwise they were good.

Date of experience: January 8, 2025
Pennsylvania
1 review
0 helpful votes
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Quick shipping but damaged box
January 18, 2025

Ordered 2 pairs of UGG slippers. One of the pairs is perfect. The other pair has a torn lid to the shoebox, and a very small stain/defect on the inside of the right shoe.

Date of experience: January 8, 2025
Texas
1 review
0 helpful votes
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I loved my entire experience
January 18, 2025

Ordered one size bigger and had to reorder and get a smaller size which was straight forward and easy

Date of experience: January 7, 2025
North Carolina
1 review
0 helpful votes
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Ugg boots
January 15, 2025

So I got some Ugg taz boots and they came very fast and correct product 👍🏾

Date of experience: January 4, 2025
Tennessee
1 review
0 helpful votes
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Items delivered as expected
January 14, 2025

No problems at all. Items were received as promised and arrived in excellent condition.

Date of experience: January 3, 2025