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FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
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After signing in to PayPal several times, initially it wouldn't give me that option to pay. Once I was finally able to pay using PayPal, I was pleased with my entire shopping experience. From placing the order, to receiving it, took less than 48 hours. While most items on this website are out of my price range, I found a great pair of converse on sale at an even better price. I did have to research to see if the website was legit because of the merchandise that's sold, and because I was not formerly aware of it. I'm glad it turned out to be real, and I will be back looking for more deals on usually expensive items.
After signing in to paypal several times, it still wouldn't give me the option to pay that way
Love my new shoes, loved the sale price, and quick shipping!
I had ordered a hoodie in L size. While the email confirmation says L, the tag on the hoodie says M. Returning it!
Excellent communication and customer service. Thank You. Kean
Experience was great fast shipping! Returned one item still waiting for return to come through to my cc.
Easy to order. Delivered faster than expected. Product quality and packaging excellent!
I recieved an item which was not in the shape I had expected and the customer service was so fast and so apologetic, refunded me so fast. I am extremely impressed by this company.
Didn't leave out the box in plain sight, followed my request of placement
Great experience. Shipped quickly and received sooner than expected
Great customer care experience to handle my concern quickly and effectively
Easy website to use! I received my dress when expected! It fits great. Also the email notifications were helpful when package was out for delivery.
The goldbergh mittens were stained at fingertips, it seemed to be a color transfer from some other product. I returned the item and received a swift customer service and my refund was processed right away.
Happy with the quality of the products and the fast shipping.
Great customer service fast delivery items as described. I ordered a pair of women's On Cloud gym shoes and they are wonderful. Thanks FWRD for lightning fast shipping. Will purchase again from this company.
Fred always has amazing sales and fashionable items. Who wouldn't shop here with free shipping and returns. The best!
It has been a good shopping experience ans shopping has been quick
The experience was fast and easy, but hated having to pay duties or customs on items that is just from the states
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members