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FWRD

fwrd.com
luxury, chic, swimwear men, womenAge 26-45, 46-60
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From the business

FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.


fwrd.com
+1 866-434-3169
USA
FWRD is part of Revolve Group
Founded in 2008
Clothing item from FWRDFashion apparel by FWRDMerchandise from FWRD clothing lineFWRD fashion product

Business Highlights

General

Parent Company: Revolve Group
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA

Returns

Return Policy: free
Return Instructions: all purchases must be returned in their original condition (unworn with original tags attached)
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: luxury, chic, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 0X), Women's (2XS, XS, S, M, L, XL, XXL, 0X)

Customer Service

Support Channels: phone, chat, email
Support Phone: +1 866-434-3169
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate FWRD?
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FWRD Reviews Summary

The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.

This summary is generated by AI, based on text from customer reviews

service
114
This company responds to reviews on average within 0 days

Instant Feedback

2,274 reviews

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Arkansas
1 review
0 helpful votes
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Wrong size received
September 10, 2024

Great service! But wrong size in the right box, disappointing. But great service.

Date of experience: August 31, 2024
Connecticut
1 review
0 helpful votes
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Birthday kicks
September 10, 2024

My husband loved me, and the shipping was fast and appreciated the 2 day as a complimentary. Thank you guys!

Date of experience: August 31, 2024
Tennessee
2 reviews
0 helpful votes
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Great customer service
September 9, 2024

I had a question for the customer service team before I placed my order, they were very prompt and helpful, and even followed up after I my order was complete.

Date of experience: August 30, 2024
New York
1 review
0 helpful votes
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Amazing service and shopping experience
September 8, 2024

Love this site. Easy, hassle free and straight forward. Will order more from here for sure.

FWRD attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 29, 2024
Louisiana
1 review
0 helpful votes
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Extremely fast overnight shipping!
September 5, 2024

I needed a dress last minute for an event and I ordered the dress on Thursday. It was at my door by 10 AM the next day excellent customer service and the dress was stunning!

Date of experience: August 26, 2024
Illinois
2 reviews
0 helpful votes
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Small box but full of style
September 4, 2024

So excited to receive my items… they shipped quickly. I was Happy to take advantage of designer item sale.

Date of experience: August 25, 2024
Ohio
2 reviews
0 helpful votes
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Fast delivery
September 2, 2024

The overall process was easy & the delivery time was fast! Unfortunately I'll be returning the shoes because they run big but I will definitely shop from FWRD again!

Date of experience: August 23, 2024
California
2 reviews
0 helpful votes
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A hard to find trendy designer items promptly delivered. Exceptional!

Date of experience: August 23, 2024
Maryland
1 review
0 helpful votes
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The clothing selection is awesome
September 1, 2024

Great sales!
But I returned the garment because the description did not match the IRL item. Please use more content in your descriptions and don't let your stylist amend the profile of the garment just for the sake of the photo

Date of experience: August 21, 2024
Philippines
1 review
0 helpful votes
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Best online store ever!
August 28, 2024

It was always a smooth transaction ahopping with FWRD! Happy that they are offering some of my favorite brand😃

Date of experience: August 18, 2024
Illinois
1 review
0 helpful votes
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Would recommend
August 19, 2024

Shopping with FWRD there was an easy Checkout process and fast shipping. Which means a lot to a customer

Date of experience: August 9, 2024
Mexico
1 review
0 helpful votes
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Excelent
August 15, 2024

I think that is a excelent service, atention and my shoes is percext Just like potosí

Tnks solo much

Date of experience: August 5, 2024
Kansas
1 review
0 helpful votes
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The Row dress
August 14, 2024

Great piece at a great price so I will use you guys again for designer items

Date of experience: August 4, 2024
AE
1 review
0 helpful votes
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The row park bag
August 14, 2024

The bag came with a dent and the support team was very helpful in finding me a solution

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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Great go to site
August 14, 2024

I have been shopping with FWRD for years and I have overall been happy. The issue is that their prices are often much higher than other sites.

Date of experience: August 4, 2024
Canada
1 review
0 helpful votes
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Great clothing delivery on time
August 13, 2024

I am satisfied with the ease of making and receiving an order

Date of experience: August 3, 2024
KR
1 review
0 helpful votes
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Shopping at this online store was absolutely perfect and incredibly satisfying. From start to finish, everything exceeded my expectations. I'm highly impressed and will definitely be back!

Date of experience: July 28, 2024
Illinois
1 review
0 helpful votes
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Available and quick shipping
August 4, 2024

This was my first experience with Forward. I received the item quickly, well packaged. Happy.

Date of experience: July 25, 2024
Ohio
1 review
0 helpful votes
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Happy customer
August 3, 2024

I was able to order an item that was hard to find in my daughter's size. The order was processed and shipped very timely.

Date of experience: July 24, 2024
Texas
1 review
0 helpful votes
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Good company, you can trust!
August 3, 2024

I will work with that company in the future.! Good price, good service, good quality

Date of experience: July 23, 2024