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FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
















The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
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Excellent selections, outstanding service, great prices, easy check out, fast delivery, the easiest customer friendly return policy.
So easy to shop; they have some amazing brands. They also have great sales, and I am a bargain shopper, especially in this economy, but I still like nice things
Only once in all this time I've received goods have I had a terrible experience with a person ion the phone with a question that I had.
FWRD is always the best at offering all the fashion i want in my size and with the BEST customer service! I happily keep coming back for more! 😊
Perviously I've enjoyed my red badge suit but now I wanted a black one Long sleeve turtleneck full body suit which I just ordered. Pls help by applying the discount
I understand that it can be frustrating when the first payment for my initial purchase hasn't been refunded yet. Other than that, I've had a positive experience with FWRD.
I gave them a "1" because "0" wasn't an option. This is the absolute WORST company to deal with. They are fundamentally dishonest. We ordered a very expensive cold laser (almost $6,000) that we never received. It was supposed to be delivered with a signature guarantee, but it never arrived. There was no proof of delivery on the UPS website, and UPS would not provide any information directly to us. REVOLVE+FWRD charged us anyway, and even though we tried repeatedly to obtain a credit from them, they instead refused to provide us with any documents or information to in any way confirm that we had received the item. They also refused to provide us a credit, and instead told us to initiate a chargeback with our credit card company, promising us repeatedly that they would would do everything they could to support us. We filed a dispute of the charge, but they did the complete opposite. They objected to and opposed our chargeback request. When I reached out to them again to request that they provide us with the same documents & information they sent to our credit card company, they initially said they would, but then changed their minds and again refused to do so. REVOLVE+FWRD is a fundamentally dishonest company that should absolutely NOT be trusted. They lied and misrepresented themselves to us repeatedly, and refused to follow through on anything they said they would do. RUN, don't walk, and never do business with this terribly dishonest company.
Receive quickly and in good order not in a rubbish mess. Returns are a dream with in box return LABLE. Great price points from high to low. As well as fantastic brands.
Nice easy returns and excellent price points, high to low.
Everything about the experience is fantastic, especially the insanely fast shipping. Basically what Mr. Porter was when they offered free 2 day shipping.
I ordered the wrong sized item and my call and update was handled promptly and was painless. The order arrived quickly as well. Looking forward to doing business again.
Was forced to order last minute and you guys came through amazingly! Thank you!
Amazing! Descriptions of the items. Not to mention the great deals. This is only my second order but I look forward to many more.
I was able to cancel a bag before shipping and place an order for a different bag within 10 minutes. Texted with Alisha and she was excellent in assisting me and confirming the new bag I wanted was in fact in stock and in excellent condition.
Fast and reliable shopping. True to size. Would recommend to my friends.
I was looking for the Loverboy hat for about 3 yrs. Every time I would try to order it, it was sold out everywhere.
I came across your site read the reviews and immediately knew your products were original and official.
I am overall happy with my experience. I would highly recommend your products.
FWRD is one of the best places to shop. They have many items to offer and their pricing is fantastic.
Items shipped quickly and are exactly as described on site.
Great! The website is very easy to navigate. I like that you have a good assortment of brands to choose from. Love the South American Brands as well.
I love forward…quick shipping and great brands. Also, I love your sales and the fact that there is something for everyone.
The hair clip by emi jay is excellent quality and I will be purchasing more though I did not appreciate how the shipping costs nearly double the total expense…
Hidden fees at checkout when the site claims to be "FWRD Italy"… The price displayed (on what claims to be a national site) was €30, and I paid €50
Answer: Hi Suzzane! All merchandise sold on our site is 100% authentic. We are an authorized distributor for all of the brands that we carry. Our products are brand new and hand selected by our team of experts from some of the top luxury brands around the world. We ship items as they are received from the designer. Authenticity cards and dust bags are only included if the designer supplied us with them. Please let us know if you have any further questions! Have a great day!
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