Sundae MuseReviews 497

The dress came within a week which was great, but I didnt recive a confirmation email at first though the money was removed from my account. When I queried it with the Sundae Muse team, they acted quickly and were very helpful... great customer care!

Hi! Absolutely loved the donation option at the end.

It was excellent! I ordered on Wednesday and it arrived on Friday in Malaysia!

Arrived early than it was expected and the product was of high quality, although the fit around the busy was very low cut and loose

Your shipping time was absolutely awesome! Also your response to my follow up email was very much apricated!

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Easy! As a first time customer I was delighted by both the product itself, the quality of the item and the order was shipped out with lightening speed. Ordered this just before a public holiday and then weekend and STILL received it within 2 days. I'll def shop with you again.

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There are some twists and turns. I have checked the size of the skirt, but the dress I received is a little small, and I have sent them back

More than happy ordered 10pm Thursday and goods arrived 9.15pm Friday night.
Less than 24 hours fantastic service!

I bought a play suit from Sundae Muse on a Tuesday night for a Friday event, I was so worried it wouldn't come on time so I emailed and within an hour got a response confirming it would come in time! That was refreshing, but doesn't touch the surface of their great customer service. I bought two in a size 8 and 10 cause I wasn't sure of sizing so had to return one, the returns process is super quick and easy, and free! So quick and easy that I accidentally returned THE WRONG PACKAGE! I returned a Cotton On package I received that day, when I realized my mistake it was already shipped. I emailed Sundae Muse who were very understanding and helpful, quick replies and as soon as they received it, shipped it back to me FOR FREE even though it was my mistake. When I asked about how to return the correct item (surely thinking that they would charge me, which was fair) they didn't even blink and offered the usual free return. Because of my mistake the return was outside of the 30 day full refund period so I received a store credit, which I usually despise and ask for a full refund, but thanks to their great customer service and obvious care for their clients I am 100% sure I will be purchasing again. I cannot thank the team enough, such a breath of fresh air for their kindness and professionalism compared to other online shops. Their clothes are great quality and fairly priced too! It's a win win!

Made a mistake and ordered the wrong item. They were great and helped me refund my order and purchase the item I originally intended. Very easy process.