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Sundae Muse

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Sundae Muse

3.5
sundaemuse.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Sundae Muse Reviews Summary

Sundae Muse has a rating of 3.5 stars from 497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sundae Muse most frequently mention customer service, great quality and fast delivery. Sundae Muse ranks 1979th among Women's Clothing sites.

service
80
value
123
shipping
127
quality
292

Instant Feedback

808 reviews

We monitor reviews for authenticity

Joanne U.
GB
1 review
0 helpful votes
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Gorgeous dresses
June 12, 2021

My delivery's always come very quickly
They fit to true size, lovely quality
My favourite shop at the moment

Date of experience: June 11, 2021
Sundae M. — Sundae Muse Rep
over a year old

Hi Joanne,

Thanks for your amazing review. We're happy that you like the clothes you ordered and you received them quickly. We are looking forward to you shopping with us again.

Thanks so much x

Rachel C.
Canada
1 review
0 helpful votes
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Could be better quality
June 11, 2021

Wish the dresses were better quality for the price paid

Date of experience: June 11, 2021
Sundae M. — Sundae Muse Rep
over a year old

Hi Rachel,

Thank you for leaving a review. We pride ourselves on the quality and fit of our clothes and believe we are selling affordable designer fashion at a fair price. We appreciate your feedback and are always looking for ways to improve.

Thanks so much x

Rhi J.
GB
1 review
0 helpful votes
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Amazing
June 10, 2021

I was a bit sceptical after reading the reviews but it's literally my new favourite website, the sizing is perfect and very flattering, nice material and beautiful dresses! Will defo be buying more

Date of experience: June 10, 2021
Sundae M. — Sundae Muse Rep
over a year old

Hi Rhi,

Thank you for your great review. We are happy to hear that you love the design, material, and fit of our clothes. We look forward to you shopping with us again.

Lots of love

Rachael B.
GB
1 review
0 helpful votes
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Great review
June 10, 2021

Efficient and seamless experience. The product arrive quickly and is exactly how it looks on the website. Fits perfectly too.

Date of experience: June 10, 2021
Sundae M. — Sundae Muse Rep
over a year old

Hi Rachael,

Thanks for leaving an excellent review. We are happy that your order arrived quickly and it fits you perfectly.

Lots of love x

Kiara J.
New York
1 review
0 helpful votes
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ORDERRRRRR
June 9, 2021

I loved my dresses. Kinda expensive but totally worth it. Great quality just size up because they run small

Date of experience: June 9, 2021
Sundae M. — Sundae Muse Rep
over a year old

Hi Kiara,

Thanks for your amazing review. We are happy to hear that you love the dresses you ordered.

Lots of love x

Hilary N.
GB
1 review
0 helpful votes
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Dress as birthday gift
June 8, 2021

A new experience as this was a first order. Dress arrived in reasonable time given the distance and my daughter was delighted with it. Will buy again.

Date of experience: June 8, 2021
Sundae M. — Sundae Muse Rep
over a year old

Hi Hilary,

Thanks so much for your amazing review. We are happy to hear that your daughter loved her order and it arrived quickly. We look forward to you shopping with us again.

Thanks so much x

Rebecca M.
Malta
1 review
0 helpful votes
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Excellent delivery and clothing
June 8, 2021

I received my order in less than a week and the dress was of great quality. The customer service was excellent, answering my email in less than 24 hours.

Date of experience: June 8, 2021
Sundae M. — Sundae Muse Rep
over a year old

Hi Rebecca,

Thanks for leaving an awesome review. We are happy to hear you like the quality of the dress you ordered and that it arrived quickly. We are also excited to know our customer service team was quick to help you with your inquiries.

Thanks so much x

Micayla W.
Texas
1 review
0 helpful votes
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Decent first time experience
June 7, 2021

This was my first time ordering from Sundae Muse. I love both my playsuits and the only negative thing I have is that one of them has a piece of fabric that broke away from the stitching leaving a small hole. Nothing I can't fix on my own, but for the price I expected a little bit better quality. The overall fit of the playsuits are perfect though.

Date of experience: June 7, 2021
Sundae M. — Sundae Muse Rep
over a year old

Hi Micayla,

Thanks for your review. We're happy that you love the playsuits you ordered and they were a perfect fit. We're sorry that one of the items has a small hole. Our customer service representative has reached out to you via email so we can help you with this matter.

Thanks so much x

Rebecca M.
Australia
1 review
0 helpful votes
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GREAT CUSTOMER EXPERIENCE!
June 7, 2021

Sundae muse has one of the best customer service help I have ever seen, both Joyce and Jonah were able to help me cancel an order which I had mistakenly order in the wrong size in incredible time. They replied to my messages straight away and stayed with me throughout the whole process answering any of my question with ease and kindness. Definitely recommend Sundae muse to anyone, especially if you have trouble trusting customer service, they will not let you down.

Date of experience: June 6, 2021
Sundae M. — Sundae Muse Rep
over a year old

Hi Rebecca,

Thanks for your amazing review. We're happy that you had a great customer service experience with us and your order was fixed straight away. We look forward to you shopping with us again.

Thanks so much x

Pamela M.
Canada
1 review
0 helpful votes
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BEAUTIFUL DRESS
June 6, 2021

It is such a gorgeous dress!
Makes me feel sexy but sophisticated at the same time, it fitted really nice as well, got sizes (S).
My boyfriend loved it which makes me super happy.
Thank you Sundae Mae team!

Date of experience: June 6, 2021
Sundae M. — Sundae Muse Rep
over a year old

Hi Pamela,

Thanks for your awesome review! We are happy you liked the dress you ordered and you got a perfect size. We saw your photos and you look amazing.

Lots of love x

SHIRLEY Q.
Australia
1 review
0 helpful votes
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Great shopping experience
June 6, 2021

My purchase arrived promptly. Great range of styles to choose from. Overall very happy.

Date of experience: June 6, 2021
Sundae M. — Sundae Muse Rep
over a year old

Hi Shirley,

Thanks for your awesome review! We are happy that your order arrived quickly and you had a great shopping experience with us.

Lots of love x

Sally F.
Canada
1 review
0 helpful votes
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Pretty but overpriced
July 5, 2021

Very pretty dress but I bit overpriced for the quality

Sundae Muse attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2021
Lisa I.
New York
1 review
0 helpful votes
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Great Customer Service and Quality Product
June 3, 2021

The dress is beautiful and we could not be happier - worth the wait.

Date of experience: June 3, 2021
Sundae M. — Sundae Muse Rep
over a year old

Hi Lisa,

Thanks for leaving an amazing review. We are happy that you love the quality of the clothes you ordered and that our customer service team was able to help you with your inquiries. We are looking forward to you shopping with us again.

Thanks so much x

Sieanna Z.
Australia
1 review
0 helpful votes
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Good
July 3, 2021

Good and fast shipping but disappointed that it's a store credit and not a refund

Sundae Muse attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 2, 2021
Sixtine D.
France
1 review
0 helpful votes
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Perfect delivery
June 2, 2021

Very fast delivery! Great products! Highly recommended

Date of experience: June 2, 2021
Sundae M. — Sundae Muse Rep
over a year old

Hi Sixtine,

Thanks for your amazing review. We are happy to hear that you love your order and they arrived quickly.

Lots of love x

Keeva S.
GB
1 review
0 helpful votes
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Bad
July 2, 2021

Never got my clothes and wanted more payment for shipping

Sundae Muse attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 2, 2021
Molly W.
GB
1 review
0 helpful votes
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Perfect
June 2, 2021

Super speedy delivery to the UK and gorgeous garments, will definitely be purchasing from Sundae Muse again :)

Date of experience: June 2, 2021
Sundae M. — Sundae Muse Rep
over a year old

Hi Molly,

Thanks for your amazing review. We're happy that you like the clothes you ordered and you received your order quickly. We are looking forward to you shopping with us again.

Thanks so much x

Marie N.
Australia
1 review
0 helpful votes
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Very happy
June 2, 2021

Item was shipped and arrived so quick. Great if you are ever after a last minute outfit.

Date of experience: June 1, 2021
Sundae M. — Sundae Muse Rep
over a year old

Hi Marie,

Thanks for your amazing review. We're happy that you like the different styles and prints of our dresses and you received your order quickly.

Thanks so much x

nicola P.
GB
1 review
0 helpful votes
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A UK unhappy customer
July 1, 2021

I bought a dress for my daughter's birthday and it did not suit her. Sundae Muse refuse to refund, I will NOT be buying from them again.

Sundae Muse attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2021
Amanda D.
New York
1 review
0 helpful votes
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Good
May 30, 2021

I received my dresses very fast but I'm going to return one of them

Date of experience: May 30, 2021
Sundae M. — Sundae Muse Rep
over a year old

Hi Amanda,

Thanks for your amazing review. We are happy that you find our dresses cute and you received your order quickly.

Thanks so much x

50 reviews are not recommended

From the business

Online fashion store based in Australia!
We ship worldwide. Follow us on Instagram@sundaemuse

sundaemuse.com
Elwood, Victoria, Australia
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Sundae Muse
Sundae M.
Sundae Muse Customer Care Rep
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