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Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
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I ordered keychains with "our" song on it for our anniversary. It is literally just a Spotify link engraved on a metal tab. It pulls up a playlist of songs that are completely unrelated to our song. We've never used Spotify prior to this so it's not anything we set up in Spotify. The CSR asked me to take a picture of it and basically said, it works for me so you're just out of luck.
Biggest waste of money and terrible disappointment when my husband opened his gift and couldn't figure out why he was listening to a horrible country music tragedy when he scanned it.
Don't fall for their deceit!
I order a watch for my partner birthday with his grandmother picture on it. First they sent me the wrong watch. I contacted email the customer service and let them know that they sent me the wrong watch. They said they could sent out another one but I had to pay for shipping plus 15% of the cost for the watch. I paid for it, now the watch came with scratches all over it. The picture quality on the watch looks horrible. I reached back out to the customer service people, they said they only can give me 15% back of my payment. I will never order from them again.
We are really that our products and services do not meet up your expectations Drew P. But our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. Hope you could provide us the order information so that we can help you further.
I order a Valentines present for my wife. Gave it to her and nothing was in the box. You can't speak directly to anyone. It must be done thorough a chat program. So I did. Was told I needed to submit a photograph of the empty box. Buyer beware this a scam!
I would like to personally apologize for any trouble it might have caused you Reed H. We are absolutely aiming for high-quality customer service and we appreciate you giving us the chance to make this right. May i have your order infomation so that can help you better？
Ordered a custom blanket for 50$ just for it to be an ugly dog on the blanket. Valentines is coming up and I was hoping to give her what I made.
We feel sorry to let you down as we know the products are gifts to the special one in your life. Would you please send us your order information so that we can help you check this issue?
Order never arrived and apparently it's 'company policy' that they can only offer 30% refund. Absolute joke. It's also a Chinese company under the guise of a UK web address. Scroll to the bottom and registered in Hong Kong. First they said it'll take a month to sort out, after a month had already passed. Then said do I want a replacement (they were Christmas presents and it's the end of January, so obviously not!) and so the only offer is they'll refund me 30% of my £85 order, even though my order never arrived!
Please accept our sincerest apologies Ryan G. We are truly saddened by this happening. This situation is beyond our control, words can’t express how deeply sorry I am for this issue. But we will sort this out. Please let us know your order information first. We really cherish and respect every customer. And truly appreciate your trust and support all the time.
I ordered a necklace in November and have yet to receive it and nothing is being done about it I've reached out multiple times nothing still haven't been done and I haven't gotten a refund
I would like to personally apologize for any trouble it might have caused you Sean M. We are absolutely aiming for high-quality customer service and we appreciate you giving us the chance to make this right. May i know your order information so that we can help check status?
Absolute scam company from China. Do not buy. Scam. Fraud. Scam. Fraud. Scam. Fraud. Scam. Fraud. Scam.
We are really sorry that our products and services do not meet up your expectations John S. But our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. Please let us know your order information so that we could help you.
Delivery was faster than expected which was fabulous! I highly recommend you to my friends. 5-star experience!
I had ordered a personal gift In size medium and received a size xs when I later look it says my whole order was in xs, I said that this was wrong and ask for a return they said they can't do free returns and basically have to buy a new one!
Even if this was a fault from their website.
Costumer service are rude and not helpful this was my first buying experience and was supposed to be a 40 year old gift and now I have to find something else to give!
I'm absolutely not giving it another chance and I will definitely not recommend it to other people.
So sorry for the inconvenience Michelle M. We understand that this item has failed to meet your expectation. I would like to personally apologize for any trouble it might have caused you. I totally understand how frustrated you must feel and I feel sincerely sorry for not being able to provide the best products. Please let us know the order number first so that we can help you check this issue further. Thanks for your support.
This company is an absolute scam, so not order anything from this company, if you do, you will be out your money, either with no product, or a product with really bad quality and never get your money back. Do not order!
Thank you so much for your feedback! I would like to personally apologize for any trouble it might have caused you. We are absolutely aiming for high-quality customer service and we appreciate you giving us the chance to make this right. We are always committed to bringing you products you'll love using through our strict Quality Assurance Program. On this occasion, we fell short of our own standards and, for that, we are extremely sorry. Please let us know your order information so that we can help you further.
Quick shipment time in every order. The price is reasonable and the customer service is very good! What you see is what you get.
I found this website I believe from an ad on IG and thought I would buy something personalized for my boyfriend for Christmas, I had placed the order sort of a week and a half before Christmas and I paid $19.99 for TWO day shipping. Had I known this was coming from CHINA I wouldn't have placed the order. Not only that, but I was dumb enough not to read the reviews! I have sent emails before the product arrived because the tracking said it would get here after christmas and they blamed it on the time it took to make the product. This crap looked and felt like it came from the dollar store.
DO NOT WASTE YOUR MONEY!
Please accept our sincerest apologies T M. We are truly saddened by this happening. This situation is beyond our control, words can’t express how deeply sorry I am for this issue. But we will sort this out. We really cherish and respect every customer. And truly appreciate your trust and support all the time. Please let us know your order information so that our customer service could contact you again for a better solution.
Ordered a snowman lamp on the the 20th of December here it is the 29th still no tracking number no nothing not even an update horrible is suggest you take your business elsewhere.
Please accept our sincerest apologies. We are truly saddened for not being able to deliver to you on time Clay N. We hope to be able to resolve this issue on a positive note. Please let us know your order information so that our customer service could contact you again and help you check the order status.
The order arrived on time, a memorable piece and was very well packaged. I definitely love my item so much!
My $60 Christmas gift looks like it came from the dollar store! Horrible quality and pictures didn't line up like I had them on the website
Please accept our sincerest apologies Danielle. We are truly saddened by this happening. This situation is beyond our control, words can’t express how deeply sorry I am for this issue. But we will sort this out. We really cherish and respect every customer. And truly appreciate your trust and support all the time. Hope you can let us know your order information so that we can help you make a better solution asap.
Ordered a bracelet for a Christmas present, and was quoted on the website that it would be here in plenty of time. When I queried 4 days later if it had shipped yet I was told that it hadn't gone into production yet (Despite having paid for VIP service promising it would be made with priority)
I asked to cancel the order and was charged 30% "restock" charge. Not sure why this was given that it hadnt gone into production yet but was given no choice.
I wouldnt reccomend using this company - really slow and charge for things that are unnecessary...
We’re so terribly sorry for the trouble you experienced! We're always looking for ways to make improvements, so we really appreciate you taking the time to share this feedback with us Louise, we would like to help you with a better solution, but can i know your order information first so that we could contact you？Thanks for your support.
Order beach towel and received a hand towel. Can't give that to a 14 year old for Christmas. Very angry! Talked to online chat, after I told her my problem, she said I had to pay $2 for them to see it, a load of rubbish!
We are terribly sorry to hear this happened and for any disappointment caused Gary - please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward. May i have your order information so that your issue can be solved asap?
I bought a bracelet for my Vet for all the things she has done for my dogs. It was a bracelet and 2 picture charms. Firstly, the bracelet would not fit on a 5 year old, and the charms pictures, you would need a microscope to see. Called customer service. ALL MY FAULT...WOULD DO NOTHING, EXCEPT GIVE ME BACK 5% OF THE PURCHASE PRICE...WHICH AMOUNTED TO $4.50. For those that don't believe this happened, my order number is jh*******. DO NOT BUY ANYTHING FROM THIS COMPANY...IF YOU HAVE TO RETURN IT FOR ANY REASON...YOU WILL LOSE YOUR MONEY. ALSO...CHECK OUT ALL THE OTHER 1 STAR REVIEWS BEFORE YOU ORDER FROM THEM...50% OF THE REVIEWS ARE 1 STAR. SAVE YOUR MONEY...THEY CAN'T EVEN ARTICULATE A PROPER SENTENCE FOR THE REPLY FROM THE REVIEW...THAT TELLS YOU WHERE THESE PRODUCTS ARE MADE AND THE QUALITY...AWFUL
So sorry for the inconvenience Tom. We understand that this item has failed to meet your expectation. I would like to personally apologize for any trouble it might have caused you. I totally understand how frustrated you must feel and I feel sincerely sorry for not being able to provide the best products. May i know your order information so that we could help you check this issue first and try to offer you a better solution?
Overall rating should be -10 stars.Don't buy anything! Paid for added shipping insurance $2.99, vip service $3.99 then the price of the gift and a gift box. Never came when I call the post office the information me they gave me is it was delivered. Couldn't give me any information. So contact soulfeel they say my address was wrong, that I put it in wrong. I have auto fill on my phone so everything is preset. But it's my fault the address is wrong. So they said they couldn't give me my shipping cost. I paid extra for no head aches. Very unhappy with the lack of wanting to help n lack of help. I paid for vip I wonder how they treat non-vip. Never go throw them again
We are deeply sorry for any disappointment caused Johnathan W. We value customer service highly, and this is troubling to hear. Please know your feedback will be shared with our teams so that it is addressed. And after checking our customer service has helped you solve this issue with a better solution. If there is any other inquiries, please feel free to reply to our email.
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So sorry for the inconvenience Tammy S. We understand that this item has failed to meet your expectation. I would like to personally apologize for any trouble it might have caused you. I totally understand how frustrated you must feel and I feel sincerely sorry for not being able to provide the best products.