SoufeelReviews 918

Review -10 yes negative. Won't even start on defective bracelet #1 broken bracelet #2 charms losing beads and stones. DoD I mention bracelet #2 broke TWICE.
2 BRACELETS 8 CHARMS. Christmas present, December 25.2013...
December 27,2013 first call leaving voicemail and also sending e-mail to three departments in the company. No response. Months following 6 more voicemails also 6 e-mails. No reply. Hmmmm began posting reviews. Suddenly to my amazement an e-mail appeared in my box. "I apologize for the delay in responding to your e-mail. We have been very busy"... for almost a full year? That's just the start. AWFUL CUSTOMER SERVICE, POOR MERCHANDISE, LACK QUALITY, DO NOT CARE FOR REPEAT CUSTOMERS AND DO NOT HONOR THEIR OWN POLICIES. 60 DAYS OR IS IT 365. OH YEAH WE MUST HAVE PICTURES OF PROBLEM HMMM Pandora and Chamilia here I come. My wallets loaded. I want quality, true customer service and certified repair shops local.

Worst company I have ever tried to deal with. Be advised that their BBB rating is a big F. There is a reason for this but too many to list. You will loose you money if you have to ever return something. Often times, they will charge your card immediately and then loose your order. If you try and call them, they will not answer.

I have actually found their physical address:
Zhaan Gao
2nd floor of unit 2, Area 1
Hebei old villiage, Ma'an, tang Community
Ban, tain street, Longgang district
Shenzen, *******
Guangdog Province
China Tel: *******807

Good Luck!

The website gives the impression that this company is well put together and legit. I ordered and item on 12/09/13 upon finalizing my order i was told i would receive a confirmation email with my tracking number. I never received the email so i have no way of knowing if my order was even shipped, processed or whatever the only thing i am sure of is that they wasted no time charging my debit card. I have called the customer service number repeatedly over the past week and every time i am told that there is no one to answer the phone even though the customer service line is supposed to be 24/7 i have also sent muiltiple emails to the customer service email and yep you guessed it i have not received a response to my emails either. This company has the worst customer service that i have ever experienced in my life. I will never use this company again and will bad mouth them to any other person thinkinh of ordering from them even if i receive my item because they are shady and cant be trusted to do anything but take your money as soon as you click submit order and you never here from them whether you actually get the product or not but i guess since they have your money already then it doesnt really matter.

This site promotes fast processing, fast delivery, 365-day-no-questions-asked return policy (when in fact their confirmation email says ''60-day money back guarantee'' provided you give a reason) and it just does not live up to these promises. Orders show as processing when they should have been shipped and many complain about not receiving their orders. When you complain about it, they give you every excuse under the sun as to why they did not do this or that. The only fast things that they do is immediately charge your order (credit card, PayPal, debit etc) and fast-talk you with excuses when they don't ''deliver'' on what they promote. A lot of unhappy customers who had many different complaints posted very negative comments on their Facebook page only to have them removed! NEVER AGAIN!