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Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
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I would like to know why there is never anyone on live chat. This is my first experience buying over the internet I might say not the best experience so far. I can not get a reply to an email I sent in regard to my order which was placed on the 30th November order no *******585 I might add I paid an extra fee to have it shipped more quickly. I feel Soufeel should at least refund me this extra fee. There is no tracking for me to follow as it is after 9 days still in the processing stage.
Ordered item on the 29th November it was a charm with photo on as a Christmas gift for my friend who lost her mum, feel very let down, very quick to take money but not quick to respond to peoples queries if Soufeel feel they can respond my tracking is *******391if not then I will contacting paypal in regards to refund thanks Lindsay
Despite placing my order on 19 November and paying for 5-9 day shipping my order has never arrived. I have managed to communicate with Soufeel who maintain the order is with shipping company and email will be received shortly, be patient, another 4 days etc etc - another stalling tactic. I started a Paypal claim and surprise, surprise I received a message this morning stating that I had given an incorrect postcode for shipping. I fortunately took a screen shot of my order at time of placing and address details are CORRECT - both those on Paypal and those given to Soufeel
I ordered photo charms from soufeel on 16th Nov, and they arrived on 5th Dec. I'm very happy! My photo charms look amazing and beautiful, the pictures are very clear and bright. They also sent an Eiffel tower charm for free. In my opinion the delivery time is pretty quick especially around this busy season. I have bought some stuff from various china based company before and it usually takes minimum a month to arrive. I have made two more orders from Soufeel and one of the order has been in transit in my country post office which is great! Can't wait for them to arrive!
I place an order and it did not go throu so I tried like 4 times and nothing but when I went to my orders it say there are 4 pending orders I hope I don't get charge for all of those
I ordered a personalized photo charm. I received updates va text and email regarding the shipping pocess. The charm arrived before the estimated date. It came in a soft bag with a cleaning cloth. They also included a Eiffel Tower charm for free to show support for the recent Paris terrorist attacks. The photo charm is PERFECT. The quality is stunning. I am so very pleased with my purchase and the company. I will definitely buy from them again.
I had 2 of your photo charms made they are so lovely, You have made two People in my life so happy and your delivery to the UK and Australia saved me so much. Thank you
All products in high quality and fashionable with surprise price! I got an excellent shopping!
I bought this bracelet for my girlfriend at her birthday and she was very happy to receive this amazing gift. Thank you Soufeel, you made my day :)
I really like this item, I brought it for my mum for Christmas & I know she's going to live it. It took a couple of weeks to arrive but I allowed myself enough time. Would buy again
I bought this for my girl, she wears it all the time.
The personalized charm necklace is a lovely, special present that is sure to be valued by the recipient. She loves it so much. Thanks!
I enjoy shopping from Soufeel. I have found the customer service reps are quite helpful. My returns were handled in a timely manner. I definitely think the merchandise is well worth the money. With very few exceptions I have received my cute charms within three weeks or evern sooner. I just heard they have US warehouse for US customers, hope my next order will come from US warehouse directly!
My Husband bought me my first bracelet from Soufeel! I just Love it so much I had him buy me another, I wear the bracelet and charms everyday and so satisified with its quality. Did I say it is perfect! It is! Thank you Soufeel!
I've been shopping on Soufeel for about 2 years. I am totally satisfied. I have purchased charms, necklaces, sterling bracelets. I'm very happy with everything I've received. I have chatted with customer service through the website twice and always had good experiences with them. I recommend them to everyone.
Dear Terry,
Thank you for your support and we will always stand behind our items.
We cherish you as our valuable customer and hope you have a lovely day!
Best regards,
This is my first time to purchase from Soufeel. At first I had my doubts and a little bit worried. But, I did get what I wanted and the little charms look so cute and they are sterling silver. I ask their customer service about the transaction progress and order status by alive chat and they reply me so fast. I would definitely recommend them to my best friends!
I ordered 5 items from them and really love the red suitcase charm. The quality is good enough, I must say.
Adorable charm! Fell in love the minute I saw it and even more once it was on my bracelet. Fast delivery too! The detail is wonderful and the price is great!
I also love their personalized memorable charms, there is my family picture in it! It is also waterproof. I wear it every day.
I am looking forward to their CHRISTMAS SUPER DEAL!
Do not miss out!
I've seen plenty of charms, but this little travel trailer caravan is probably the coolest, most unique I've seen in some time. Both the car and the trailer have great color and detail. I was even able to hitch the trailer to the car. The trailer looks like something right out of the sixties and the car with the surfboard on the top shouts Beach Boys. These charms can be worn either on Pandora or Chamilia bracelets, but not the old-fashioned style of charm bracelet. Simply select your starter bracelet and begin to collect. They can also be worn on a simple sterling chain if desired.
Many people obviously are selecting charms that do have meaning to the wearer. It's so unique and fun that it makes me almost want to start collecting charms again.
Love Soufeel!
Just got my order and it is quite pretty. After I wear it a while and see how it stays shiny I am sure I would order again. I have placed a few orders now and all come in good time and the wait is worth it. It comes all packaged so nice that i have ordered some for gifts for Christmas and i can't wait to see the Christmas charms I ordered a few days ago!
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cindy,
Thank you for your feedback
We are so happy to know that you like our items and hope you have nice shopping experience.
We cherish you as our valuable customer.
Have wonderful day!
Best regards,