SoufeelReviews 918

I have ordered at least 8 times from Soufeel. The charms and bracelets have been so similar to Pandora in quality, and a lot less expensive. I have given these as gifts and have several that I have keep for myself.

The orders have come in reasonable time considering they come from China. On Oct 29th I received an order, and noticed one charm was missing. At 4:47pm that same day I emailed them at *******@soufeel.com and told them about the missing charm, at 5:15 pm a ticket was created. Oct 30th at 1:41 I was informed by an associate that a new charm would be shipped out. Oct 31 at 9:19 am email was send, stating that the charm had already been shipped out.

What truly amazing customer service!

Will continue to order from this company. Completely satisfied with their customer service and products.

Emailed them to ask why i hadnt received a confirmation of the order and shipping, yet theyd taken the money out of my bank account and they replied saying that as its a memorable charm and its perosnlaised it will take 5-7 days till theyll send the email. 10 days later the email was still not sent and they haven't replied to any of my emails which i frequently send as i want my order! Absolute rip off! If i dont get my order soon or a reply soon i will be filing a fraud complaint and contacting my bank!

I purchased 2 different orders from them, one is for my sister for her birthday, while the other one is for me. Upon purchased of my order, I chatted and sent an email to their customer service, to please send me a white box, the packaging I've seen from some reviews is really nice and attractive. As a customer, that was the exact package I expected. I then finally got my package, it was just in a yellow thin paper, and my package was wrapped in bubble plastic thing. Instead of white box, I received a black one, totally broken, and damaged. I took picture of the package and sent it to them. They told me to place another order so they could send me a new box. I was so disappointed and frustrated. They want me to spend again after the 2 consecutive purchased I recently did. If you are thinking of buying from Soufeel, don't expect too much. You might just get dissappointed, just like my experienced.

Ulike everybody around here, I have had a good experience with Soufeel. Some of the girls roughly speak English, but I got along just well with e-mail tickets. I bought a bangle, which was very nice, apart that it is a bit hard to open, and a couple of charms with beads and one memorable charm. After a few days while my order was still processing, I asked on their facebook page why is it not shipped yet. I got a fast response on facebook and in my e-mail inbox, that there was a problem with high demand of memorable charms (for Valentine's) and that they will send my order via DHL for free. One week later, my order arrived, while I was able to follow it with tracking number provided. 4 stars for customer service (2 for online, 5 for facebook, 5 for e-mail). 5 stars for delivery time, estimate was spot on. 4.5 stars for quality, no beads fell off (after two months of day by day wearing, I have a charm completely out of beads, all are in place). Memorable charm had a bit of glue overflowing, but it is easy to remove.

I have been nothing but thrilled with the charms that I have received from Soufeel. All orders have been correct and complete. During the tough winter this year, one of my orders was about a week after promised. I contacted their customer service by email, received a response the next day, and they sent me another email the day my post office would be delivering the item. I have filled my bracelet and now buying charms as gifts.

Ordered only one charm. Thank god. The charm I ordered was a crown with the word QUEEN written on it with a clear stone above it. When the charm arrived it was cute, but on the small side. This charm was for a pandora bracelet that I own. It is almost half the size of my pandora charms. It does fit the bracelet but looks off, so I wear it in the back.
Customer service is not what I am used to. You must contact company by e-mail. Tracking the package is a problem since they take forever to get back to you. Delivery is about 15 days but I almost had to wait a month to get my package. Liked the charm but not comparable to pandora since there is a big difference in size of product. Will not buy again from this company. Like the charm but don't love the size.

Horrible company! I ordered a charm & bracelet from this company and not even a half hour later, I received a suspicious (private/unknown number) call saying that my Visa card was locked. I hung up & called their 800 number and of course it didn't work. Didn't even ring! I immediately called my bank, cancelled my card & reported a fraudulent purchase. Stay away from this company! It really was too good to be true. I'll stick to Pandora... Lesson learned.

I ordered items on November 1,2014 and as of November 30th I do not have them. They promise 10-18 business day shipping, but they can't live up to their shipping guarantee. The e-mail on their site is invalid, no one answers the phone and returns calls and you can only reach someone on their online chat only during Asian Pacific time. I submitted several tickets for research through their online chat forum and no one gets back to me. Once they take your money they run. I finally got ahold of someone at 1a.m. Eastern standard time on chat and was told they would ship the items and send me a tracking number. This company loses orders and does not invest in Customer Service. This is the worst business experience I ever dealt with. Buyer Beware...