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Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
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I love Soufeel. They have a great, aesthetic and user-friendly website, which is fun even as eye-candy. Their products are beautiful and pleasing and the service is first class.
Highly recommend - over "similar" websites,
I recently purchased charms for my Pandora bracelet which were unlike any I have seen elsewhere. I sent them the wrong photos which they corrected for me at no expense. They were quick to answer questions, quick to reprocess my order and quick to ship them to me. I recommend them for a good customer service attitude and a unique product.
Received someone else's order. Only way to contact them is through instant message and they where very rude on IM. I had to return that order that was not mine before they would even think about returning credit to my credit card. Then they told me the could not return my postage to my card because it had to be for exact amount of my order. The quality of the photo charm "that was not mine" was blurry. Stay AWAY from this company!
Best present we ever picked out! Picture of my son and his girlfriend for her christmas present. Much happier with item than I originally thought I would be. Beautiful work!
This is my third order and will order many more times. Awesome charms and great communication. Just opt for express shipping if you want your products faster as shipping can be a bit slow. But I love all their charms just gorgeous!
I will most definitely order from them again. I love my charm with the picture of my son that passed.
This is my 3rd attempt to contact cust svc about reordering a charm I received as a gift for xmas. Its a simple request and all I require is a human being to talk to. My charm was accidentally dropped down my sink drain and I wanted to replace it. My friend ordered it for me. I have the order # just need to see if this is possible. It was a photo charm. Hoping you keep order histories and still have exact charm and photo on file.
So I don't even know if this is a real company? It's the weirdest thing, you place your order immediately it says it shipped, and then nothing more. It was the worst experience with the company I've ever had. Again I don't expect it to be shipped overnight, but some communication. I spent the money I've emailed several times, they have no phone number to call, the chat feature is a joke. I am just so disappointed. I'm not sure what to do. I just never had an experience like this with the company I wonder if they're even real
3 weeks later, still waiting for my order. They will not respond to my requests for a refund, they sent an email stating they "have too many emails to respond" to me, and their "live chat" is currently unavailable. Convenient that they don't have a phone number listed anywhere.
Horrible shady company. No communication after 3 emails! Take your money and don't respond. Says order emailed weeks ago yet no tracking provided. Says in US.-most likely Singapore or China warehouse based. So disappointing. Now have to file dispute with PayPal
Had I known theses are produced in some remote location in Singapore, I would probably not have ordered from them. We paid for expedited shipping with a projected delivery date around 12/22 based on their stated production and shipping times. They still have not arrived and are now projecting arrival 12/29.
I can't judge the actual product yet...
This company is deliberately misleading with their business practices. They claim that they merchandise is hand crafted and takes 3 to 5 days to construct and then shipping is an additional 7-14 business days. What the company does not state is that they outsource all their business to china. They can NOT provide adequate shipping details. My current tracking information states that "-Your parcel has left for Transit Warehouse in New Jersey, USA. It should arrive there in 2-4 business days." Meaning my package is in the mail from CHINA to their NJ facility and THEN it will be mailed to me. This process takes upwards of 3 plus weeks. They do NOT have a phone number that works. Buyer beware.
We ordered our charm on the 3rd of december and got it by the 24th just before christmas
Placed order over a month ago to receive in time for Christmas. Email after email and all they can do is send you a tracking reference which states nothing. Promise of three day turn around from delivery. No email to advise of production problems until I emailed them. Shocking service.
There was no tracking number sent when I purchased this item, and the tracking available on the website was useless. When my order finally arrived, the "7 inch" bracelet was actually only about 5 1/2 inches, so with 3 days to go before Christmas, now I have to hope someone has a replacement bracelet locally. Their response to my complaint is that they have a 365 day return policy. NOT a help when we only have 3 days before Christmas, and it took them forever to get it here in the first place. I did not realize this company was in Asia, or I would not have ordered from them.
I ordered a charm for my mother in law. It did take more then 25 days to get to me and I had to email the company 3 times but the charm got to me and my mother in law loves it. Will definitely order again for the price and quality.
I ordered my purchase November 30. I've received emails it's been shipped on Dec 10th. It's still not here on 12/21. Only communication is via email. Gave me a DHL tracking number that is non existent. They have until the 23rd, then I will contact my bank. They must be using pony express or turtles to make the delivery because if it left NJ on Dec 10th going to MA (it's a 3/4 hour drive) and 11 days later it's not here.
My boyfriend ordered me a bracelet and photo charm. It took about 2-3 weeks to arrive, but that's to be expected on something that is personalized with a photo. I love it! I can't wait to purchase more charms!
DO NOT BUY ANYTHING FROM THEM! This company sucks. I placed the 3 orders over $200 products more than 3 weeks ago. But I didn't receive anything. I filed multiple complain and never got an answer! There is no phone number either! What kinda company can do a business without a phone numbers! Worst customer service! Worst company ever!
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members