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Smallwoods

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.


smallwoodhome.com
Longview, Texas, United States
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Smallwoods Reviews Summary

Smallwoods has a rating of 4.4 stars from 1,576 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.

service
309
This company responds to reviews on average within 9 days

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Texas
1 review
0 helpful votes
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Thoughtful
January 29, 2026

The thoughtfulness Smallwoods puts into their product is pleasantly obvious. The packaging is simple, yet sturdy and very protective. The quality of the product is superb, with clear imaging and rich color in both the images and the frame. These are clearly built to last generations.

Date of experience: January 19, 2026
Virginia
2 reviews
0 helpful votes
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Cute but could've been better
January 29, 2026

The website is glitchy which makes it hard to work on a project and the description of what you're actually getting is lacking. I thought I was getting actual photo paper prints with mat but I see it's actually printed to look like matting. Overall I'm happy but I think that could've been clearer upfront. I also wish there was a better way to hang the frames.

Date of experience: January 19, 2026
Victoria B. Smallwoods Rep
2 months ago

Hey Lauren! Thank you for your feedback about the printed borders. We will pass this along to our team!

Virginia
1 review
0 helpful votes
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Surpassed my expectations
January 29, 2026

Tried Smallwood for the first time with a very large print (24x36). Shipping was quick, quality was great, and price was wonderful. I'm already planning my next purchase!

Date of experience: January 19, 2026
Texas
1 review
1 helpful vote
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I expected better quality.
January 28, 2026

The print it self if great, the frame not so much. On all the frames the sides don't line up at the bottom. You can see one corner longer on every single one.

Date of experience: January 18, 2026
Florida
1 review
0 helpful votes
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Very frustrating experience. My order placed December 26 never went into production because the image kept getting rejected and then approved again with no consistency. After six emails and no shipment, I just asked for my money back. Poor communication and not worth the hassle.

Date of experience: December 26, 2025
Nebraska
1 review
0 helpful votes
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AMAZING!
January 25, 2026

This is the 2nd time I have ordered from Smallwoods and both times have been absolute successes. I love my pictures. The quality is great and the website is very user friendly. The pictures arrive quickly and wonderfully packaged as to not damage your pictures.

Date of experience: January 15, 2026
Tennessee
1 review
0 helpful votes
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Perfection
January 24, 2026

The absolute best value for the most fabulous pictures ever! Thank you for protecting my favorite memories of my precious babies! I can't wait to add more to my walls!

Date of experience: January 14, 2026
Arkansas
1 review
0 helpful votes
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Not the best but not the worst
January 24, 2026

The photos seemed grainy, one the eyes was so blurry dont look like eyes. Frames are not put together really squared at the corners leaving a white looking line on black frame. For almost $300 for 4 wasn't to satisfied. My daughter used them couple years ago was pretty nice.

Date of experience: January 14, 2026
New York
1 review
0 helpful votes
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I have purchased multiple pieces in the past and I am once again satisfied! This last piece arrived quickly, and perfectly made per usual.

Date of experience: January 12, 2026
Oregon
1 review
0 helpful votes
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My husband and I are a blended family. I have three Smallwoods 16x16s that I ordered of my three children two years ago and we wanted his two girls to feel included, so we ordered two new 16x16s of them. The quality of the work is still fantastic, however the frames, are not the same. Even though I ordered the same color, the wood is different and does not match the other three frames.

Date of experience: January 14, 2026
Utah
1 review
0 helpful votes
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Fairly disappointed
January 24, 2026

We've ordered from Smallwoods A LOT! It's always been a great experience. However this time, we ordered just the prints, as we have so many frames and the size was way off. We had to cut down the print to fit in the frame even though we ordered the exact same size as the frame. Just an unnecessary step as the customer.

Date of experience: January 14, 2026
Connecticut
1 review
0 helpful votes
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Good products but problem with pic
January 24, 2026

Great products have ordered several times but uploaded incorrect pic on a Saturday night and when I emailed customer service Sunday I was told on Monday it was too pre. 12 hr time frame for adjustments only. Seems like a weekend adjustment could have been accommodated as it didn't ship till much later in the week. Just a lot of money spent on a useless item and I do take some responsibility however I feel Smallwood could have worked with me as well.

Date of experience: January 14, 2026
Texas
1 review
0 helpful votes
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Just Love!
January 24, 2026

I love my Smallwood Home Pictures! They make such a gorgeous statement when you walk in my house and it brings my heart so much joy to see my littles on the wall. Easy purchasing experience and a phenomenal end result!

Date of experience: January 14, 2026
Iowa
1 review
0 helpful votes
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1st time ordering!
January 23, 2026

I ordered a 24x36 framed canvas picture of our family. I absolutely love it and the quality is superb! The price is very within reason. I will definitely order again.

Date of experience: January 12, 2026
Connecticut
1 review
0 helpful votes
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Disappointed
January 22, 2026

This is my first time purchasing after spending more than a year thinking about buying. I've seen previous work from the company in friend's' homes and liked it but I didn't receive anything of similar quality. My pictures I provided were taken on an iPhone 17 plus and are pristine images but what I received back from small woods is like it was taken on a phone from the 90's. The images are so pixelated and blurry my child is almost unrecognizable. It's unfortunate because I really wanted these but I would never purchase again.

Date of experience: January 12, 2026
New Jersey
1 review
0 helpful votes
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100% Dissatisfied
January 22, 2026

Terrible customer service! Received my photo and it's very blurry! Looks terrible! Customer service is absolutely no help at all! Blamed me for the poor quality!

Date of experience: January 12, 2026
New York
1 review
0 helpful votes
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Absolutely amazing!
January 22, 2026

I love my small woods photos! They are always impeccable! The length of time from order to receive is short … the only issue is that Fed Ex is the shipping company and in my area they are horrible and threw my package at the end of my driveway in the snow!

Date of experience: January 12, 2026
Wisconsin
1 review
0 helpful votes
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Turned out perfect
January 22, 2026

The ordering process was so easy. I received the pictures in less than 2 weeks and they are exactly what I wanted. Very good quality. Love them!

Date of experience: January 12, 2026
Florida
1 review
0 helpful votes
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Upon receiving my canvas picture I hung it over the fire place. Less than 5 minutes of it being hung it came crashing down. The brackets they attached to hang it with are attached to the cardboard backing not the frame. The bracket tore off the back and let the canvas fall to the mantle then onto the floor.

Date of experience: January 12, 2026
Victoria B. Smallwoods Rep
2 months ago

Hey Angela! Thanks for your honest feedback. It looks like our team issued a replacement for you. We would love to hear your updated feedback, and hope that you love your new one!

Ohio
1 review
0 helpful votes
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Beautiful, as always!
January 22, 2026

I've been buying these beautiful, custom frames since 2021. Ordering in various sizes, they have come out perfect each and every time over the years!

Date of experience: January 11, 2026