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Smallwoods

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.


smallwoodhome.com
Longview, Texas, United States
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Smallwoods Reviews Summary

Smallwoods has a rating of 4.4 stars from 1,587 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.

service
309
This company responds to reviews on average within 9 days

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South Carolina
1 review
0 helpful votes
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Bald Head Island Birds
July 2, 2025

I'm in love with my photos. The birds look so real. Frames are amazing.

Date of experience: July 1, 2025
Indiana
1 review
0 helpful votes
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Looks like art
July 2, 2025

The product was absolutely beautiful! I love how large it was on my wall.

Date of experience: July 2, 2025
Florida
1 review
0 helpful votes
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Fast and simple perfection!
July 2, 2025

The ordering and uploading process is seamless. The shipping and delivery are lightning speed. The product is perfection! I've ordered four frames and about to order the 5th, amazing, high quality company based here in the US and family owner. You can't beat that!

Date of experience: July 2, 2025
California
1 review
0 helpful votes
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Damaged Print
July 2, 2025

I've order multiple times and this company has been amazing. I recently received a print damages in transit. The team replaced within 3-5 days.

Date of experience: July 1, 2025
Pennsylvania
1 review
0 helpful votes
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Great customer support
July 2, 2025

The wrong color was sent but it was incredibly easy to contact customer support and they very quickly solved the problem.

Date of experience: July 1, 2025
North Carolina
1 review
0 helpful votes
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Unfortunately not happy
July 2, 2025

I had to have a new order sent because the size was wrong initially and they graciously sent me the new size, however the picture is messed up and has creases all in it

Date of experience: July 1, 2025
Alabama
1 review
0 helpful votes
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It was so easy to order the pictures, they arrived very quickly and they look amazing. One had a bad spot on the frame and they were so quick to make it right. Would recommend 10/10!

Date of experience: June 26, 2025
Wisconsin
1 review
0 helpful votes
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Great customer service!
July 1, 2025

Received our large wood framed prints relatively quick. Had a printing issue with one of the two prints and then reached out with a very quick response time from customer services. They found and resolved the issue promptly and sent a new replacement print. Highly recommend Smallwood's.

Date of experience: July 1, 2025
Michigan
1 review
0 helpful votes
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So in love with this purchase!
July 1, 2025

Many times I have photos taken and for whatever reason don't do a lot with them. Sometimes I may make a book or have some prints made to put in frames. These last family photos we had taken I was determined to do something different. I had seen advertisements for Smallwoods and thought they were lovely so I decided to give it a try! The website was so easy to use and made it easy upload the photos I had chosen! I was so blown away when I received them! They were absolutely beautiful! I'm also excited to know that in the future I can replace old photos with new ones! I was also very pleased with the pricing and quick shipment! It has absolutely been one of the best purchases I've made in a while! If you are like me and often put these things off, I say don't! You will not be disappointed

Date of experience: July 1, 2025
Virginia
2 reviews
0 helpful votes
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Love!
July 1, 2025

I ordered my frames using my mobile device. My order came within a week of ordering. I am in love with how they turned out! I can't wait to hang them.

Date of experience: July 1, 2025
Florida
1 review
0 helpful votes
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In love with my Smallwoods!
July 1, 2025

I ordered 3 & was so pleased that I ordered more! Highly recommend!

Date of experience: July 1, 2025
New Jersey
1 review
0 helpful votes
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Family picture
July 1, 2025

I found it a bit difficult to order and pick the exact frame I wanted but now that I did I really love it. I have a small imperfection in the frame, not sure if it belongs there or not

Date of experience: July 1, 2025
Georgia
1 review
0 helpful votes
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Beyond pleased
July 1, 2025

I received my order and one of the images was in the correct color. I called and was directed to the correct representative regarding this issue. Not only was the representative pleasant to speak with, but was beyond helpful in addressing the misprint. The process of submitting an issue with my order was very easy. The quality of service provided was exceptional and I am very thankful.

Date of experience: July 1, 2025
Wyoming
1 review
0 helpful votes
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Love your products
July 1, 2025

Items were received quickly and items were on sale, which always feels good!

Date of experience: July 1, 2025
Virginia
1 review
0 helpful votes
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Good product with a few snags.
July 1, 2025

Two out of three framed canvas are beautiful!
One is blurry. My only disappointment is that I was not aware of this or I would not have zoomed in as much.

Date of experience: July 1, 2025
Arkansas
1 review
0 helpful votes
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Pool puctures
July 1, 2025

Thrilled to get them. Just had some difficulty w: the online ordering. If I left them in my cart, when I went back to look the items were always gone.

Date of experience: July 1, 2025
Oregon
1 review
0 helpful votes
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Perfection
July 1, 2025

Every time we get family photos taken, we order Smallwoods frames. We have photos in all rooms in our house and they are such good quality prints.

Date of experience: July 1, 2025
New York
1 review
0 helpful votes
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Amazing Quality
July 1, 2025

The photos on canvas came out great. I've never been able to find a company that can make the photos clearer the bigger they were made to order. Will definitely be ordering from again

Date of experience: July 1, 2025
Tennessee
1 review
0 helpful votes
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Absolutely perfect.
July 1, 2025

Its just too easy. 100% my 9 yo could do this. Its so easy, so beautiful. I feel so thankful. Love love love it.

Date of experience: June 21, 2025
Victoria B. — Smallwoods Rep
9 months ago

This made our day, thank you! We're so happy to hear how easy and enjoyable the process was. Thanks for choosing Smallwoods… because... we think you're the best, too! 💚

Ohio
1 review
0 helpful votes
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Suggestion
July 1, 2025

I am a repeated customer of Smallwoods and cannot recommend them enough. However, with my most recent purchase, I was a bit disappointed. The box was damaged and consequently, so was one of the pictures I ordered. The picture was sort of punched out of the frame in one corner where it corresponded to the damage from the box. I was able to push the picture back in place, but, unfortunately, there is a wrinkle in the print from the damage. I would suggest maybe putting a thin piece of wood in the shipment boxes to protect the pictures better.

Date of experience: June 28, 2025
Victoria B. — Smallwoods Rep
9 months ago

Thank you so much for being a loyal customer, Amy! We truly appreciate your continued support and your honest feedback. We’re so sorry to hear that part of your order was damaged in transit. While we’re glad you were able to adjust the print, we completely understand how disappointing it is to see any imperfections. Please reach out to our Loyalty support team about this, they will be happy to review.