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From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 1,583 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.
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I ordered 3 refill prints and one was very blurry. I emailed small woods and they immediately enhanced the photo and shipped me a new one. I highly recommend their products and customer service
I received my frames and they were absolutely beautiful. One imagine had some imperfections that had to of been caused during the shipping process and they were so quick to make things right. I love Smallwoods and will continue to order from them.
My customer agent was perfect. Handled all my questions and reorder.
Great addition to our home! Love the idea to update pictures along the way of my kiddos milestones! Great customer service. They will make it right if anything is damaged with shipping. Be on the look out for their savings codes! Can't beat it!
One came slightly bent but they made it right in a timely manner
Great customer service. I love Smallwoods prints and frames. One of my recent prints arrived damaged and they immediately said they would send a replacement and shipped it.out very quickly. Highly recommend Smallwoods.
Received a damaged item and they made the replacement process extremely simple and fast! Highly recommend this company!
Ordered from here a few times pictures have come back blurry (could be my fault) pictures have not been delivered on time because images didn't upload correctly (not my fault) everything appeared correct on the checkout screen. They accepted my money just fine but failed to tell me the picture wouldn't print until after I paid for it and the date passed that I needed it. Overall not bad but there's better companies out there you could use
There is a hole in my print when I received it. I would like it to be fixed.
Fantastic job and service. They went above and beyond to help me with a custom order and I'm so pleased.
My Beautiful print got damaged in the delivery process and Smallwoods was able to resolve the issue very quickly. I reached out to costumer service and they kindly sent a new print.
Unfortunately 2 of our 7 prints came damaged while in shipment but they immediately fixed the issue! I received my new prints within a few days! They are beautiful and I love looking at them all!
Highly recommend using Smallwoods for any and all pictures! Great customer service! Received one of my pictures with the frame being cracked sent in an inquiry about it and they were back in touch with me within a day to send me a replacement!
Received our order with one print having a little defect. I reached out and heard back from customer service in a timely manner and they are sending a brand new print! Not many companies would do that. Thank you Smallwoods! So excited to get these displayed in our home!
Very pleased how quickly you got back with me and going to replace my print. Even on a Sunday. I appreciate the timely response.
I received great service and help I had a small problem and it was taken care of right away. I love all my pictures from smallwoods
There was an error with my order. Customer service was able to respond quickly and provide a solution to my problem.
Customer support was willing to offer and supply the help I reached out for with exceptional satisfaction. This is the reason you support a company like this. Outstanding!
Turned out great, we are very pleased with the finished product!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sydney,
Thank you so much for your feedback. We're truly sorry to hear this happened with your print. One of our agents has already processed a replacement for you. We'd love to hear your updated thoughts once it arrives!