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Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 1,589 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.
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Small Woods is an excellent company to work with. Their software is user-friendly, making the entire ordering process smooth and straightforward. The quality of workmanship is outstanding, and delivery times are impressively fast—even for us living in Canada. Production and shipping were both handled efficiently. Their customer service is also top-notch—responsive, helpful, and professional. Highly recommend!
These pictures make my house feel like a home! They are beautiful!
I cannot tell you how great their customer service is. Friendly, patient, helpful. They have my business forever life. Amazing. People aren't this nice anymore so it's refreshing for sure. Lovely products too of course!
Their products and so nice and their service is the best! Fast response and fast shipping
Had the best customer support for shipping issues beyond there control! Love the quality and look!
I had two pictures that were damanged upon arrival - our FexEx is awful! I easily uploaded the pictures of the box and the picture in the frame and received replacements promptly with no problems at all! Great company, and pictures are beautiful!
Had a great experience with this company! I had one picture come in messed up from delivery service! I emailed them and they sent a replacement one immediately!
I ordered large framed prints (22x44) of my kids and dog. The large prints came out very clear, even from iPhone photos! One print came damaged from the delivery company (FedEx) and the customer service process with Smallwoods was fast, polite, and they sent me a new print.
I ordered photos of my son and daughter in law of their engagement and the ordering was so easy.
Fast and easy …. Great quality on the frames and the picture mounting
I have been a smallwoods customer for a while. I received a damaged canvas print and I reached out to them about it. They replied within 5 hours saying a new print was already in the works! Excellent customer service! I will continue to be a loyal customer, Thank you!
The print I ordered far exceeded my expectations! It looked professional and the frame color looked as advertised. My Oder also arrived in a timely manner.
Smallwood has always done amazing with my orders and prints. The quality of the print/framework are typically excellent and worth every penny. This last order was a memorial gift for my fiancé in honor of his grandfather who passed. When I received the order, the box appeared fine but the frame, picture, and backing were not. The pieces of metal that are supposed to secure the print and backing inside the frame were secured beneath the picture and backing. I initially thought that the glass was broken. Thankfully, it was not and it's a fairly simple fix. Really just more frustrating than anything to pay that amount of money for guaranteed quality, for him to open it and wonder what's wrong with it rather than appreciate the gift itself. Will purchase again.
Amazing customer service, and products! I have ordered close to 600 dollars in products and I am in awe of how beautiful they are! We had an issue with the original print that was sent for our Pic that was 44x 22. I didn't realize there was a sunspot on the picture. I received this in mail and I saw it and was a bit disappointed but contacted customer service and they discounted 50 percent for a new Pic! Thank you so much i appre iate everything u have done for me.
I can't wait til my pic to come In and see it in person my step daughter orders from u all and they are beautiful pictures
I love the frames. The large size and light weight are perfect.
First time ordering from the company and thoroughly impressed. One frame was damage during transit and they were quick to resolve the issue and provide a replacement.
They look beautiful in my home and look forward to continue ordering year after year
Website was super easy to use and photos turned out great! Shipping was also very quick.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members