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From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 1,588 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.
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To be able to continuously enjoy the scenery from our vacations we ordered several framed canvas prints. We couldn't be happier and customer service was amazing!
I ordered 3 pictures for our home. They looked beautiful, but one was a little darker than I expected. The customer service reps were so amazing to work with and very helpful. I sent them a few pictures and they made sure the picture would be light enough to see on the wall. This was our first time ordering and I will definitely be ordering more.
The best framed photos. Top quality and quick to ship with the best customer service.
Good customer service to make issues correct for great product! Very pleased! Have used Smallwoods for years and will continue to do so
This was my second time ordering from Smallwood, was another great experience. My photo showed up with an indent on it unfortunately. I reached out via email and without question my photo was reordered, shipped and on my wall in no time at all! Great experience and will continue to order from and recommend the company.
Easy to order online and quick turnaround time. Great communications.
One of my prints was slightly damaged and the customer service rep, amber, was incredibly helpful with getting the issue resolved!
I have personally ordered many Smallwoods for my home and have always loved them. I recently put an order together for a wall at our church of events throughout the past year --and we had a couple items slightly off (a small crack in the plexiglass likely from shipping, etc.) but they were quickly resolved by their very helpful staff! We were so pleased with their quick response and remedies that we will be certain to order again. We love the items and they look so great on our wall! Thank you for making this such an easy way to display our wonderful church family memories!
I had a hold on my account for a photo that didn't upload properly. Anthony handled it SO well and took care of it within 10 minutes! THANK YOU Smallwoods, I cannot wait to see all of our favorite family photos framed and on our wall.
I order a lot from Smallwoods. My clients love their beautiful wood frames and the high quality print. One of the things I am most grateful for is their excellent customer service. I always feel heard and taken care. They are very fair, and even if I make a mistake they have been very generous and understanding. Thank you Smallwoods for taking care of me!
Issue with quality of print. Contacted me to resolve before printing.
These canvases turned out beautiful and look so expensive for the price. I had trouble uploading some pictures and was worried about the turnout and the customer service team helped me every step of the way to make sure they came out great.
I ordered four items from Smallwoods and two of the items came with some damage. I reached out to them and they responded promptly. They handled the situation so well and said they would send replacements. Great customer service!
Great products and even better customer service! Can't recommend this company enough.
Small woods is our go-to for framed photos. They look amazing and customer service is top notch. We have ordered from them several times. One time, one print came damaged and they responded to my inquiry quickly & made it right instantly and shipped us a new one. I will recommend small woods always!
Very timely response and received my replacement just a few days after I reported the issue. Thank you Smallwood for a great customer service! I will definitely use Smallwoods again!
I have ordered over 15 canvases from here and this is the first time I've ever had issues. I deeply disappointed in the service and communication I've received involving this prefer. To the point we're I've had to deal with 5 different people. Needless to say this will be the last time I order from this site and it's sad.
The experience and everything about it was perfect. Shipped quickly and was priced very well.
Small Woods is an excellent company to work with. Their software is user-friendly, making the entire ordering process smooth and straightforward. The quality of workmanship is outstanding, and delivery times are impressively fast—even for us living in Canada. Production and shipping were both handled efficiently. Their customer service is also top-notch—responsive, helpful, and professional. Highly recommend!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members