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Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 1,590 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.
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Reasonably priced fast turnaround shipped within a week! Will crafted picture frame second time ordering and will be ordering more
We loved how our prints turned out. Excellent quality! One arrived damaged, but they made it right and sent us a new one so quickly. Will order again for sure!
I ordered 3xl canvas & had some issues with ordering. They've been quick to respond & nothing but kind. Will definitely be ordering again!
I ordered 3 pictures and only received 2. I can't get in touch with them my phone or email. Basically, took my money. Their response by email is maybe I misplaced pictures ( it is 18x24.
Literally the absolute best company out there! The customer care center is fabulous, the prints are great quality, and they make amazing heartfelt gifts. I will forever be using this company for my photos! Outstanding!
We ordered a canvas and 3 framed pieces for our home. The quality of each item is amazing and everyone who sees them has complimented them and asked where we got them from! We will absolutely purchase from Smallwoods again!
I received my order within a week of placing. 2 of the prints arrived with dents in the print from shipping. Customer service was extremely responsive and expedited re-prints that arrived to me 2 days later with no damage. Was easy to switch out the reprints in the frame and everything turned out great.
I just received my first order from Smallwoods. After months of admiring the pictures on ads from social media, I took the plunge and ordered 6 large framed photos. The day I ordered online I had an issue with cropping one of my images and called their customer service number. A live human answered the phone, walked me through it, had me email my image to her while we were on the phone, and made sure all was good to go! In *3* days my pictures arrived, beautifully packaged to avoid damage and looking fantastic. I couldn't be more pleased with my purchase and the whole experience!
Had a slight crease in my framed print, brought it to their attention and they sent me a new print in just a few days.
I had an order arrive that had duplicate copies of the same picture and one of the pictures that I had ordered missing, by mistake. The team worked quickly to remedy the situation and were so friendly and helpful! One of the best customer service experiences I have ever had! Thank you!
I've purchased many frames from this company. I think I have 12! Only one has ever came damaged and they sent a new replacement right away! I'm very satisfied!
I just wanna say I love the way you guys work if something goes wrong you guys are really quick with everything thank you so munch for always making it right for my walls.
I really appreciate the customer service helping me to get my picture exactly the way I want it. They were quick to communicate and very kind. I will for sure continue to order from Smallwoods in the future.
Beyond wonderful, thank you Claudia I initially had difficulty reaching anyone I called, emailed without success a few times, I almost gave up. Then tried one last time to call. Not only were my issues resolved, I felt the empathy with my frustration.
THANK YOU, so much for working with me and really taking the time to help me, I appreciate you and Smallwoods so much, trust me I will be back for more orders :)
I received an item with slight damage. I called the customer support number and they answered right away. They were so helpful over the phone and followed up with an email saying they issued a replacement item within hours of my call. So nice and prompt! Thank you!
What a fantastic experience with customer service when an order was not quite right! This was my fifth canvas print from Smallwoods. Absolutely love the way it turned out but noticed a flaw in the canvas, and it was unfortunately on someone's face. I contacted Smallwoods and received a response from Reese in less than an hour. She was concerned, caring, and extremely detailed with her messages. She informed me they will be sending a new print to replace the one that is flawed. I feel it is rare to receive such "top notch" follow up these days. Outstanding job Smallwoods and Reese! Will be placing an order again soon!
We ordered two large prints. One had the tiniest imperfection under the acrylic. I reached out, mainly just to help with quality control, not expecting an urgent replacement. Without further question or additional follow ups, they sent a replacement print. The candid memory we were able to snag of my daughter in a quiet moment was just perfection. She was silently visiting a tree which was planted at a local park in memory of my late brother. This is so much more than a photo on the wall. It is a movement of both remembrance, love, pride and memories of one life well lived and another just figuring it all out. The Smallwoods family personally cares about ours, and it is what makes them stand tall amongst all others. Thank you for your passion in what you do!
Loved my pictures. I would highly recommend small woods to my friends and family!
Picture was damaged during transit. I sent a picture to customer service and they sent replacement ASAP. Great experience!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jennifer, we are really sorry to hear this. We sent you a private message and hope to hear from you soon.