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Smallwoods

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.


smallwoodhome.com
Longview, Texas, United States
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Smallwoods Reviews Summary

Smallwoods has a rating of 4.4 stars from 1,584 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.

service
309
This company responds to reviews on average within 9 days

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Ohio
1 review
0 helpful votes
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Excellent service customer service!
August 20, 2025

I have ordered several times and been happy with the quality and fast service!

Date of experience: August 19, 2025
Utah
1 review
0 helpful votes
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Great Customer Service
August 19, 2025

I placed a larger order for several items following my wedding. When all packages arrived, I ended up receiving 2x copies of one item and another was missing. I notified the customer service team, and they sorted out my issue the same day and have a replacement being sent. It was super easy to sort this out which made the error no big deal. All of the items which have arrived so far are stunning and exactly what I had hoped for, great quality! Shipping was easy and everything arrived in great condition. I love that we could order large prints from our wedding, with matching frames throughout the house, all without totally breaking the bank. I will be ordering again.

Date of experience: August 19, 2025
Utah
1 review
0 helpful votes
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Satisfied Photographer
August 19, 2025

!
As someone who values high-quality work, I'm always impressed when I receive a print from Smallwoods. Their canvas prints on durable hard canvas with wood frames are consistently top-notch and beautifully made. Customer service is equally outstanding—speedy, helpful, and attentive with any questions or concerns. I once received a damaged print right before a vendor event, and Smallwoods quickly sent a replacement without hesitation. That level of care and responsiveness truly sets them apart. I highly recommend Smallwoods to anyone looking for reliable, high-quality prints and a company that stands behind their products.

Date of experience: August 19, 2025
Michigan
1 review
0 helpful votes
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Canvas print
August 19, 2025

I ordered a print and it was a little blurry and the glass had significant glare. I called them and they immediately gave me a store credit. I had a canvas picture done instead and it is perfect. I would highly recommend this company.

Date of experience: August 19, 2025
New York
1 review
0 helpful votes
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Amazing company
August 19, 2025

Smallwoods always has wonderful customer service and is very helpful! I've placed countless orders and know that good quality is always a guarantee!

Date of experience: August 19, 2025
Illinois
1 review
0 helpful votes
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I have purchased twice now from smallwoods & both times have been very happy with my pictures.

Date of experience: August 19, 2025
Colorado
1 review
0 helpful votes
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This is not the first time I have purchased from you. I love all the family photos I have hanging in my home. It is easy to order what I want and I receive my item within the week. I will purchase from you again!

Date of experience: August 19, 2025
Missouri
1 review
0 helpful votes
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You guys was great but not fed ex
August 19, 2025

You guys did your part but delivery was horrible. Was bent and damaged. Never got my replacement, still could have been delivered wrong

Date of experience: August 18, 2025
North Carolina
1 review
0 helpful votes
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Perfectly Amazing!
August 19, 2025

From uploading my photos, to choosing size/color of frames, to quick delivery of our pictures-it's all been a great experience, and we LOVE the results! Thank you so very much!

Date of experience: August 18, 2025
Nebraska
1 review
0 helpful votes
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Quick response
August 19, 2025

I had one of my images arrive with creases in it as the box was damaged during delivery. I emailed the support team and received a response an hour later! They were so quick to resolve the problem and are sending me a new print. I'm very thankful for their quick help! Highly recommend Smallwoods.

Date of experience: August 18, 2025
Texas
1 review
0 helpful votes
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Amazing!
August 19, 2025

Absolutely love! Frames came out better than expected. Had a small mess up but was able to get it fix right away! Great customer service. 100% recommend!

Date of experience: August 18, 2025
Illinois
1 review
0 helpful votes
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Photos turned out great, but I was very disappointed with the quality of the frames and packaging (or lack thereof actually). Ordered 3 framed photos and they arrived without any sort of packaging outside of the box they shipped in. No bubble wrap, no paper, no plastic wrap. Nothing. Thankfully they weren't scratched and it hadn't rained so they were ok in that regard. All 3 prints also came half in and half out of the metal prongs, which was annoying. Lastly, the quality of the frame is not what I was expecting... the corners have slight gaps in them that look odd up close against the black frames. I didn't notice one dent in a frame as well but that's minor, in my opinion, to all the other glaring issues. I expected more based on how people rave about this company.

Date of experience: August 15, 2025
Victoria B. — Smallwoods Rep
7 months ago

Hi Erika! Thank you for reaching out to us. We are sorry to hear about this experience. We are unable to locate communication between the email provided and our Loyalty support team, so we would recommend reaching out to them to have them review your items! We never want our customers to keep damaged products, and they'd like to check out your other concerns as well. We'd love to hear updated feedback after you communicate with them. Let us know if you need anything else!

Oklahoma
1 review
0 helpful votes
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Seriously the best!
August 18, 2025

Easy process ordering the pictures! They shipped out the next day! Awesome quality

Date of experience: August 18, 2025
Kentucky
1 review
0 helpful votes
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Family photos
August 18, 2025

Great experience! The photos made a perfect touch to our gallery family wall

Date of experience: August 18, 2025
New York
1 review
0 helpful votes
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Great quality!
August 18, 2025

Love my photos & the beautiful frames! Second time ordering from the company. Will order again! Great gift idea too!

Date of experience: August 18, 2025
Minnesota
1 review
0 helpful votes
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A bit disappointed
August 18, 2025

My order was supposed to be exact sized prints of my grandchildren, and they were, however one came with a glass/plastic covering the picture, which I didn't want and the other didn't, so I had to take the frame off and remove that plastic shield myself and after what I paid I was disappointed in having to disassemble it so it would match the other one! Ugh

Date of experience: August 18, 2025
Florida
1 review
0 helpful votes
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The ordering process is very easy. I had to reach out to customer service about an error on my end. They emailed me right back and it was on a weekend. They were able to resolve the issue.

Date of experience: August 18, 2025
Ohio
1 review
0 helpful votes
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Outstanding
August 18, 2025

The site was easy to navigate. I received the product in an acceptable amount of time. The finished product is GORGEOUS

Date of experience: August 18, 2025
West Virginia
1 review
0 helpful votes
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Love at first sight
August 18, 2025

First time buyer of small woods,, me and my family never take family photos to hang lol my friend took our pics while on vacation at the beach,,, we loved the moment and I wanted to hang on the walls of our home as a reminder of that perfect day with my family! One photo had messed up on the send to Smallwood without knowing,,, Smallwood did and immediate replacement. Within one hour! I wanted to cry because of the quick response I was so grateful, I wanted to get these up asap,,, families go thru a lot today and in these times of the world,,, and to be able to see these pics that I treasure of that perfect day is such a blessing

Date of experience: August 18, 2025
Tennessee
1 review
0 helpful votes
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Excellent experience
August 18, 2025

Exceptional customer service and product. Replacement photo was fast and perfect

Date of experience: August 18, 2025