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Smallwoods

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.


smallwoodhome.com
Longview, Texas, United States
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Smallwoods Reviews Summary

Smallwoods has a rating of 4.4 stars from 1,589 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.

service
310
This company responds to reviews on average within 9 days

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California
1 review
0 helpful votes
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Best Frames and Photos!
August 27, 2025

Simply put, I can't recommend them enough... a quality experience from start to finish at an incredible value.

Date of experience: August 27, 2025
Pennsylvania
1 review
0 helpful votes
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Best place to order portraits
August 27, 2025

Love ordering from here! Always great quality and pictures are amazing

Date of experience: August 27, 2025
Texas
1 review
0 helpful votes
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Great Product
August 27, 2025

Ordering online was easy and the came really fast too. They turned out great!

Date of experience: August 27, 2025
Nebraska
1 review
0 helpful votes
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Great Customer Service
August 27, 2025

My images had a problem when uploaded and Autumn reached out to let me know. She gave me a chance to send the images directly to her; otherwise my prints would have been blank! Great prints and even better customer service! Will be ordering more in the future :)

Date of experience: August 27, 2025
Utah
1 review
0 helpful votes
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Be careful of expedited shipping
August 27, 2025

Quality of the product is nice, but the customer experience drops the rating. It would be helpful if when you select expedited shipping that there would be a warning that you can't make any modifications to your order, not even if it's less than 30 minutes later. I'm bummed that I've supported this company just to be dismissed when trying to make an immediate modification.

Date of experience: August 27, 2025
Texas
1 review
0 helpful votes
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Great Quality & Fast Delivery!
August 27, 2025

Ordered some prints from my wedding-they came in quick and looked amazing. Love the stained wood and the image quality is amazing! Already placed another order!

Date of experience: August 27, 2025
California
1 review
0 helpful votes
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Looks Great
August 27, 2025

Easy to order and great delivery time. Pictures looked great!

Date of experience: August 27, 2025
California
1 review
0 helpful votes
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Prompt and efficient!
August 27, 2025

I had my old address attached and didn't realize till after I ordered and immediately reached out to them to have it resolved to the correct address, they were able to pause my order and fix my address to make sure it was sent to my current t address almost immediately. Thank you so much

Date of experience: August 26, 2025
Wisconsin
1 review
0 helpful votes
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Print replacement
August 27, 2025

We have been using SmallWoods for over 4 years - the frames are beautiful and we have been so happy with the quality of the prints. We hang the pictures of our children in our great room, updating them each summer. This year, I noticed the print quality was a little blurry so I reached out and they responded quickly, saying that they would send new prints with the higher quality photos (with new ones I provided). They were so prompt and kind throughout the process! We did notice a difference and we are so happy with the customer service they provided!

Date of experience: August 26, 2025
Wisconsin
1 review
0 helpful votes
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Help from Customer Service Team
August 26, 2025

The customer service team here is exceptional. Quick responses and took care of my needs. Would recommend!

Date of experience: August 26, 2025
Missouri
1 review
0 helpful votes
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Switzerland bike
August 26, 2025

The product came in great shape. The colors were good. Everything look good.

Date of experience: August 26, 2025
West Virginia
1 review
0 helpful votes
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I love working with Smallwoods! Their work is top-quality and ships fast. When my order was damaged, the company was very understanding and sent a replacement. I definitely recommend this company.

Date of experience: August 26, 2025
Illinois
1 review
0 helpful votes
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Great product & Customer Service
August 26, 2025

We ordered a replacement print for our existing frame for my work place team picture. It did have 2 folds/Crinkles in the print. I reported the issue with pictures on the order right away after opening. Within the hour I received confirmation my order input had been received and Claudia had ordered a replacement to be shipped within just a few days. I appreciate the promptness and ease in which it took to contact the customer service to report the issue.

Date of experience: August 26, 2025
California
1 review
0 helpful votes
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Frustrated Customer
August 26, 2025

I have ordered from this site for a long time. I have hanging frames, which i love, as well as matted acrylic frames for my gallery wall in my home. Eventually I wanted to order more for the rest of my home and chose the lightest wood color only to have them arrive and be much darker that what i had in my home. I was told they discontinued that color frame and would not receive any sort of discount or refund. I had to sand my frames and they still look nothing like the original ones which looks so tacky on a photo wall. Also, in that order, the quality of my photos was extremely poor on a few. I did not get any warning pop up that my photo may be pixelated or anything of the sort but still showed up blurry. The time came again i had a few photos and prints i wanted hung in my home and now i find out they no longer do the matting behind the photo! So so frustrating. I sent numerous custom order requests, because they offer that service... never heard back for months and then finally someone wrote me saying "no we cant." so now i have a rag tag group of mismatched photos all about. On top of that, I ordered a huge print, and it wasnt cheap by any means... not only does it not match but the frame is crooked! It hangs on my wall flush on 3 corners and on the 4th corner, it sticks out half an inch to an inch from the wall. I should've started over with another company after the first re-order, but i really thought they would work with me. No such luck unfortunately. Buyer beware. Poor Customer service to boot.

Date of experience: August 22, 2025
Victoria B. — Smallwoods Rep
7 months ago

Hey Kristin,

We are sorry to hear of any inconvenience. We just sent you a private message. We hope to hear from you soon!

Colorado
1 review
0 helpful votes
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I love it
August 26, 2025

Best quality. Best work! Love it! Exactly what I want, so nice

Date of experience: August 25, 2025
Arizona
1 review
0 helpful votes
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10/10 Experience
August 26, 2025

This team is very responsive in a timely manner and absolutely top of the line helpful.

Date of experience: August 25, 2025
North Carolina
1 review
0 helpful votes
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Amazing!
August 26, 2025

The canvas prints we purchased looked amazing! We loved them!

Date of experience: August 25, 2025
Ohio
1 review
0 helpful votes
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Enlargement looks Fabulous
August 25, 2025

Fast service, great price with the discount and most importantly the picture I took on vacation looks fantastic in the enlarged picture!

Date of experience: August 25, 2025
Illinois
1 review
0 helpful votes
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Great customer service
August 25, 2025

I ordered 3 of the 16x24 framed wall art and when they arrived one was printed in color and I had ordered all in black/white. They quickly resolved the issue and sent a replacement very quickly. They fit on my wall perfectly. Love that you can swap out the pictures in the frames very easily.

Date of experience: August 25, 2025
North Carolina
1 review
0 helpful votes
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Customer Service
August 25, 2025

I had an issue with how the images loaded (nobody's fault) and Ashely that helped me was wonderful. I've never received such a quick response from a company. 10/10!

Date of experience: August 25, 2025