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From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 1,590 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.
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My experience with small wood has been so amazing! They're very helpful and the shipping was really quick. I accidentally submitted the wrong picture and they helped me out right away. Easy instructions and a great price! I will always use them.
Just received my framed portraits. They are absolutely beautiful! The turn around from the day I ordered to when I received them was quite fast. Very happy with my portraits and will definitely order from Smallwood again!
We ordered 3 prints at 24x36. One of them, the frame came kind of chipped. It was on the top and not noticeable when hung on the wall. But i reached out to customer service to see if it could be fixed or switched. Had to upload a picture of the damage as expected and within 5 days we had a replacement and told to keep the first one so we gave it to my in-laws. Absolutely amazing customer service and amazing quality of the prints. Definitely will be coming back to Smallwoods for all our our photos.
A couple of my items arrived damaged due to shipping. I reached out to the company and I had my replacement photos within days. The customer service was amazing!
Great photos and the support team is super helpful.
Had ordered prints and frames for my grandchildren's photos and when I received it one of them had creases in it. I took a picture of the damage and you guys sent a new one within a week and the new one was perfect. Appreciate the great customer service
I ordered very large prints with multiple prints in each package. I was a little worried how they would ship. The frames looked amazing! Unfortunately two of the prints were damaged in shipping. I emailed Smallwoods with a picture of the shipping box and prints and no questions asked they replaced the prints. Highly recommend! Love the huge prints in my house! :)
Very unhappy with customer service response to my issue. I ordered two canvas prints and the "same color" frames are VERY different. I understand some variation in the wood but I cannot even hang these together as intended. VERY DISAPPOINTED after spending the amount of money I did! Customer service was no help and offered no remedy to my issue.
We've used Smallwood for 7 years now, it's always been great service, and fast delivery. I could not recommend them enough!
Although priced higher than competition, Smallwoods Customer Service and the Quality of the work is superior in all aspects.
This is my second time ordering the framed canvas photo prints. I absolutely love displaying them in my home. The quality is wonderful and the shipping was very quick! I'd definitely recommend!
I submitted two beach photos and was extremely happy with our photos. It was exceptional quality at an affordable price!
OUR PACKAGE CAME AND TWO OF OUR PHOTOS HAD A CREASE GOING DOWN THE MIDDLE, I CALLED AND THEY ARE SENDING OUT TWO NEW ONES, VERY EASY!
The process is simple. I could use any image from my phone, which is convenient since I take a ton of pictures! The prints look good. Make sure using a good quality picture. The frames are light and beautiful. And hanging was a cinch too.
I actually placed an order and accidentally selected the same photo twice. I was quickly contacted, and my order was edited. I received my order within the same week. They are absolutely stunning and I am obsessed! The quality is amazing!
I realized one of the frames I had ordered was the wrong color. I got on the website to adjust my order and was immediately emailed that it would be taken care of. I'm so excited to see the finished product. My sister has previously ordered from here and I was obsessed with her prints.
I love my pictures and frames! Fast delivery! Packaged nicely. This was my first time to order but will definitely not be my last!
It appears I had the incorrect email on my gift cards. It was for my nephew's wedding and I was extremely upset that they had not gotten them. Ashley was able to backtrack and find the issue. I am forever grateful.
My print had arrived damaged by the shipping company. I called Smallwoods and was told how to report the issue. She was so nice! I sent pictures of the damage and had a new print in the mail to me within a few days! Great customer service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members