On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.3 stars from 1,591 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.
We monitor reviews for authenticity
I received the replacement and it arrived undamaged. It was reinforced inside the box and I think that is what is needed for delivery safety. I am very pleased with the replacement. Thank you so much!
Absolutely Beautiful wooden pictures! Im only disappointed that I waited so long to buy them! Free shipping unlike Shutterfly where they charge you an arm and a leg. I will be buying all my photos from Smallwoods from here on out.
Placing my order was easy and delivery was quicker than I expected. Very pleased with the outcome and quality of both the picture and frame.
The box was damaged when it arrived and the picture was damaged when I opened the box. I emailed customer service and they were quick to reply and sent me a replacement!
I ordered 2 XL canvases with pictures from my wedding. Customer service reached out to me via email to let me know the pictures I had uploaded would print blurry and suggested I resend them once I downloaded the actual photos from my photographer for better clarity. They were so right! I am so pleased that not only did the company reach out to me to let me know about this issue prior to printing them, but the final products I did receive were amazing! I cannot wait to purchase more, and I have been telling everyone I know about them! I even posted them on my social media to show amazing they turned out. Thank you so much!
I'm so happy with my prints, I did the 44inch & the photos were so clear. I will forever use this product. -Nicole
Order was placed and i received my shipment very quickly! This was the first time I ordered canvas photo replacements and they were very easy to change out, not to mention came very protected in the box! Overall, very impressed!
We ordered 3 large prints of our engagement photos for our living room and they came in absolutely stunning. 100% would recommend to anyone looking for prints!
We love Smallwoods! The pictures are always great quality and the frames are really sturdy. This is our second time buying frames and they are perfect for the second time!
I couldn't be happier! Smallwoods created a beautiful memory of me and my fiancé getting our marriage license. Sadly, he passed away from cancer shortly afterwards. I will treasure this always.
I'm truly impressed with this company. It's rare to find a business these days that genuinely cares about their customers, and they've definitely earned my loyalty. From the quality of the wall art to their exceptional customer service, I'm beyond satisfied. I had a small issue with the color of the frame, and without hesitation, they sent me new frames at a discounted rate. It's not just about the product—it's the way they make you feel as a customer that stands out. I will be purchasing all of my future wall art through them and highly recommend them to anyone looking for great quality and even better customer service. Thank you so much again for going the extra mile!
I was very impressed with the customer service I received from this company. I ordered two different custom prints/frames and each needing to be sent to different addresses. They were very careful in making sure they understood my request and had me double check the order before sending to production.
This is my second order from Smallwoods. The first was a gift; this one for myself. The process of ordering is so easy. The hardest part was choosing which photos to frame. They took our family photos and created such beautiful pieces to put on display. They seriously make me smile every time I glance at them!
I had an idem hippies to me that showed up damaged, Smallwoods was so quick to respond and send me a replacement they're amazing!
We received our frame refill and the box looked smashed. Once I opened it, I noticed a large crease running down the middle. I emailed their support team with a photo and they responded back within an our or two letting me know that they had already ordered the replacement. I was not expecting that at all so I am super thankful! They seemed very genuine and helpful, and it was a great, no-stress experience.
Excellent quality and options for frames and pictures. Come back again and again for Smallwoods canvas pictures and they are also perfect! Love the refill option that is available now too.
Great customer service. I had an order that was damaged up upon arrival. I sent in photos and I got a quick response with a quick resolve still waiting for the new item to ship but look forward to seeing it and displaying in our home.
Hey Freda! We are sorry to hear you do not love the items you received. We recommend reaching out to our Loyalty support team to see if there are any options to explore. https://www.smallwoodhome.com/a/support (:
My framed pictures I received couldn't be anymore perfect! The quality is amazing and the time in which you receive them is extremely quick. We have already gotten so many compliments on them. Very happy with our purchase!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Julia, we are so deeply sorry for your loss. Thank you for sharing such a personal and meaningful story with us. It’s an honor to know that your piece from Smallwoods holds such a special memory of you and your fiancé. We hope it serves as a lasting tribute to your love. 💚