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Smallwoods

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.


smallwoodhome.com
Longview, Texas, United States
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Smallwoods Reviews Summary

Smallwoods has a rating of 4.4 stars from 1,596 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.

service
314
This company responds to reviews on average within 8 days

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California
1 review
0 helpful votes
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So happy
April 13, 2026

I was so happy with the quality and look of the framed pictures. They look beautiful! Will definitely order more in the future.

Date of experience: April 2, 2026
North Dakota
1 review
0 helpful votes
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Great customer service!
April 13, 2026

Had issues with a very large canvas missing pixels/color in some very small details. Received an immediate response that they were sending a replacement. Very happy with the speedy response!

Date of experience: April 2, 2026
1 review
0 helpful votes
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Impressed with customer service
April 13, 2026

I'm very happy with the final framed print I just received from Smallwoods. The first one I received had been damaged in shipping, unfortunately. The frame wasn't damaged, but the canvas print had a crease up the middle, due to compression damage. I contacted customer service, and received an immediate response, with an apology and assurance that a new print would be sent right away. They also included instructions on how to place the new print into the old frame. My final framed print looks great!

Date of experience: April 2, 2026
1 review
0 helpful votes
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Poor quality and customer service
April 6, 2026

Spent $250 on 4 photos. The photos themselves are beautiful but 4 months in one of the frames is warped and customer service will not help because it has been over 90 days. I guess they can't even guarantee their quality for a year. I won't purchase again.

Date of experience: March 26, 2026
1 review
0 helpful votes
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Super fast shipping
April 5, 2026

Beautiful pictures exactly like the photos. We ordered 2 smaller canvas and their biggest canvas and they all turned out beautiful. I received them less than a week after I submitted the order. Very impressed!

Date of experience: March 26, 2026
Arkansas
1 review
0 helpful votes
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Hardware is mounted wrong
April 5, 2026

I'm very upset with this order because the hardware is placed on the wrong side, forcing you to hang the picture upside down.

Date of experience: March 25, 2026
Victoria B. — Smallwoods Rep
1 week ago

Hi Macy!

Thank you for reaching out and sharing your feedback. It looks like one of our agents replied to your email, asking for a video of the front and back of the item so we can document it for our team! When you get a chance, would you please send that over so they can review?

Thank you so much!

1 review
0 helpful votes
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Great way to save moments in time
April 4, 2026

Even with old photos & poor pixels, therefore, the quality of the prints are superb & the newer & better pixel quality prints are exquisite! We ended up ordering more…& more! A total of thirteen!

Date of experience: March 9, 2026
1 review
0 helpful votes
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Great purchase
April 2, 2026

I live our pictures, my only complaint is in some areas the image looks stretched. Which I figured may happen due to how large they are, I just was hoping it wouldn't. You can't tell unless you are super close to them though! Very quick shipping and very good quality frames.

Date of experience: March 23, 2026
Victoria B. — Smallwoods Rep
2 weeks ago

Hey Kaylee!

Thanks for sending this feedback in! We are sorry to hear one of your images didn't turn out as expected. We would recommend taking a picture of your item and submitting a support ticket with our Loyalty team so they can review. https://www.smallwoodhome.com/a/support (:

Texas
1 review
0 helpful votes
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Beautiful!
April 2, 2026

The shipping was fast on my first purchase! Still waiting on my other but it came nicely packaged and came out clear and beautifully done!

Date of experience: March 23, 2026
1 review
1 helpful vote
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I called to explain the picture in this frame cropped my husbands head off. I called and you sent me a new picture that was suppose be adjusted for the frame. You sent the exact same picture with the exact same problem.! Frustrated because no one listens to fix the issue.

Date of experience: March 20, 2026
Victoria B. — Smallwoods Rep
2 weeks ago

Hi Shanna! Thank you so much for raising awareness about your order. We are so sorry this happened to you. After you brought this issue up with our team, they issued a replacement and made a note for our team to ensure the glitch does not happen again. We hope you love your new print, and again, we apologize that this happened in the first place. Please let us know if we can do anything else for you!

Michigan
1 review
0 helpful votes
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Amazing customer service
March 30, 2026

When my pictures did not meet my expectations, my concerns were quickly addressed and remedied. They were able to work with me and help get me pictures that I'm proud to put on my walls.

Date of experience: March 20, 2026
1 review
0 helpful votes
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Meh
March 30, 2026

I am not fully impressed for the price.
They aren't glossy like prints and you can see the texture near and far.
They are light weight.
Id say if you are looking for the experience and ordering from smallwoods save the money.

Date of experience: March 20, 2026
Victoria B. — Smallwoods Rep
2 weeks ago

Hey Jordan! Thank you for your feedback. We are sorry that this order did not meet your expectations. If you want the glossy appearance, we recommend ordering the acrylic frames instead of the frames in the future!

Please let us know if we can do anything else for you.

1 review
0 helpful votes
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Great pictures and quality
March 29, 2026

I was overjoyed with what we ordered. It was exactly what we wanted. The quality is high and the pictures look great! I was worried it would be blurry but they look amazing. Very glad we made this order!

Date of experience: March 19, 2026
1 review
0 helpful votes
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Excellent customer service
March 28, 2026

I cant brag enough about the quality of the products and the fair pricing! Customer service 10/10 on fixing any issues that arise!

Date of experience: March 18, 2026
Texas
1 review
0 helpful votes
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Fast, easy and excellent pictures!
March 28, 2026

I needed to make a big order fast for my office and look professional, 2 dozen big, framed pictures! I had them hanging within 2 days! They look fantastic!

Date of experience: March 18, 2026
1 review
0 helpful votes
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Our favorite frames
March 28, 2026

We have used Smallwood for several pictures in our home. We always get so many compliments and we love how they turn out each time.

Date of experience: March 18, 2026
Virginia
1 review
0 helpful votes
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Our wall is complete
March 28, 2026

Such great quality and quick turn around. Thank you for helping me make my home a home.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Recent order not fulfilled.
March 25, 2026

Still have not received my complete order. First half was delivered promptly. Have not received rest of order and can not track items.

Date of experience: March 15, 2026
Victoria B. — Smallwoods Rep
3 weeks ago

Hey Cyndy! We sent you a private message regarding your order. After our review, it looks like the carrier noted the item was damaged. When you get the chance, please check out our DM with the next steps!

1 review
0 helpful votes
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Absolutely beautiful
March 22, 2026

This was my second time ordering and I couldn't believe my eyes when I opened the packaging. They are absolutely perfect, I couldn't be happier with the result.

Date of experience: March 11, 2026
1 review
0 helpful votes
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LOVE my photos!
March 21, 2026

I have ordered from smallwoods twice now and both times it has been amazing! I can't beleive how quickly the products arrive and the quality is unmatched! I also purchased these as gifts for my parents and my in-laws.

Date of experience: March 11, 2026