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From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 1,590 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.
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I have ordered several Smallwood Homes photos and we love them! Such amazing quality and everyone compliments them. Customer service is also top notch, shoutout to Kelly! Can't recommend enough and will continue to purchase from Smallwood!
Kelly from smallwood was very kind and extremely quick solving my problem
My friend recommended Smallwoods for portraits and i'm so glad she did. This company has been really great to work with. The prints came out beautifully and their customer service is amazing! Top notch!
We are repeat customers and here's why. The prints are beautiful with amazing wood frames. Website/ordering are quick and easy to understand. Lastly their customer service is top notch. If there was anything wrong with the print/frame they quickly take care of it. Stress free and understanding.
Smallwood was extremely communicative and helpful when my print arrived a little damaged. They immediately reprinted the item and sent it to me right away. Their customer service was very kind and friendly!
Everything is always better than I expected! They have also messaged me if one of the photos doesn't come out right to make sure my order comes out great.
Thank you for your quick reply. I didn't realize that I ordered one of the item in the almond color and it was easily fixed by your team. Thank you.
This is my 4th piece from small woods and they all have been amazing! Will continue to recommend them over and over
Had a picture delivered with a frame that we didn't like. They gave us a large discount to order another one since I saw the frame online when I ordered so fair enough. What was fantastic was the speed that their representatives got back to me…ALWAYS within 24 hours and happy to help. Really like this company.
Such great customer service, striving to keep all customers 100% satisfied. Can't say enough great things about this company!
I love Smallwoods! I get all my large prints here for my home! They are also an awesome wedding, birthday, or Christmas gift!
Pictures look great, love them. Amazing customer service
I ordered large canvas pictures and fed ex damaged one of them. I contacted customer service and they responded right away and replaced the picture in no time! Thank you so much!
We had a problem with our order. The quality of some of our pictures were not great. I contacted customer service and explained the situation. They got back to me quickly, I sent pictures of the problem and within less than a week from receiving my order they replaced the pictures. Thank you for being so easy to work with and for the quick turn around. I love my pictures from you all and will continue to order.
I was able to very easily file my claim with smallwoods for a damaged print, sent photos of the product, and within a few days received a brand new print.
I placed an order and my items turned out blurry. After many emails back and forth, the smallwoods team did EVERYTHING to help me! Turns out it was the quality of the photographers camera. They went above and beyond to help me! They also responded insanely fast every time!
They made me a lifetime customer!
Amazing customer service! I had an issue with my order and their customer service was so accommodating to my needs and was able to assist me right away. They were prompt, courtesy, and understanding and that's a company that truly cares for their customers and product! 10/10 recommend and the pictures came in flawless and with great quality!
I've ordered from Smallwood before so I didn't think twice to order again. I did there was a glitch which one of my pictures were not centered but I contacted customer service and they were quick to response and helped out! Definitely will order from Smallwood again.
It was just as I was hoping they would come out. It's even better. Great quality and perfect for our living room wall.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members