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Smallwoods

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.


smallwoodhome.com
Longview, Texas, United States
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Smallwoods Reviews Summary

Smallwoods has a rating of 4.4 stars from 1,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.

service
309
This company responds to reviews on average within 9 days

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Bahamas
1 review
0 helpful votes
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Amazing customer service
October 7, 2025

We had multiple pieces in our order. They arrived very quickly. One of them did appear damaged. Getting a replacement was extremely easy through the website and also arrived very quickly. We are so happy with the quality of the prints. Will be ordering more.

Date of experience: October 7, 2025
Virginia
1 review
0 helpful votes
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Delivered to wrong address
October 7, 2025

Unfortunately my package was delivered to the wrong address. Very quickly after I submitted a customer service request, I received a reply that provided a photo of my delivery. We were able to quickly use this to determine my package was delivered to the wrong address. The customer service representative immediately replied to let me know a new item would be produced and shipped within 2-4 business days. My assistance was quick and thorough and pain free. Thank you!

Date of experience: October 7, 2025
Texas
1 review
0 helpful votes
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Beautiful and Clear
October 7, 2025

Ordering is so easy and shipping is so fast! Very happy with the Canvas pictures! I have ordered multiple times! Smallwoods never disappoints!

Date of experience: October 6, 2025
Colorado
1 review
0 helpful votes
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Framed Pictures
October 6, 2025

I haven't received my photos yet but the customer service here at Small woods has been fabulous I can't wait to see my photos!

Date of experience: October 6, 2025
North Carolina
1 review
0 helpful votes
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You won't regret it!
October 6, 2025

This was my first time ordering from Smallwoods but it will not be my last! We ordered two canvases of our children's 1 year smash cash pictures and it brought us to tears when we opened our package! They are beautiful and worth every single penny! The website/ordering was a breeze and shipping was very timely- we received our package within a week of ordering.

Date of experience: October 6, 2025
Illinois
1 review
0 helpful votes
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Our wedding wall.
October 6, 2025

We chose 3 photos from each of our childrens weddings. Our Smallwoods photos are gorgeous. Im creating a "wedding wall" in our upper foyer walls. The photos are stunning!

Date of experience: October 6, 2025
Georgia
1 review
0 helpful votes
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Great customer service
October 6, 2025

I had ordered an engagement gift for my sister & it came so blurry! I didn't realize I used a screenshot. I reached out to customer support and they were absolutely amazing. Listened to me and had a solution. Typically sales are final but made an exception thankfully. Photo came clear and perfect! She loved it. Thank you

Date of experience: October 6, 2025
Texas
1 review
0 helpful votes
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I now have 4 Smallwood framed prints that show favorite places we have traveled. I'm sure there will be more to come, because we love the simplicity and quality of the framed prints.

Date of experience: October 6, 2025
Ohio
1 review
0 helpful votes
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Beyond Beautiful!
October 6, 2025

After recently moving and wanting to make our house feel cozy, I discovered Smallwoods and knew these frames would be perfect for our large wall. These prints are so crisp and the simplistic frame is perfect to showcase your photos.

Date of experience: October 6, 2025
Florida
1 review
0 helpful votes
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Beautiful and affordable!
October 6, 2025

This is my second time ordering from Smallwoods, my third 25X17 framed print. Everyone compliments me on them when they come into my home. High quality, no blurry images at all. Absolutely will order again when it's time to rotate out our family photos.

Date of experience: October 6, 2025
Arkansas
1 review
0 helpful votes
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Quality and Service
October 6, 2025

I ordered 6 photos from Smallwood and paid the additional $6 express shipping. I received my frames photos in 3 days from my purchase date. 5 of my photos were BEAUTIFUL in their frames and one ended up being blurry. The best part was how quick their customer service team responded to my ticket and had a new photo on the way to resolve this issue. Smallwood is my favorite place to order photos from. Amazing quality and excellent customer service.

Date of experience: October 5, 2025
Indiana
1 review
0 helpful votes
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Great Customer Service
October 5, 2025

Initially I was very disappointed when my piece arrived. The art was bent and the edges were not flush with the wood. The price wasn't even wrapped safely for shipping. I reached out to customer service and they were extremely quick with responding and sent a replacement piece same day of my complaint. The second piece came with a fragile sticker on it and was in perfect condition. Now it's hanging beautifully in my nursery waiting for baby girl to arrive.

Date of experience: September 26, 2025
Massachusetts
1 review
0 helpful votes
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Place the order!
October 5, 2025

I could not be more impressed with my order! From the customer service to the shipping, everything was exceptional! The quality of my prints is amazing! I will definitely be ordering again! THANK YOU!

Date of experience: October 5, 2025
Kansas
1 review
0 helpful votes
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I ordered the wrong frame initially and was issued a discount to reorder the correct one, which was really nice considering it was my fault. I received the new print and it was blurry! Reached out to customer service and they sent me a new one on rush and even tweaked it for me over email. Received the 3rd times the charm print and it's finally perfect! Thank you Smallwoods! You have amazing customer service!

Date of experience: October 4, 2025
Missouri
1 review
0 helpful votes
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Originally purchased a set of canvas wrapped frames and liked the quality. When we did new family pictures I wanted to update the photos as advertised so I ordered the refills. When they arrived, they don't fit the frame. Nowhere on the website does it specify what frames the print refills work in or any exclusions. When I called to order just the frames I need and let them know their advertising was misleading, they stated I would have to reorder the frames with the photos again. They had no other options and talked to me like I was an idiot for not knowing the frame wasn't compatible but if it's the exact same size, how would I know that? Why would I want to own duplicate pictures? I will not be purchasing from them again after this based on the false advertisement and condescending representative.

Date of experience: October 4, 2025
Maine
1 review
0 helpful votes
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Beautiful
October 4, 2025

Seamless ordering process! Our guests can't stop complimenting our photos and are always surprised when I tell them the affordable price. Second time ordering from them and have zero complaints! Fast shipping too. You won't regret it!

Date of experience: October 4, 2025
Alabama
1 review
0 helpful votes
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XL frames "stained" color.
October 4, 2025

Love the prints just wish it let you know before ordering the color may vary on the "stained" frames. Disappointed that they don't match :(

Date of experience: October 3, 2025
Washington
1 review
0 helpful votes
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Quick customer service
October 3, 2025

I noticed an error with my shipping address after I placed my order. I sent an e mail and Smallwoods corrected it right away and sent me a message with confirmation. Very happy!

Date of experience: October 3, 2025
Maryland
1 review
0 helpful votes
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Great customer service
October 3, 2025

I called to apply a code that I didn't apply when I placed my order and they were very helpful. They solved my problem within minutes.

Date of experience: October 3, 2025
Tennessee
1 review
0 helpful votes
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Damaged Frames
October 3, 2025

I received two wood frames that the stain had discoloration. I emailed the support team yesterday and have two replacements in the mail today, just by attaching photos of the damaged frames! Such an easy process and very thankful for the Smallwood's team for being so helpful.

Date of experience: October 3, 2025