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Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 1,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.
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I will use this company for every photo purchase going forward! The shipping is quick, the look is impeccable and the pricing is perfect!
I recently purchased 3 framed prints. Two were perfect but one was damaged in transit. I called customer support and a new print was shipped immediately. I am completely delighted with all of my purchases!
We've bought with Smallwood for several years now. Ran into our first order that came with the wrong color frame, but customer service was excellent and resolved the problem that day. Will be shopping with them again!
The quality of these products is outstanding! These are absolutely beautiful frames and prints. One of the five prints I ordered was damaged, the customer service was phenomenal. I sent a picture of the damaged print in and it was resolved within. Hours with a new print sent with no charge!
Loved the pictures I got came out beautiful. Side note they did come broken contacted customer service and they were very nice fast and great with helping me fix my broken items differently would recommend and will be purchasing more with them
Needed assistance for replacement. Reese was so kind and understanding of the situation, She also took the time to explain the process and get the replacement order going! She took the time to talk to me as a person and a customer. One of the nicest emails from a company i have seen for a long time and a reason i will always pic Smallwoods.
I have ordered several times and will forever cherish them. I had an issue with one picture that was not the fault of smallwoods but rather a photo quality issue and they were quick to resolve the problem. I will always use them and always recommend them to my friends and family.
I was a repeat customer and ordered my 4th set of custom prints from this company. When they arrived, they were pixilated and blurry. I contacted customer support and after going back and forth several times they told me they would not refund me or send me new prints. It was very disappointing after being a repeat customer and that they wouldn't find any sort of resolution for the prints.
I had uploaded the incorrect image and mistyped my email. I quickly emailed and explained what happened! They got right back with me. I was able to upload the correct image and it looks amazing!
Ordered 3 large hanging photos. 2 turned out great. One turned out blurry and poor quality. Never received any prompt or warning that the particular photo would not work or result in poor quality.
We ordered a hanging canvas and the picture arrived pixilated and grainy. The service team responded within 1 hour of my request and had a new one shipped out on the same day, you just don't get that kind of service anymore! Highly recommend Smallwoods. Thanks!
I have bought a few different pictures, and every one is absolutely stunning! I receive so many compliments when people come to my house.Customer Service is also exceptional.
I ordered a picture in a wrong size I thought i ordered a 13x13 of my five children as a refil. But by my mistake i ordered a 25x25. So i not asking for anything on the photo but I don't have a frame for it. The customer dales agents said that I could have one sent and I could get half off the price of the frame but I would have to go through your department. So i would need a 25x25 frame in size and in the lighter would color. I already ordered the 13x13 photo for my frame i had from before.
We ordered two lovely frames! I have never gotten images of our family enlarged on canvas before but my friend had such incredible photos kf her kids hanging in their home that I just had to know who she ordered from! So when she said, Smallwoods, I knew I had to use your company! We ordered the two enlarged prints and the one turned out perfectly! It was stunning and just what we had hoped for. But the second one came out too dark and our faces could barely be seen. I reached out to customer service and within a week after communicating and leaning on them for a lot of support because I was afraid of how even if I edited it maybe it wouldn't come out bright enough or maybe would then be too bright. But we got the image remade and it came together perfectly! Now both images sit in our living room and I cannot stop looking at them and recalling our wonderful family trip! Thank you for making this dream become a reality! Blessings Abi
It was very simple to design the layout and picture I wanted. I would recommend this brand to anyone who is looking to get pictures.
I ordered a print to replace an older family photo in my home. Delivered within a week or so and it fit perfectly. No issues no concerns
Customer service is fast responding and just all around has been a great experience. They'll be getting my business again and again.
SmallWoods is a fantastic company. I get so many compliments when people come to my home and see my photos. They also have fantastic customer service and fix anything that is wrong. Love this company!
I had a phenomenal experience with the customer service team. They were quick to respond and help with an error. I would highly recommend this company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members