Sky-toursReviews 151

Owing to the Corona crisis I had to cancel my flight to San Diego at the end of February. I cancelled on time and was informed by Karem that I would be refunded within a certain length of time. This didn't happen and I was then informed that the airline would not refund the sum for 12 months and Sky Tours offered me a rather dubious voucher. I replied that I had no interest in a voucher and wanted my money back when the airline refunded. In the meantime after numerous emails from Alexa I was informed that the airline had refunded the money and that I would be refunded within a couple of weeks. This didn't happen.
I have now received an email from Elizabeth telling me that Sky Tour will not receive any money from the airline for at least 12 months and offering me a voucher yet again. Obviously I have not been told the truth and I believe Sky-Tours is lying and trying to avoid refunding me.
I would definitely not recommend this company to anyone

COVID-19 has been challenging for everybody and I understand that the amount of work most be huge. However my flight was cancelled and I never received an email neither to notify me about this, nor to talk about alternatives, nor to talk about refunds. I have been on hold with no reply for an hour. I was supposed to travel in 2 days! The worst thing is that they are marketing their company like nothing is happening and without giving any kind of apology. This is a scam!

I booked international tickets and due to unforseen circumstances (covid-19) had to cancel. Upon many requests to verify the amount to be refunded, they informed me that the amount will be much less than expected because a service fee suddenly appeared for each passenger. When I asked for an explanation because no such fee existed upon booking the tickets, they just told me that a detailed invoice can be provided upon request, therefore misleading me as a client. Always ask for detailed invoice and hidden fees. I would advise to stay away!

I have never had such a bad customer service in my life. First of all, they messed up with the tickets for my parents and only sent half of them. Then, they didn't send the proper booking reference. The email that we sent never got answered. Then, with this whole current situation, the flights of course also got impacted. We sent and email with a few questions, and they only replied one question. We asked again the remaining questions, and again only one question got answered. And the answer was written in a very unprofessional manner. It seems like changing employees are working on those requests and you don't have one real contact person per request. I did a little bit of digging and came across the weirdest explanations and excuses why they don't have a proper customer hotline/service. The only thing you hear is "We are very sorry, but..." "and there is never any attempt to solve the issues.

This outfit is on Skyscanner offering up flights that in some cases have long been canceled. It appears to be a fraudulent outfit so beware. I was looking for a flight from DFW to TAO with a stop in FRA in June. Lufthansa has canceled all these flights in early June a few days ago yet they are still offering to take $2394 off your hands. Same goes for many other routes. Apparently they make money from fees and using excuses to keep your money. This is their business model. I would advise steering clear of these scam artists.

This website is nothing short of a scam! They are slow at updating the prices of flights and after you buy them, days later when prices increased and maybe alternatives are not available anymore, they will ask you for more money to confirm the booking.
I bought a flight, during the corona outbreak (which should tell you how much I needed the flight) and they were 20euro cheaper than anyone else... surprise 2 days later they asked for an additional payment of 50euro to confirm my booking and framed it as a proposal to help me... It's all allowed as it is included in the clause you agree to when you buy a ticket from them. Btw, as they might try to spin me as a fake review, my booking number was *******