Very good

Optimo todo

GOOD

So far so good, no problems with booking

This has been an absolutely horrible ordeal, and the worst customer service I have ever experienced. It has been extremely stress-inducing. Agents are hard to contact, slow to respond, and issues end up unresolved. Despite the initial low costs, you will end up paying more than what you originally paid for, in both money and time. Please, if you value any of these things, avoid Sky-Tours at all costs.

I booked through Sky-Tours on to go from Vancouver to Mumbai, and Mumbai to Hong Kong. The trip is supposed to take place in December.

Everything was fine up until I got a notification from one of the airlines, Spice Jet, that the flight was cancelled. I contacted one of the customer service representatives, Joy Lau, through email. She responded, telling me to contact Spice Jet myself in order to resolve the issue. In what world does make sense? I booked through Sky-Tours, yet they are telling me to contact Spice Jet myself to fix this. Even on Sky-Tour's own website do they say to contact their support team instead of contacting the airline.

Not satisfied with this, I contacted another customer service representative, Amie. She looked into the issue, and discovered that another of my flights through Air India have been cancelled. The cancellation took place on October 29, yet I received no email notification from them. They did not offer to rebook another flight, even though the flight to Mumbai is essential to my trip.

Still not happy, I contacted them through their website using the chat option. Did I mention that it takes an extremely long time to actually reach an agent on this? They have no option to call them directly. I came into contact with Joy Lau again, and explained to her my situation. She only offered a refund on the Air India flights, but gave no indication of how much the refund would be.

I inquired about cancelling my Sky-Tours booking, and re-booking my whole trip again by myself. Despite what I have been through using their service, she said I would still be subject to the Sky-Tours cancellation fee. She failed to consider any of the issues I have experienced using their service. I asked how much the total refund would be, yet she ignored my question.

This is not all. When I enter my booking number on their website to check my itinerary, it says that it is invalid.

Again, I must stress to not book through Sky-Tours. You will open yourself to a world filled with inconveniences, unresolved issues, and wasted money and time.