Sittercity

The website is trash and won't allow my caregiver to upload the needed information to be verify. At times, it won't even allow her to log in. We've been trying for two weeks! It's affecting my work reimbursement process – going to push for the partnership at work to end because this is ridiculous. They don't even offer a phone number for assistance just IA bot chats that can't even process simple requests.

I've had two of three interviews ghost me so far and I had a membership less then a week. I'm talking people who scheduled a time to talk about a nanny position and their phone was literally off when I called. It makes me wonder if these are like scammers and not people looking for jobs, it's very strange. I wish I could get my money back, I'm going to try a different site and wish I never paid for this.

I have been on sitter city for years. I at first haven't had any problems. 1. Lots of scammers on the site. 2. They literally flag your profile if you paid for a background check just over a paid traffic ticket like 6 years ago. They don't even let the other families see the report to see it's just a traffic ticket. They literally just put on your profile you didn't pass a background check and make it look like your some type of criminal it's ridiculous! All because of this make it harder to get jobs. They need to change their site!

Please don't be like me and several others. Create alarms, personal reminders, notifications about your subscription. They will never send you emails about renewal or monthly billing.
I used the site for a few days. Sent an a few messages to get quotes. After that I never logged in again. Only to realize that they've been taking almost $50 a month for over a year.
They won't compromise with you. You're essentially giving them money for free and they won't refund even though they know you have small children and came to them when in need. They will go on and on about your activity (or lack thereof) not having any impact on whether or not they refund you.

I think this is their secret business model. I will be investigating more and will seek legal assistance because I feel scammed out of money.

Please double and triple check you're being charged for the correct subscription and end it immediately. They keep your card on file so hopefully they don't continue to access it afterwards.

PRO TIP: If you decide to move forward with a paid subscription, use a card/bank account that has a limited amount of funds OR use a gift card. This will help to prevent them from taking money in the event that you don't cancel in time.

Hard to contact customer service when help is needed and very little if any help provided when finally getting in touch with representative.

I love Sittercity. Over the years they have been responsive to each customer support inquiry I've made which is very important. They do their best to help check things out for both job seekers and those looking to hire. There are opportunities for everyone on Sittercity. Well-maintained and classy website.

The company charged me for 1 year of service with no notification and will not refund it even though I will not use the service. This is unethical practice and I recommend anyone thinking of using them stay away.

I applied for work and hadn't submitted an i.d. for several days, meanwhile I was able to log in to my profile during that time until I finally submitted my I.d. when all of a sudden I wasn't able to log in to my account. My legal team will definitely follow up with this because this is outrageous!

Sittercity was a huge waste of my time. I only had a nanny for 3 months and all because I forgot to ask my daughter's aftercare person about being open for Thanksgiving week. She doesn't want to keep my daughter for me anymore or take her to school, on Mondays and Tuesdays anymore. This is the second time that this nanny has done me like this. Sittercity is a disaster and now I am on my own finding someone else to watch my daughter. I am starting Prime Month in a few days and starting my 2nd job today.

The company charge my credit card continuously even though I only chose one month subscription. Most helpers do not keep their words. Did not land one helper via the website.

Do not use this service. Even when you cancel the company keeps charging your card. I've tried reaching support multiple times for a resolution and never get a response. I haven't used this company in 3 years and this is the 3rd time they have charged my card for the premium service of $144, even after deactivating.

I paid 45 dollars for a basic background check & a driving record check. My driving record came back showing 7 "Restrictions" that I could not get clarification on thru Sittercity. They told me I had to take it up with the company they use which is Chekr.com ( another company that avoids dealing one on one with their clients.)
Chekr.com told me I had to get answers from Sittercity and this continued back& forth until I submitted a dispute 3 weeks ago and have not heard back from either Company following up yet! Absolutely impossible to get ahold of a live person at Sittercity period. Also whenever I try to edit anything on my profile it never saves the changes, and I was told to do it on a computer. Which I have a tablet, but still it defaults back to my original bio, which is outdated by about 5 years. And another thing that is unbelievably frustrating is the fact that their site won't allow you to upload references " at this time". But they say they're working on fixing that issue. Sure thing. Just an overall ridiculously bad experience and terrible customer service

Sittercity is a scam they need 0 starts. Not one sitter replied back in over months. I have messaged 30 people not even one person messaged back. Over 6months still no reply from anyone.

We joined SittyCity and posted about our babysitting needs. We had 18 applications sent to us over the course of 1.5 months. We responded to just about all of them, with only a handful getting back to us. We had 6 girls that seemed pretty serious about helping our family out. All 6 of them just gave us the run around. Multiple times interviews were cancelled last minute from ALL of them. Some even insisted on doing an in-person interview as opposed to a Zoom meeting, and would cancel last minute. ALL of them had a "I feel sick today" excuse. I understand things come up, but seems pretty fishy that 6 times, the SAME song and dance took place. We also are getting more spam phone calls now that we gave girls our personal phone number for more immediate contact. This site might be "legit" but they don't filter ANYONE out. The people on here are all scammers looking for more personal information about you. DO NOT SIGN UP!

I've been on the site for probably 6 or so years and tbh have found great jobs 2 that I had for multiple years so I used it really only those two times. I am a experienced and professional nanny. However recently upon interviewing for a new job the employers asked if they could run my background and I obliged. My background check was always fine even with traffic tickets. However this most recent time I had a street sweeping ticket that I had never seen from an old apt about a year out. The employers had no issue with it of course, however sittercity banned me from the site permanently specifically for the street sweeping ticket! I asked what a street sweeping ticket had to do with employment as that could happen to anyone and it also can be easily fixed and removed from my background now that I'm aware. They treated me like a criminal and refused to converse or find a solution. They removed my profile and sent out an email to anyone I had ever contacted as if I were a criminal on the loose. It was humiliating and I only found out because my current employer sent me a message about her e mail asking what it was in regards to. Incredibly embarrassing and unprofessional as a street sweeping ticket does not put anyone in the universe at risk, however the emails sent out were very damaging to my reputation.

In 2013, I opened an account to find a nanny for my children, I have the job posted for maybe two weeks, and posted the job. Thought that with an non-active job that I wouldn't be billed for 10 years. Part of it is my fault for not checking, but the only communication I have record of from them is in 2013. Every single time they billed me they never sent me a follow up email or invoice. This is the worst company, they will do nothing to refund my money it's just a scheme to make money without doing anything.

I have applied to over 20 ads for babysitters within the last 3 months. Not one single person has ever responded. That's not realistic. This site seems to be a real scam. I emailed and asked what's going on...was told oh you just have to answer as many postings as possible. Not when half of these postings are " supposedly" within 10 miles of me, have I not gotten at least 2-3 replies! Complete waste of time!

Every and I mean every potential I have chatted with has agreed to meet up. I plan the day according to this so called interview, my boyfriend has even gotten off early to be ready and prepared to have the so called "sitter" either not show up at all, claim they couldn't get off their other job, or some other b.s.story after the 6th cancelation by the potentials I literally googled; whether, this site was actually legit. I don't believe it is. They get my 39.00 a mos and have yet to ever meet anyone from this site. Definitely done with it. You're not getting another penny from me!

I filed a complaint against a sitter with Sittercity, believing they would look into this. I've been a site member for over six years since I called. I filed the complaint and was told I would hear from someone from their safety team. Instead, I got an email asking me to explain what happened. I explained what happened and sent my evidence, and still no response. I called, and I was told someone would reach out. I waited a few days, and again, no response; the abuse from this Sitter got so bad that I had to file a restraining order against her. Sittercity didn't Care to reach out to me and resolve this. I got frustrated, and I told them to go F* themselves. I am disgusted by their professionalism. This is my child that we're talking about, and they did not even care to hear me out. There's no way this is this sitter's first time doing this to a family. I'm almost positive that she's been reported before, and Sittercity just turned a blind eye, and shame on them. I will be making a TikTok and exposing Sittercity and their lack of urgency to deal with the severe matter I brought to them. They'll see the power of social media. They canceled my membership without giving me a reason why. I want a full refund. Without giving me a reason why. I want a full refund immediately.