Sittercity

This is my experience. I hope yours is different. When I researched online I happened upon SitterCity. I was excited to sign up and looking forward to having someone reliable babysit my 5-year-old son. There were a number of sitters with 4 or 5 out of 5 stars. I signed up and commenced to reaching out to them. Every single one replied to my message letting me know they were already working with other families. Those that reached out to me after this had no stars and no reviews. I contacted SitterCity to request a refund as the site, I feel, entices parents with pictures of sitters with high reviews but, when contacted, no availability. I do not feel comfortable allowing someone into my home to watch my child without others sharing their experience with them. One way to help parents is to add a tab so that if the sitter is already committed to another family this will be known before even reaching out to them. When I reached out to SitterCity she said since I had contacted the sitters I could not receive a refund. How would I know they were unavailable unless I contacted them? The representative also said background checks are available for all since I was concerned about those with no reviews entering my home and caring for my child. There are 600 people where I work. All of us had to pass a background check, but over the years a number of them have been terminated for stealing, fighting, etc. Since I was told a refund is not possible, I will consider this a $156 donation to SitterCity. Take good care and always be cautious.
P.S. The site is asking for a proof of purchase, but my receipt is being rejected because it is not JPEG, etc.
Shana Brown-Black

SITTERCITY.com is such a mediocre company. I'd recommend CARE.com for all of your care needs. More about SITTERCITY.com… After I read everything that the company offered on their website… I decided to subscribe due to the basic membership not offering much. After paying for the subscription, I was HIGHLY disappointed within the first five minutes and tried to cancel. This is the response I received days later, " While we do not offer refunds, as stated on the purchase page and your receipt, your Premium Membership has been set to not renew, so you will not be charged moving forward." The website and everything they stand for is MEDIOCRE, what a scam. This company has no morals, ethics or company values. I wish I would have checked out their low reviews prior checking out their website.

We joined sittercity and paid the subscription fee of $40/ month in order to find a nanny. Many of the sitters either didn't respond, said they were no longer working as sitters, or were booked up completely. Our description of the ideal candidate was detailed with thorough info and I don't think we asked too much. We were also flexible with pay. Basically the site is outdated and doesn't do a great job with matches. We spoke with support and they were rude, curt, and basically said we were paying just to be on the site but they didn't offer any inclination that we would be successful. No value found and with the crappy customer service it was a no brainer that we cut this service so quick. We wanted a refund- but I guess that isn't possible. They lost our business.

This website has the worst sitters and childcare in the city. They don't have integrity and treat their sitters with no integrity as well. There are much better childcare websites in Charlotte much better.
Thanks for taking heed. This is for you and your children's benefit.

Sittercity got me the job I currently have now, so from that perspective I really can't complain. Since I acquired that job, I've had 5 other people reach out to me asking for my services which was awesome! I will say though, before all that, I applied to about 4 jobs and never got a response. I feel that you almost have to wait for a parent to reach out to you instead of applying for the job yourself which sounds a little backwards but that was my experience. Babysitters and nannies are in high demand right now, so don't sell yourself short by asking for only 8-10 dollars an hour. You're worth more than that, and most parents on Sittercity offer more than that :) Also, there are several posts on Sittercity that ask for you to be CPR certified. They are usually higher paying jobs so I'd recommend getting it done! I did it and it was just 4 hours of an evening. I think that wraps it up. Sittercity is really a great service! Give it a try :)

We prefer Care.com. Many more applicants and easier to search. We never met anyone, much less hired them, from Sittercity.
Sittercity charges you a monthly fee of $35, never emailing you to tell you you are going to be charged, so if you don't cancel, you will get a monthly charge on your credit card with no notice from Sittercity. It should be illegal to charge a monthly fee without an email from Sittercity with a statement. I requested a refund, and they gave me back a third of what they charged me. Very disappointing.

I am an experienced nanny and now daycare teacher. I was hoping to continue weekend sitting BUT this platform is not organized. I would not recommend.

I paid $39 to upload a job - that zero applicants applied to. I reached out to the very very few people in the area, and got only two no responses.

I think it is totally unethical to charge people for jobs in geographic areas the business clearly is not up and running in. I will be reporting this to the better business bureau as well.

DON'T USE THIS CRAP SITE.

I signed up to be a sitter and all of a sudden I couldn't log in. I contacted support and they said my account had been suspended. They wouldn't tell me why. I moved to another state and created another account because I did nothing wrong the first time. All of a sudden I can't log in and my account suspended and they once again will not give me a reason as to why. I never had any reviews so it was nothing from that and they will absolutely not tell me what I did wrong. Very sad as I have 14 years professional experience and am very good at my job.

I have been with Sittercity for 7 yrs. I have never had any problems. Just my background check a little slow. I have excellent reviews from parents. I love that I can provide childcare to families and get to know the children I take care of. The company's specialist's always help me and are courteous and professional. Communication is key when working with families. So far so good! I will remain a Nanny/Babysitter on Sittercity!

Everyone is writing bad reviews because they paid for a membership & was auto billed... that's usually how it works though, so umm who's fault is this? I've only been on for a day and a half and was already contacted. Maybe your credentials just don't match what the family is looking for. Don't blame the site for auto billing subscriptions & calling the sitters here "fake" or "thugs". Some of us are real & passionate about helping people. If you get so worked up about not getting a call back, then I sure as sugar wouldn't want my child or parent in your care! Not even my dogs! Take a chill pill & just be patient. Good things come to those who wait & whatever doesn't work out just might not have been for you. Good luck!

I am a 31 year old child care professional. I paid for and recieved a cleared background check through SitterCity. The only thing on my background is ONE speeding ticket in 2017.

I found and still work for two families from this site.

I went to log in and was not able to. I contacted customer service who informed me I was removed from the site.
The only reason they gave was that it was one of the following 3 reasons.
-I'm under 18
-I failed a background check
-I'm no longer eligible to use the platform by reason of "terms&services"

I contacted support via telephone and was told the same thing, and when I requested a supervisor or someone with more information, the agent refused. I requested a supervisor 8 times and each time the agent refused.

So I'm removed from the platform without reason, and no further information can be provided about that. This affects my only source of income, my livelihood.

If a claim has been made against a person, they are to be informed, not just removed without reason.
Is there something happening with my name I need to be aware of? I don't know, since no information was provided!
Seems very fraudulent to me.

In 2013, we needed a backup to our regular sitter and used the service once. It's now 2021 and discovered they have been charging fees ever since, $2240 over that time! The fine print of their contract allows them to start charging a quarterly fee on an auto renewal and if I hadn't questioned my wife why we are still paying for babysitting years after needing the service, they would have kept charging us in perpetuity. Biggest Scam I've ever seen. Never once did they both to ask why we are paying for a service we don't use. Totally disreputable.

Do not register with this company or pay them a dime. It's a total scam. They will take your money and not be able to deliver what they promise. They also do not require sitters to be vaccinated. They should be forced to close. It's that bad.

You are asking for head ache dealing with these people and customer service will mock u after a review.

Cheat company, wants to make money off of peoples mistakes. Thugs as well, don't want to refund even when I called them 2 hours later after registering saying I was looking for nanny lane and you spammed me into thinking you are nanny lane. These guys guaranteed themselves bad reviews and a credit card dispute and loss of credibility. All for mere $35.

I attempted to log into SitterCity after not using my account for over two years, becauseI had found a good sitter, and wanted to reactivate my account. I recieved an error on my password so I reset it. Congratulations, your password has been reset. Tried to log in. Nothing. Customer service sends me a generic response that my account may have been deactivated. Why?

"My apologies. To clarify, we have removed your Sittercity parent account from our platform. Because of this, you are not eligible for membership with the site.

There are three reasons an account would be removed from our platform:

Activity appears similar to common scams
Suspected of unacceptable behavior
Violation of our Terms of Use

Thank you for the feedback."

I respond with.

Thats not very clear... so what was it? What did I do to be removed?

I then create an account with another email.

Response. Your refund is being processed. I was removed from the site on that account too and had to cancel my plans because I cant find a sitter.

Thanks, Sitter City!

I've been on Sittercity now for years. Recently I updated my profile and started receiving more responses to my applications. I found my current nanny job through Sittercity! I still use the app to find occasional babysitting jobs and usually I have no issues. I agreed to do a last minute sitting job yesterday from someone I found on Sittercity. I was suppose to work 8 hours at a rate of
$15/hr. I went to the location and babysat for 10 hours instead of 8, so I was owed a total of $150 for my service. The mom returned and asked that I meet her in the apartment lobby so I did, but once I got down there she was already on her way back up to her apartment. I asked her to cash app me my pay which she pretended to do. I never received my money! I depended on that money to get home and could've been lefted stranded! I've reported this to Sittercity and hopefully this can be taken care of! Sitters should be allowed to review and warn other sitters about patents who don't pay or are looking to scam!