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Sittercity Reviews Summary
Sittercity has 147 customer reviews and ranks 51st in the Childcare category. Common review topics include customer service, sitter city.
I had an account with Care.com but I decided to try SitterCity and I was overwhelmed with the responses I received. Presently I'm working with a family that I'm happy about. Some of the parents are looking for housekeeping, chef, dog walker, tutoring with a foreign language, babysitting and only want to pay less that $20.00 an hour. Many parents are taking advantage of vulnerable people who are desperate to work. I would advise anyone to make sure you have an agreement of do's and don't. Overall SitterCity is very good.
One experience was it for me! These parents don't even care who they leave their children with! The worst part is they can review the sitters but you can't warn other sitters about the terrible parents. I got a foul mouthed lunatic mom who treated me terribly but I can't warn anyone about her? This is a terrible idea and reviews should be given for both parents AND sitters
Hi Cynthia, thank you for taking the time to provide a review. We are sorry to hear about your experience. If you haven't already done so, please contact Customer Success so our team can collect more information on the parent who you were in contact with. Our email is [email protected]. Thank you.
Nannies in sittercities are generally way worse than care.com
No basic background check to join the site as a nanny/or sitter.
People don't respond, no show up for an interview/ no reference.
I paid ~150$ for 3 months and I wasted not only money but also time.
Hi Soyeon, thank you for taking the time to provide your feedback. We are very sorry to hear that you have not had luck finding a care provider on our site. While we do not require background checks in order to join our site, sitters can choose to purchase them through our platform, or parents can purchase one on behalf of a sitter. Please know that all members of the Sittercity community are expected to honor each accepted commitment. We also encourage timely responsiveness on the site as well. We encourage you to provide us feedback on your sitter experience by leaving a review for the sitters you were in touch with. When our members take the time to review sitters, this helps to ensure we have a high-quality community of sitters on our site. You can do this through your account or if you'd like to connect further, please contact our Customer Success team at [email protected]. We hope you're able to find a reliable care provider soon!
If you are going to pay for a membership, better to pay to a site where sitters reply to your job posting. In Sittercity, I contacted several sitters and only one reply but she did not meet our requirments. I signed up to care.com and I got 2 replies in a few hours. I called Sittercity to explain that I paid but I got no response from several sitters but they do no provide refunds. Do not use them! I wish I read the reviews before. This seems to be a recurrent issue in Sittercity. Do not spend you hard erned money in a company who do not care about you or your safety. In care.com, they even provide sugestions about COVID-19 and they give you suggestions of how to ask sitters about protocols they follow due to the pandemic.
Hi Ivonne, we're very sorry to hear that you have not had success while using our site. The sitters on the site are not our employees and they independently network on our site. Depending on the location and timing, sitters can be more or less active - however, we do stress the importance of timely responsiveness on the site. Our number one priority at Sittercity is your trust and safety. Our Sittercity Parent Blog provides multiple articles and resources on how to work with care providers with COVID-19 in mind. For more information on this, please visit: https://www.sittercity.com/parents/making-child-care-work or our Trust and Safety Center: https://www.sittercity.com/trust-and-safety. We appreciate your feedback and hope you're able to find a reliable care provider soon.
I think the site is a scam. I've been on there as a sitter for over two months, have applied to job after job (posted same day) with introductions and qualifications, and have received exactly zero responses from any of the posters. I would assume even one poster would take one minute out of their life to let a sitter know they've either found someone or don't need their services, but there is no response at all. Starting to doubt these "parents" are real.
Hi Terry, thank you for your feedback. I apologize for the lack of responses to your applications. If you are applying for jobs and haven't heard back from any families, know that there are many variables that can factor in after you apply for a job. The family may have already hired someone already, changed their requirements, or have a large number applicants to review. Like any job search, it can take some time to get a response. Once you submit an application, it is ultimately up to the family to reach out to you if they are interested in setting up an interview with you. However, we completely understand your frustration and are currently working on ways to encourage families to respond to applications, even if they have already moved on to other candidates. I will be sharing your feedback with our Product team for future considerations!
If you don't read any other review read this one! Not 1 family on Sittercity is willing to do things legally and take out taxes! If you get an offer then ask about taxes they will rescind the offer no matter how interested they were. They all expect you to want to get paid under the table! Unbelievable! Wierd how it forces you on here to give at least 1 star or you can not submit your review!
Hi Tammy, thank you for providing this feedback for our team. We are sorry to hear that you weren't able to connect with a family who was willing to be on the same page with you in terms of payment. We have partnered with a payroll service which makes it easier for families to pay nanny taxes. Please feel free to reach out to our team at [email protected] so we can provide these resources to you for future reference. We will be sure to pass your review on to our Marketing team to ensure our families are aware of these services.
0 stars!
These Sittercity scumbag Thieves started charging my card and I never subscribed as a premium member. I never even used their service! They are a rip off and get you to put your card to even get a quote for a sitter which is insane cost and then they act like you enrolled in premium membership. They are dirtbag con artists and criminal! DO NOT USE THESE A-HOLES!
Hi Jason, I'm sorry to hear about your disappointment with your membership on Sittercity. Members may post a job, receive applications to a job and search care providers under our Basic (free) membership. If a member would like to communicate with care providers on the site, it is necessary to upgrade to the Premium membership. All of our Premium Membership plans are subscription based. Once the subscription is upgraded to our Premium membership, it automatically renews unless canceled and is non-refundable, as stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. Please feel free to contact our Customer Success team at [email protected] if you have any further questions.
Check google images for the pictures, they all come back to ads. Those are stock pictures. Those are not real people. This is a fake site. DO NOT SUBSCRIBE
Hi Sarah, thank you for your feedback. While we do use stock imagery for marketing materials, the jobs that are posted on the site and the care providers who are looking for work are valid and real. Keep in mind, Sittercity is a public site. Some scammers do find a way through registration, but we scan our site daily for this type of activity. If you ever have any concerns about a member on our site, please contact our Customer Success team by emailing [email protected]. We're happy to look into any concern further.
I wrote a brief review for a nanny and submitted it. However, when I was trying to edit/retract the review, I found there was no such an option. How stupid it is!
Hi Andy, thank you for taking the time to provide us your feedback. We apologize for any inconvenience you ran into when editing your review. In the future, you can reach out to our Customer Success team by emailing [email protected] for assistance in this matter. I will be passing along your feedback to our Product and Tech teams as a request for future consideration.
So after reaching out and talking on the phone with countless people they don't show up for the interview or say one thing and when hired don't show up for the job. The people applying for work on this site are either scammers or lazy entitled millennials who show up when they feel like it. Horrible absolutely horrible unreliable people. Not one did well.! Months and months of search. Just give up... Use Bambino which offers free membership or urban sitter apps
Hi Julia, Thanks for taking the time to leave your feedback and we are sorry to hear about your experience. The trust & safety of our members is something we take very seriously. Keep in mind, Sittercity is a public site. Some scammers do find a way through registration, but we scan our site daily for this type of activity. Although some of them stay on the site for a short period of time, our Trust & Safety team is eventually able to identify these accounts and remove them.
We do our best to verify sitters. You can read more here: https://support.sittercity.com/hc/en-us/articles/360007314053-How-does-Sittercity-authenticate-sitters-
While we are sad you didn't find a suitable sitter on our site. We are happy to hear you found one elsewhere.
This organization should be ashamed. I cancelled my membership but it continued to auto renew. When I called in to cancel they would not issue a full refund. I asked to speak with the head of customer support they refused. Terrible treatment and fraudulent behavior during a pandemic.
Hi Paige, thank you for taking the time to leave your feedback! I'm sorry to hear about your disappointment with your membership on Sittercity. We don't escalate billing-related manners to our management. When you reached out, we were able to process three full refunds of $37.10 back to your account. All of our Premium Membership plans are subscription-based. Once the subscription is upgraded to our Premium membership, it automatically renews unless canceled and is non-refundable, as stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team.
It's a RIP off! They will charge you $50 just to view their content. And its non refundable. Viewing their site just to look at their content is not worth the price.
Hi Anthony, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. All of our Premium Membership plans are subscription-based. Once the subscription is upgraded to our Premium membership, it automatically renews unless canceled and is non-refundable, as stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team.
I signed up for their one month plan in August. Considering they give the option of 1 month, 3 month and 1 year, the scam they are running is getting people to choose the one month option and then auto billing them. They then refuse refunds and claim it was clearly stated. I purposely went with this site because it didn't have a recurring fee and now I've been charged for 6 months of a service I didn't intend on using. I am planning on reaching out to the better business bureau on Monday. Ridiculous.
Hi Alissa, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. When you reached out to us, we were able to issue you a refund for the most recent charge and explained the following; all of our Premium Membership plans are subscription-based. Once the subscription is upgraded to our Premium membership, it automatically renews unless canceled and is non-refundable, as stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use (https://www.sittercity.com/terms). We’ve found that most families prefer to have ongoing access to message local sitters. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We apologize for any inconvenience this may cause and hope for your understanding.
I joined Sitter city with a wonderful profile. I have been a Nanny for over 15 years and have awesome experience and credentials ( Special Education Teacher, Certified Early Intervention Developmental Specialist and Certified Newborn care Specialist) Also excellent references to prove. Yet my membership was discontinued due to an inadvertently bad background check. I have since run several other background checks with various companies and all have come back good. Yet I am not allowed to ever open another account. I have since created my own babysitting website with great results. (njsitter.com)Its such a shame. I would have loved to continue to use Sitter city. Now i would never recommend them to anyone
Hi Cathy, we're sorry to hear of your disappointment with our background check process. As we previously mentioned when you reached out to us, when something comes up on a background check, a sitter must dispute the process with Sterling our background check vendor. Once Sterling finds these records are no longer in your Motor Vehicle Record, they can verify this on their end, and we would offer you a new check to submit. We know that this isn't ideal, and hope to have this be an easier process in the future, but for now, this is the best protocol to maintain our safety procedures.
I made an account and paid for a simple background check. I entered all of my information and it wouldn't go through. I emailed the only email that they have and got a response a few days later asking me to send in a picture of my SSC and my Drivers license. I went ahead and did that and waited a few days. I got an email back saying that the pictures weren't clear enough so I resubmitted them. A few days later they said that they would give me another free background check because of all of the trouble. I then tried to log into my account and it wouldn't work. I kept on getting sent to a webpage that said error 404. I even tried using different web browsers to see if that would fix the problem but it didn't. Since then I've been getting bombarded with telemarketers and other scam phone calls. I wouldn't be surprised if my identiy got stolen. I don't recommend this website and I also wasn't able to get a refund. Luckily I haven't been charged extra over the past few months. My condolences go out to those who are still getting charged.
Hi Zeke, thank you for your feedback and we do apologize for this happening. We would like for you to reach out to us by emailing [email protected] so we can get this sorted out for you!
I canceled my subscription months ago and still have money being taken out every month. Actually it happened twice this month...
Hi Annie, please contact our customer success team by emailing [email protected] so we can get this sorted out for you!
I have worked in child care in several different settings for 4 years now and also currently work for another family through Care.com but thought Id find another family through SitterCity once this family no longer needed me. Having done multiple background checks before for schools and Care.com I thought this would be no problem. Well boy was I wrong, they not only denied me a badge but also revoked my membership and wont give me a reason why and wont reimburse me for the nearly $50 background check that they said came back with problems. Funny considering I have a clean driving record and have a clean criminal background. This site is a scam, go to Care.com.
Hi Thomas, we're sorry to hear of your disappointment with our background check process. We would recommend to review what is covered with each background check here: https://www.sittercity.com/background-checks/whats-covered. If you have further questions, please reach out to our team. Thank you.
I thought maybe I could get a job from them but when someone asked to run a background check on me sitter city's website wouldn't let me plus the suspended my account :( so I lost the job because the family thought I wasn't interested, it makes me so mad because i was being so polite and they didn't give a dime about me or even contacting the family and letting them know what had happened i ask them to and they stopped answering my :(
Hi Jenny, thank you for your feedback and we do apologize for this happening. It does appear we have continued communication with you in regards to your account. If there is anything you'd like to discuss further, please feel free to reply to our last email and we will be sure to follow up with you.
I wish I had seen this before wasting my money. These people should not be allowed to run a website. This site is a joke and a total waste of your money. SAVE YOUR MONEY! Go to Care.com if you want a real service.
Hi Theresa, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. All of our Premium Membership plans are subscription based. Once the subscription is upgraded to our Premium membership, it automatically renews unless canceled and is non-refundable, as stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use. We do have a Basic (free) membership option for members who want to browse the site to first see if it's the right fit for your needs before upgrading.
They are not helpful at all and they make it almost impossible to cancel your subscription! Worst experience ever.
Hi Magdalena, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. All of our Premium Membership plans are subscription based. Once the subscription is upgraded to our Premium membership, it automatically renews unless canceled and is non-refundable, as stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We appreciate your feedback and will take it into consideration to improve our processes moving forward.
Hi Lisa, thanks so much for taking the time to leave your review. We're happy to hear that you've been able to find a family through our site! Making these connections is what we're all about -- happy to have you here!