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Sittercity Reviews Summary
Sittercity has 147 customer reviews and ranks 51st in the Childcare category. Common review topics include customer service, sitter city.
Do not use! I lost money. Paid for subscription, ambiguous job postings, paid for background check, background check was cleared but never appeared on my profile! They billed me again so they got free money with no contact. DONT FALL FOR SITTERCITY. VERY POOR ALL AROUND. BIG SCAM
I believe that I didn't consent to auto renewal when I signed up. They charged me more money every month after the initial month. When I called customer service trying to get a refund of the auto renewal on the same date, no one answered the calls.
Hi Vy, thank you for your feedback. We do apologize that you were unable to get in touch with a Customer Success representative when you initially called in. All of our Premium Membership plans are subscription based. Once the subscription is upgraded to our Premium membership, it automatically renews at the full price unless canceled. This is stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use. You may cancel the membership at any time through your Account Settings or by contacting our team. It appears your account inquiry was addressed by a Customer Success representative through email. Please follow up on that email should you have any additional questions or concerns.
ALL TRASH ON THIS SITE! TRASH TRASH TRASH TRASH!...@ To leave a review you have to put a 100 characters so I am! Done being online with these scam sites!
Hi Donna, we apologize for your experience. We would like to speak with you to better understand the issues you are encountering, especially if you were encountering scam no the site. Sittercity is a public site. Some scammers do find a way through registration, but we scan our site daily for this type of activity. If you see similar jobs posted by the same member or are receiving similar messages, this is because they have come back in and created a new account. Although some of them stay on the site for a very short period of time, our Trust & Safety team is eventually able to identify these accounts and remove them. We also will send a notification to you of a scammer's removal if you were communicating with them through Sittercity's messaging system. For more information please check out our Trust and Safety center: https://www.sittercity.com/trust-and-safety/sitters. You can also email us at [email protected]. We're here to help!
Signed up for Sittercity for three months for a Premium membership. Found out only through my bank that they'd renewed my membership and charged me for three additional months at the end of the initial three month period. They never sent any notification that they'd be charging me again.
In case Sittercity reads this, please don't bother responding with the standard "All of our Premium Membership plans are subscription based and automatically renew..." message. It's ridiculous that you repeat this message when the more obviously correct response should be to stop automatically renewing or at minimum notify members of impending renewals (as most other subscription services do). There's a reason your ratings on this and other review sites are so low.
Hi Greg, thank you for reaching out to us and we are sorry to hear about your disappointment in your membership subscription. Our Premium Membership subscription plans automatically renew unless canceled in order to avoid disruptions, as we’ve found that most families prefer to have ongoing access to message local sitters. Notification of renewals are sent to members based on what is required state by state. We wish you luck with your child care search and are here in the future if needed.
This site is a complete scam and they have the absolute WORST 'customer service' representatives! The lady, if I dare call her that was incredibly unhelpful, rude, arrogant and extremely argumentative! She got very loud and combative with me because her business had done wrong! Do NOT give these people or time or business! The BBB was definitely not happy when I called them!
Hi there, thank you for your feedback and we're sorry to hear of your disappointment. If there's anything further we can assist you with, please feel free to send us an email at [email protected]. Unfortunately there is no contact information provided through this site linking to your account, but I would be happy to review your account further.
I really thought this app would help me with jobs but it sucks and the app sucks more than the website. It's boring and if you're a sitter you don't need to pay for your background check it's optional but I really wanted to get mine checked but asked if I needed a social security and they said yes and closed my account for no reason while other people still remain with no background checks and have their accounts open. Not fair. And if moms want to get a hold of you they have to pay to message you. I'd rather leave my number on bulletin boards outsides of stores or laundry rooms than create a new account. Don't waste your time
Hi Liz, thank you for your feedback. In order to be eligible to continue as a sitter on Sittercity, you must have a permanent U.S. address and a valid U.S. social security number. I do apologize for any inconvenience, but there is no way to continue creating an account without first meeting these criteria.
I signed up for three months then cancelled so I wouldn't be charged. They have no record of that (of course) The website didn't work half the time. Not only did I not find a sitter I was charged again in three months. Per their policy they do not give refunds under no circumstance. I didn't mind paying for the first three months but I didn't authorize the next. You can call but nobody answers. I did get a same email response. It only regurgitate their policy of no refunds. I love this part- they "find most families prefer ongoing access to their website." SCAM written all over this site. Just don't.
Hi Heather,, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. We assure you that we have reviewed our back-end data and unfortunately, did not see an attempt to cancel the subscription prior to you reaching out to our team on 1/03. When subscriptions are cancelled, we will send our customers an email confirming the cancellation has taken place. We do appreciate your business and are sorry to hear that you were unable to find a care provider through our site. We wish you all the best in your future childcare search.
The only part of the website that worked great for me was the signup process when they take your credit card info. Everything else has been a nightmare. Broken links, when I receive a msg I click the link to open and it takes me to a 404 page. I tried to cancel my subscription and again, 404. So I tried calling, and their customer service is like calling someone you know - if they're not available, just try again later. No option to leave a VM even. Awful website. I find it frustrating that they give no refunds even if you can't use the service.
We are sorry to hear of your disappointment with our website and your subscription, and for any trouble getting in touch with our team. We would like to look into the errors you were receiving further so that our technical team can fix the issues. Please feel free to send our Customer Success team an email at [email protected] with detail of where you are encountering errors. We will be happy to assist you in cancelling your subscription, or further rectify any issue you've run into. Our Customer Success line is open Monday-Friday, 8am-4pm CST. Thank you.
I signed up just wanting to try for a month but the 3 months looked decent just in case. I knew I needed to let them know when I was done so I wouldn't get charged again and I made a note to do so, but when you have a newborn along with 3 other kids and move to a new state all at once, it's hard to stay on top of everything. Low and behold I did not need the service anymore as we found a sitter through friends, and had been meaning to send an email. It was clear I hadn't logged in to use the site for over a month and wasn't needing the service. So one day late to "cancel" and they give NO grace. Wow. That's poor. I won't use their service and they want to still take $ from me. What fraud. All they want is the money and for people to forget. I will never use this site again. Awful customer support.
Hi there, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. All of our Premium Membership plans are subscription based. Once the subscription is upgraded to our Premium membership, it automatically renews unless canceled and is non-refundable, as stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use. We understand that life is busy and we're sorry to hear that you missed the cancellation date. If there's anything we can assist you with for future child care needs, please don't hesitate to contact us.
They constantly take money out of your account without telling you - BEWARE!
They place you in an auto-payment program without your consent
Please write to the BETTER BUSINESS BUREAU of Chicago about their unethical business practices, they should not be allowed to scam people.
Thank you for the feedback, and we understand you are frustrated.
However, In order to purchase the subscription you purchased, you had to input your credit card number and select the subscription option of your choice. Once the subscription is upgraded to our Premium membership, it automatically renews unless canceled and is non-refundable, as stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use.
Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We have reviewed your account and you in fact did not cancel before the charge renewed - you reached out to us after the charge had already processed. For these reasons, we will not be issuing a refund. Your account has been set to downgrade and will not be charged further. We wish you all the best in your childcare search.
Read the reviews,,, ripoff,, they will constantly withdraw from your bank account till you catch it... says 1 or 3 month for a fee,,,, doesnt say that it never stops,,, never again
Hi Mike, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. All of our Premium Membership plans are subscription based and automatically renew unless canceled, as stated on the sign-up page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We understand that life is busy and it can be easy to overlook our auto-renew policy. We routinely review our communications, and your feedback is very helpful as we look to reduce the potential for confusion.
Site says it is free to post, but after you post they tell you that you can't view the replies unless you pay $35. Once you pay they sign you up for $35 per month without telling you and charge your credit card even after you cancel the service. No notifications if someone does happen to apply for your posted job, and it seems that sitters don't get notifications of IMs either since they never reply. Refused to refund the amount they charged after I cancelled. I have disputed the transactions with my credit card provider.
Hi Tek, thanks for the feedback, and we understand you are frustrated. However, In order to purchase the subscription you purchased, you had to input your credit card number, and choose the subscription of your choise. It's not possible to unintentionally purchase a subscription. Additionally, all of our subscriptions renew until cancelled and are non-refundable. This is stated on the purchase page, on your receipt, and in your Help Center. All members are notified through both their account inbox, as well as the email we have on file, once you received an application to a job you have posted and the same goes for our caregivers for when a message is received.
As most of you I was looking for someone to care for my kiddos. This site has you sign up for a month and they turn it to a recurring payment. Then terrible customer service and dismissal. They would not refund the 70 dollars and are keeping my account open even after requesting to have it closed. Its 4 days past the billing cycle and they're refusing to provide reimbursement even at a prorated rate. And still no babysitter that is a good fit for my kiddos.
Hi Angelena, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. All of our Premium Membership plans are subscription based and automatically renew unless canceled, as stated on the sign-up page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We understand that life is busy and it can be easy to overlook our auto-renew policy. We routinely review our communications, and your feedback is very helpful as we look to reduce the potential for confusion.
Very limited selection of care providers. Got just two responses for the job posting. Idle for 3 next 85 days. Auto renew without any notification. I called 30 min after auto renewal made to my credit card, would not waive. Spent $140 for 2 responses that didn't workout. Customer service keeps referring to the auto-renewal policy No exceptions. Care.com worked much better for me.
We're very sorry to hear that you have not had success while using our site. Because Sittercity is simply an online meeting venue for families to connect with independent sitters in their area, we cannot provide any guarantees.
The sitters on the site are not our employees and they independently network on our site. Depending on the location and timing, sitters can be more or less active and it's ultimately up to each individual sitter to decide whether or not they would like to respond. However, we absolutely do stress the importance of (timely) responsiveness and professionalism to all of the sitters on the site.
DO NOT SIGN UP FOR THIS SERVICE! THEY BILL YOU QUARTERLY AND DO NOT SEND EMAILS TO REMIND YOU OF YOUR SUBSCRIPTION. THEY CLAIM THOSE EMAILS MUST GO TO JUNK OR SPAM!
I INTEND ON A SMALL CLAIM SUIT AGAINST THEM. THERE ARE MUCH BETTER IN TOUCH SERVICES IN YOUR NEARBY HOME STATE. DO NOT USE THIS SERVICE! BAD.
Hi Molly, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. All of our Premium Membership plans are subscription based and automatically renew unless canceled, as stated on the sign-up page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We understand that life is busy and it can be easy to overlook our auto-renew policy. We routinely review our communications, and your feedback is very helpful as we look to reduce the potential for confusion.
Signed up for a three month package. Kept getting charged afterwards yet did not receive any notifications that I was getting charged. Contacted customer service to request a refund and they refused. I see there are many other similar experiences here.
Hi Steve, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. All of our Premium Membership plans are subscription based and automatically renew unless canceled, as stated on the sign-up page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We understand that life is busy and it can be easy to overlook our auto-renew policy. We routinely review our communications, and your feedback is very helpful as we look to reduce the potential for confusion.
You sign up for a month and they turn it to a recurring payment. Then terrible customer service and dismissal. Anyone in for a class action suit?
Hi there, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. All of our Premium Membership plans are subscription based and automatically renew unless canceled, as stated on the sign-up page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We routinely review our communications, and your feedback will be passed along to the rest of our team.
Bad customer service. Sitters don't reply. Don't waste your money. Bad customer service. Sitters don't reply. Don't waste your money.
Hi Julia, we're very sorry to hear that you have not had success while using our site. Because Sittercity is simply an online meeting venue for families to connect with independent sitters in their area, we cannot provide any guarantees. The sitters on the site are not our employees and they independently network on our site. Depending on the location and timing, sitters can be more or less active and it's ultimately up to each individual sitter to decide whether or not they would like to respond. However, we absolutely do stress the importance of (timely) responsiveness and professionalism to all of the sitters on the site.
The site is a scam. They will take your CC # and run it monthly even if you sign up for one month. There are no good providers on this site. It was a huge waste of time and money.
Hi Deanna, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. All of our Premium Membership plans are subscription based and automatically renew unless canceled, as stated on the sign-up page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We understand that life is busy and it can be easy to overlook our auto-renew policy. We routinely review our communications, and your feedback is very helpful as we look to reduce the potential for confusion.
After multiple emails and phone calls we finally got through to someone who would not refund our money after an auto renewal that we caught just hours after it went through. Worst service. Do not use. Imagine what this means to the rest of their business model.
Hi David, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity, and for any trouble you had getting in contact with our team. All of our Premium Membership plans are subscription based and automatically renew unless canceled, as stated on the sign-up page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We understand that life is busy and it can be easy to overlook our auto-renew policy. We routinely review our communications, and your feedback is very helpful as we look to reduce the potential for confusion.
Hi Mary, thank you for providing your feedback. We apologize for your disappointment in your subscription. Please note, all memberships are subscription based and renew until cancelled. Members can cancel their subscription at any time through their Account Settings or by contacting our team. We would like to look into the issue you've reported with your background check. If you could please contact us at [email protected], that would be great. Thanks!