Sittercity

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Sittercity Reviews Summary

Sittercity has 147 customer reviews and ranks 51st in the Childcare category. Common review topics include customer service, sitter city.

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New York
1 review
1 helpful vote
Follow Eleni K.
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I was removed from sitter city for apparently no reason I worked for this lady for four months and she decided one day after four months not to pay me that is not cool. She contacted Cedar city and had me removed when I contacted Cedar city and I told them that she didn't pay me, and that she was bipolar. She was taking anti-depressants sitter city did nothing about it but meanwhile, this lady looked for a babysitter, every three months I'm a hard-working, trustworthy person. Why am I getting this treatment?sitter city just doesn't care, they do not deserve any stars, but there's no option for

Date of experience: March 27, 2023
Sittercity C. Sittercity Rep
over a year old

Hi there, thank you for taking the time to leave your feedback. We take the trust and safety of our users very seriously, and our trust and safety team is always monitoring the site. Members are removed from our platform for one of three reasons: They are found to be under 18 years old. They failed an identity authentication or background check, or they are no longer eligible to be on our site based on our Terms of Use. We encourage you to review our Terms of Use here: sittercity.com/terms

Missouri
4 reviews
22 helpful votes
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Bad News
March 24, 2023

You get no responses unless they are scammers. I had someone, obviously from another country, trying to scam me by asking for my bank information. Came up with this ridiculous story. You'd have to be an idiot to believe it but I guess people actually do. It doesn't say when the ad was posted so you don't know if you're applying to jobs from ten years ago or two days ago. Just a horrible experience.

Date of experience: March 24, 2023
Sittercity C. Sittercity Rep
over a year old

Thanks for taking the time to leave your feedback. The trust & safety of our members is something we take very seriously. Keep in mind, Sittercity is a public site. Some scammers do find a way through registration, but we scan our site daily for this type of activity. Although some of them stay on the site for a short period of time, our Trust & Safety team is eventually able to identify these accounts and remove them. We also notify you of this if you were communicating through the site's messaging system. Please reach out if you are ever concerned that you are in contact with a potential scam account.

Massachusetts
1 review
7 helpful votes
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Horrible
March 20, 2023

I have never had so many parents be so unprofessional on any site or agency I have ever worked for-people scheduling phone interviews or in person and just not showing with no message to cancel. Maybe its the anonymity of the whole site that makes parents think this is ok behavior, but its just plain rude. If you no longer need someone or have to reschedule-just email. Send a text. Call.

Date of experience: March 20, 2023
Sittercity C. Sittercity Rep
over a year old

Thank you for taking the time to leave your feedback. This is definitely helpful as the team works to improve the user experience of the app. I will be sure to take this back to the team.

Georgia
1 review
5 helpful votes
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Sittercity only cares about parents
March 16, 2023

I've been using Sittercity to find jobs for over 15 years. I have never received a bad review until a few weeks ago. I took a job with a lady whose father was in the hospital and needed me to come and watch her son for three hours in the morning. Upon arriving, the mother runs out the door before I even get a chance to look around at my surroundings. When I finally did, there were bugs everywhere. Cockroaches, of all sizes crawling up the walls all over the floor. There was trash all over the house. It had a horrible smell and they were cans of bedbug spray on the counter. I text the mom told her I wasn't feeling well. In hopes that she would hurry home. And I made sure that I periodically checked on the sleeping child. When she arrived, I ran to my car, hoping to never see or hear from her again. I didn't even care if she paid me. I just wanted out of there. Unfortunately she reached out to me for more work. I'm guessing she got angry because I didn't respond fast enough and left me a terrible review. The nerve of her. I could have reported her. There were literal bugs, crawling above the little boys bed. But against my better judgment, I decided to leave the situation in the past because maybe she was going through a hard time with her father being ill. Biggest regret. When I called customer service. They said there's nothing they can do once a review is posted by the parent only the parent can remove it. Even if it's untrue. What an awful policy. They should be ashamed of themselves.

Date of experience: March 16, 2023
Sittercity C. Sittercity Rep
over a year old

Hi! Thank you for leaving your feedback. This is definitely helpful as the team works to improve the user experience of the app. I will be sure to take this back to the team.

Illinois
1 review
0 helpful votes
Follow Lesbia R.
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No pay for a hired nanny position
February 16, 2023

Hi I'm a nanny I'm sitter city and I'm writing this rewind so all of the sitters and nanny are aware of this person name Shanna Thomas she lives in Libertyville Illinois she hired me as a nanny and I worked for her almost a month but unfortunately I couldn't worked for her anymore and I let her know that and I asked her to pay me which she never did at the beginning of the job she was good with me but it's sad that she never pay know knowing I have kids to support.

Date of experience: February 16, 2023
Sittercity C. Sittercity Rep
over a year old

Hi! We are sorry to hear that you are experiencing this! We certainly would like to look into this further. If you could please contact our Customer Success team at [email protected].

Florida
1 review
4 helpful votes
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Not Good
February 16, 2023

I had 2 girls here from sittercity. They allow just anyone to post that the have experience with kids. These girls didn't even talk to my kid had no idea how to play or interact with him.they just let anyone out there say they have all kinds of experience. And know nothing about children.i can't believe I paid for this.

Date of experience: February 15, 2023
Sittercity C. Sittercity Rep
over a year old

Hi there, thank you for taking the time to leave your feedback! We are sorry to hear that you are experiencing this issue. We certainly would like to look into this further. If you could please contact our Customer Success team at [email protected], we will collect more information and help trouble-shoot this with you.

Oregon
1 review
2 helpful votes
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Scam
January 12, 2023

No job.
Deceived, conned, prompted into background check w a promise for refund.
Then no refund.
Ridiculous, cheap, deceptive, manipulative.

Date of experience: January 12, 2023
Sittercity C. Sittercity Rep
over a year old

Thank you for taking the time to leave your feedback! We are sorry to hear that you are experiencing this issue. We certainly would like to look into this further. If you could please contact our Customer Success team at [email protected], we are glad to review this for you!

Virginia
3 reviews
11 helpful votes
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BBBureau!
January 10, 2023

Do you see all these BAD reviews? ALL of these people cannot be wrong. This service is not good for the person providing the service nor for the person who is trying to receive a service. Just a hot mess of a scam. These reviews have warned you; wish I had seen them before WASTING my time PAYING $.

Date of experience: January 9, 2023
Sittercity C. Sittercity Rep
over a year old

Thank you for taking the time to leave your feedback. This is definitely helpful as the team works to improve the user experience of the app. I will be sure to take this back to the team.

California
1 review
4 helpful votes
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Don't waste your time
January 5, 2023

Customer Service, Specifically Jessica G, is no help. Take note of alllllll these reviews of sitters who have done an amazing job and got bamboozled by SitterCity. Silly that a background check is a more important way to authenticate a person rather than an ID, social card, or 5 star reviews. Such stressful customer service and situations. 10/10 would not recommend

Date of experience: January 5, 2023
Sittercity C. Sittercity Rep
over a year old

Oh no! We sincerely apologize for the troubles you've had with the service. Thank you for your feedback!

District of Columbia
1 review
0 helpful votes
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The platform takes basically zero responsibilities for quality of sitters and/or background checks. You pay for a year-long membership but may only be on the platform for a week. No refunds either. Buyer beware!

Date of experience: December 15, 2022
Sittercity C. Sittercity Rep
over a year old

Hi, there, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. We actually do have a search method to list sitters with background checks actually completed! If you need assistance with searching on the site, please contact our Customer Success Team at [email protected]. Lastly, all of our Premium Membership plans are subscription based. Once the subscription is upgraded to our Premium membership, it's non-refundable, as stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use.

California
1 review
5 helpful votes
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TRASH
November 27, 2022

I spend money for basic criminal check because apparently that's the only way to complete your profile? Weird. But anyway, I got charge and minutes later, I got an email saying something went wrong with my payment EVEN THOUGH I GOT CHARGE. It's stressful and not worth it to try. Customer service sucks, everything sucks and never get my money back.

Date of experience: November 27, 2022
Sittercity C. Sittercity Rep
over a year old

Hi there, thank you for taking the time to leave your feedback! We are sorry to hear that you are experiencing this issue. We certainly would like to look into this further. If you could please contact our Customer Success team at [email protected], we will collect more information and help troubleshoot this with you.

North Carolina
1 review
0 helpful votes
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Also very dissatisfied
November 8, 2022

There's no refund and you can't run a background check. With the membership you get the ability to post a job and message applicants. That's it. You can do that for free on a lot of other sites!

Date of experience: November 8, 2022
Sittercity C. Sittercity Rep
over a year old

Thank you for taking the time to leave your feedback. This is definitely helpful as the team works to improve the user experience of the app. I will be sure to take this back to the team.

North Carolina
1 review
1 helpful vote
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Expensive and no sitters
October 30, 2022

This site is very expensive and every "applicant" didn't even reach out to me themselves. There must be some algorithm that sends someone every week to make you think that you're getting interest because for weeks I would reach out to these "applicants" and would never hear back. I'd also get applicants from 100 miles away which is obviously not a viable option for a regular babysitter. Care.com is a much more reliable site and service. This one seems like a complete hoax. Also cancelling your subscription is extremely difficult to do through their website. For starters, they require you to log in from a desktop to begin the cancelation process. Thankfully I have an iPhone and was able to cancel it through settings/subscriptions. Don't get this app

Date of experience: October 30, 2022
Sittercity C. Sittercity Rep
over a year old

Thank you for taking the time to leave your feedback. This is definitely helpful as the team works to improve the user experience of the app. I will be sure to take this back to the team.

Pennsylvania
1 review
5 helpful votes
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Ridiculous Service
October 8, 2022

I am a extremely experienced and qualified nanny/babysitter who has always received stellar reviews and recommendations from the families I have worked for. I ran a background check through sittercity and was banned from the site due to a minor traffic violation I received SEVEN years ago. Absolutely ridiculous. No wonder families have trouble finding good applicants. Luckily the families I had been in communication with before I was banned thought this was ridiculous as well and are still hiring me.

Date of experience: October 8, 2022
Sittercity C. Sittercity Rep
over a year old

Hi Caitlin! Thank you for taking the time to leave your feedback. We take the trust and safety of our users very seriously, and our Trust and Safety Team is always monitoring the site. Members are removed from our platform for one of three reasons: They are found to be under 18 years old. They failed an identity authentication or background check, or they are no longer eligible to be on our site based on our Terms of Use. We encourage you to review our Terms of Use here: sittercity.com/terms

California
1 review
2 helpful votes
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Horrible Customer Service
September 23, 2022

I am a very qualified babysitter, I have been working with children for over 7 years, was a camp counselor, girl scout leader, and now I am an EMT the specializes in Pediatrics and Neonatal care. The ID verification link they sent me would not open, I then emailed them and they said it was the end of their business hours and they would send me a link the next business day. I then got an email with the options of paying for a package to check my ID, for over $30. I decline and decide to wait for them to send me the new link. The next day roles around and they have blocked me from being able to work for the site. I then email customer service again asking what the issue is, and Adrienne S. Says, " Nothing Further, Solving out". They are horribly unprofessional, and lazy. I will take my skill and experience to a company that knows how to communicate.

Date of experience: September 23, 2022
Sittercity C. Sittercity Rep
over a year old

Hey Kira! We are sorry to hear about your experience! Please contact our Customer Success Team at [email protected] so they can look further into this matter. Hope to hear from you soon!

Minnesota
1 review
1 helpful vote
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PURE SCAM
September 2, 2022

Omg this sittercity is pure pure scam.
Just this past weekend we were looking for a date night babysitter, I paid $39 dollars so I could get messages and respond to babysitters. One of them,"Kim" asked us if we could drop our child to her home because she didn't want to drive 15mins to our home. My husband and I had to cancel our date night plans. I tried calling the next business day(Monday) and no one answered. So I emailed them requesting for my refund and Adrienne replied and said NO REFUND because I signed up for premium, like how did this happen because anything premium is very visible and most of the time you see it and just choose what's best for you and not premium because in most cases and anywhere, it's more money.
No parent should waste their time with this place, they don't even have a website, such scams.

Date of experience: September 2, 2022
Sittercity C. Sittercity Rep
over a year old

Hey there! We apologize to hear that you didn't enjoy your experience with our platform. On the Monday that you called, our phone lines were closed due to the Labor Day Holiday.

It sounds like you upgraded to our premium subscription successfully. Because Sittercity is simply an online meeting venue for families to connect with independent sitters in their area, we cannot provide any guarantees.

The sitters on the site are not our employees and they independently network on our site. Depending on the location and timing, sitters can be more or less active and it's ultimately up to each individual sitter to decide whether or not they would like to respond. However, we absolutely do stress the importance of (timely) responsiveness and professionalism to all of the sitters on the site. As far as the sitter that you didn't have a good experience with, it would be helpful to other users on the site to review that individual on their profile.

As stated on the purchase page and your receipt, we have a no refund policy. On our website, Sittercity.com, you can access your account and view our 3 options of premium subscriptions. If you have any questions or concerns, please reach out to our Customer Success Team at [email protected]!

Georgia
1 review
1 helpful vote
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Pay is too low
July 10, 2022

Pay your sitters more if you want better quality workers, they take over your job as a parent. Your ad is belittling babysitters.

Date of experience: July 10, 2022
Sittercity C. Sittercity Rep
over a year old

Hi Mark!

It seems like you didn't have much luck finding the right family that would pay how much you preferred. We completely understand how this would be frustrating. If we can assist you in any way, please reach out to our Customer Success Team at [email protected]!

Missouri
1 review
4 helpful votes
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What Babysitters? What Nannies?
June 14, 2022

Pure scam and filled with so called Nannies/babysitter who are not really looking for work! They post their schedule with ridiculous hours! You reach out to interview after they respond to your listing, then you hear nothing back. Canceling my subscription asap! Care.com is just as bad!

Date of experience: June 14, 2022
Sittercity C. Sittercity Rep
over a year old

Hi Theas!

We're very sorry to hear that you have not had success while using our site. Because Sittercity is simply an online meeting venue for families to connect with independent sitters in their area, we cannot provide any guarantees.

The sitters on the site are not our employees and they independently network on our site. Depending on the location and timing, sitters can be more or less active and it's ultimately up to each individual sitter to decide whether or not they would like to respond. However, we absolutely do stress the importance of (timely) responsiveness and professionalism to all of the sitters on the site.

If we can help you navigate the site in any way, please reach out to our Customer Success Team at [email protected]!

South Carolina
1 review
1 helpful vote
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OMG SITTERCITY
June 6, 2022

Go somewhere else do not even try this place! Worker or looking for someone it's ridiculous aggravating to even try to get things done on here! Do yourself a favor and go to another place.

Date of experience: June 6, 2022
Sittercity C. Sittercity Rep
over a year old

Hi Pam!

We're sorry to hear about your experience with managing your profile. Please reach out to our Customer Success Team at [email protected] or give us a call at 888.SIT.CITY (888.748.2489). Please note our phone lines are open Monday thru Friday, 8am-4pm CST. We hope to be able to assist you in navigating our site for a much better experience!

Texas
1 review
1 helpful vote
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Sittercity Is an excellent side to find good people to take care of your kids and keep them safe. Pay good and you will find safe and excellent people that you can trust your children with. 5 years 5 star reviews kids and parents love me. Tiring but rewarding career.

Date of experience: May 27, 2022
Sittercity C. Sittercity Rep
over a year old

Hi Angela!

Thank you for taking the time to leave your feedback! We are happy to see you are enjoying Sittercity!