ShopbopReviews 150

I tried to shop a new True Religion shorts from this website. They show you the measurements of the cloth on the online shopping page. But, when I received the order, I found that the measurements are nowhere close to the ones shown on the site. Firstly, they keep us waiting for a long time to receive the order and secondly, they send us such improper orders so irresponsibly. I have never had such a bad experience with any of the online shopping sites before. In fact, now I have really become a great fan of the other fashion shopping site called the fsession.com. I have shopped so many times from them and they have been consistently making me happy with the way they treat their customers.

Horrible Customer Service

I ordered a Cleobella bag from this site. These next days are my worst shopping experience in my life. They kept me waiting for my order whole week without any email confirmation or explaination. When I received my bag, it looks like there is s. O used it before. I sent an email to complain and asked to return it. Once again, I had been waiting for a long long time. Finally, there is an email sent to me but I could not return this order because I did'nt comply their Terms and Conditions. All things I did were sent an email to them. Does sending complaint email to them mean to not comply their Terms and Conditions? I am so disappointed that I did not asked again.

Luckily, I have owned a trendy bag after 3 days order at a new website named fsession.com that my friend recommended me. There is no need to come around and find out the reputed website again because I have Fsession.

I love this site for the inventory they have the discounts (they also have free shipping both ways). I also like that they have a "my hearts" section so if they have new markdowns I can see all my favorite items right away as they sell out fast.
I recently purchased a blouse and then it went from 50% off to 70% off 3 days later. I called customer service and they honored a price match and refunded the difference to my card.
The only reason I give it 3 stars instead of 4 or 5 is that they sell out of my size (xs) quickly.

Excellent experience! I purchased a watch and got the free express shipping due to the amount spent. I made the purchase late night on a Wednesday and by the following Monday it had arrived to me. Very impressive given I live in Melbourne, Australia. The order process was simple and the few communications I received were clear and easy to understand. I would highly recommend this site, especially for any Australian consumers looking to save hundreds on items rather than buying domestically.

Ordered a Tory Burch smartphone wristlet from Shopbop but there was some discoloration on the logo that was pretty obvious. Contacted customer service to have it return internationally and they made everything such a breeze for me. Within a week of returning my item, I received the replacement (which was in perfect condition) as I mentioned I would be away soon after.

The whole customer service experience was nothing but fabulous and I certainly would recommend to anyone who wants to have fuss free shopping and highly commendable customer service.

Superb selection of diff brands. On one shipment, I ordered a Marc By Marc Jacobs item and it was perfectly packaged and I received it in less than 3 days. However, they're shipping options are tricky. For Canadian customers, I highly recommend the Postal delivery option... it's not as fast as the Express delivery
With Shopbop Global option nor the Express delivery option, but there's a lesser chance your parcel will get wacked by import/brokerage fees with the Postal delivery option. I've erred by choosing the Express delivery option and was wacked hard! On a seperate order of another Marc by Marc Jacobs item, I chose the Postal delivery option and got absolutely zero import/brokerage fees... score! :)