ShopbopReviews 150

Horrible customer service! Having a difficult time signing in to member account. So I called 1800# to get help. The CS rep basically said I cant help you. I asked for a manager and after 18 minutes of being on hold, Stephanie got on the phone, she said I'm not sure why you cant sign in and I can't reset your account because you have an AOL email address. She also said she could not take payment over the phone... Neimans, Bloomingdale, Bergdorf and countless other companies take payment over the phone with just basic information... but not shopbop... hummmm... Will NEVER shop here!

In the past I've had a good experience with ShopBop.

Recently they've changed their terms & conditions so that you can't cancel orders anymore. I asked for my order to be cancelled within 20 minutes of placing it, they advised they couldn't. So now I have to wait for the goods to be shipped internationally and pay for the return myself.

Personally I find this insulting. It's so wasteful and greedy, and nobody can be bothered to reply to my customer service queries.

ShopBop, you've lost me for good.

Let everyone be warned that they only care about their sales and not about their customers.

Hard to find items can be found at shopbop the customer service staff is very knowledgeable and well trained. If an item is damaged or off in any manner shopbop is quick to make it right, so I have full faith in ordering from this web site. One of kind items are a big draw to the site, but the real joy of the site is sheer volume of fabulous items to search through. Shopbop has even more items now- I just hope they stay fantastic. Even the great stores are shutting down due to poor management and a declining economy.

PROS:
Shopbop is another great site for contemporary clothing and accessories, no question. They have great variety, great buyers, fair return policy and good customer
Service.

CONS:
Offers and coupon codes are extremely rare. If they knew the amount of business they routinely lost to competitor sites (like revolveclothing, for one) because all the other sites offer more frequent deals and better sales, I think they'd change their sales cycles. From personal experience, I always have some coupon code to revolve and other like boutiques with the same designers. I will always choose other sites over shopbop's.

Would also love it if all accessories had photo options of a model wearing the items.

I do frequent shopbop for their lookbooks to then purchase on other sites, and will buy from shopbop only when there is a particular item that is exclusively carried there.