ShopbopReviews 150

I ordered a dress to the UK and before I ordered it I called shopbop to ask about getting the duty refunded if I chose to return the dress and they assured me it was an easy process. Let me tell you, it was NOT an easy process. Noone on the entire team had any idea how the process worked, I looked it up online and requested the information I needed to make the claim and they couldn't even provide that and had no idea what I was talking about. They kept telling me they would look into it and someone would call me the next day and noone ever did, I had to keep calling to follow up. I finally tracked down the information myself and I still haven't received the duty back 2 months later. Customer service offered me no refund, discount or future discount. They say they ship internationally but when you can't get your dutys back if you need to return what's the point? WILL NEVER ORDER FROM THEM AGAIN.

DON'T order from Shopbop when you are an international customer! They recently change their "postal" shipping and now use Landmark Global with UPS (their customs charges are a rip off). I was a customer from Shopbop for years and always use postal shipping, I never ever paid import duties or taxes in my life (the shipping could take up to 1 month but I always received all my orders). I contacted their CS and to be short they are not willing to fix the problem: "Once Landmark has the package, it could be transferred to any carrier for the final delivery. Unfortunately, we do not have control over this since Landmark makes those decisions." OK, so change your carrier then... I would recommend to choose express with prepaid import & duties instead of postal (if you are willing to pay an expensive amount of customs charges) it's a better choice for an international delivery since the duties are considerably cheaper and the shipping way faster. WHY would you add a shipping option with UPS when there is already express Shopbop?! Postal was a great alternative to express for those who want to save on import duties, now postal with UPS is completely useless... Therefore, I only shop at REVOLVEclothing and FORWARD since they are the only ones who deliver internationally with the local post office.

I NEVER recieved my items! The costumer service was as many previously wrote HORRIBLE! They refuse to help in any way! I got a confirmation that I was to receive my package within 2-4 days... well its been 3 weeks now and still nothing! And none wants to help in any way possible! I even spoke to their manager and she was just as useless!

Stay AWAY! They will steal your money and you are NOT going to receive anything ever!

If you need help they will NOT help in any way!

I'd rather pay more from another site and actually receive my items. I've now wasted 500 USD and not received anything STILL!

Ordered a gorgeous alice + olivia jacket and was super excited about getting it because they had been sold out of my size for awhile. I guess I should have known the only reason it would come back in stock was because someone else had returned as defective... thought I was getting a great deal since it was almost $100 less than at bloomingdales. I guess you get what you pay for.

On the plus side, it arrived EARLY which is awesome. Will see about the refund process. I just dropped it off at the post office today

I've discovered this company through amazon.com, they are a subsidiary of them if you didn't know. Their items usually arrive within 3 days to Germany and Switzerland and there is never a surprise in customs and duties, just use the prepay option, sometimes you even get some money back if you overpaid. The selection with over 400 designers is great and all prices in USD (which is awesome because of the current exchange rate). I love to purchase jeans and bags on there above all, totally worth it, happy customer.:-)